I ordered and paid for a coat but never received it. Initially, VIELA falsely claimed that they had not received my payment. Later, they admitted receiving it. Despite repeated promises, I have... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
I ordered and paid for a coat but never received it. Initially, VIELA falsely claimed that they had not received my payment. Later, they admitted receiving it. Despite repeated promises, I have... もっと見る
企業が回答しました
I had a great experience with VIELA Clothing when ordering my wedding dress! From the very beginning, everything went smoothly. The communication was always professional and quick, and I received an... もっと見る
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I have now been waiting three months to receive my order. What I find concerning is that the only time I seem to receive any communication is when you show interest in buying something. I am afraid... もっと見る
Norėčiau pasakyti didelį AČIŪ Viela komandai už nuostabius gaminius! Turiu kelis jų kurtus drabužius, paskutinis - Ada paltas. Labai geros kokybės, matosi, kad pasiūta su meile ir rūpesčiu, ko didžio... もっと見る
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顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 27%に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Nors užtruko pagaminti suknelę, Viela komanda viską padarė, kad gaučiau ją laiku. Suknelė buvo pataisyta, kai kilo tam tikrų nesklandumų, ir buvo išlyginta bei supakuota tvarkingai. Rekomenduoju, jei ieškote stilingo ir unikalaus pasirinkimo.

VIELACLOTHING からの回答
The dress was just perfect! I don’t remember when (if ever!) I received so many compliments.
The owner is also very lovely and professional - I needed a dress on a very short notice, and she found the best way to make it work.
I can recommend it with my whole heart!
I’ve ordered multiple garments from Viela, and every single experience was great. I own a wedding dress, a raincoat, a winter coat, and a dress from here.
What I love most is attention to detail. Every piece was carefully tailored and altered until it fit me flawlessly. The quality and dedication are visible in every garment.
I can recommend Viela to anyone looking for minimalistic, beautifully made clothing.
I was looking for a dress in which I could feel like in my own skin - confident, beautiful, stylish. Viela saved me, and did it last minute, with such care - I felt like my best girl-friend is there for me to get me on my best fit to be a stunning wedding guest. I’m so grateful for the way I was treated as a client - absolutely impeccabale service! Highest recommendation for anyone who wants to feel fabulous ❤️
Been a client of vielaclothing for over three years now. I own an oversized jacket and an evening dress, tailored according to my measurements. I also rent the dresses from time to time for various occasions. I’m in looove with the brand. The designs, the fabrics, everything is so elegant & high quality! Worth the price! Highly recommend!!
I have probably 3 dress of Vielaclothing, my mum also has 2 or 3. Service was always impeccable, when I had hard time choosing the dress before buying, I would get great tips from the seller and recommendations according to my wishes. My mum had the same top experience! Even though I bought the first dress long time ago, it still looks almost as new! Thank you!
The coat I got from Viela clothing has been one of my favorite pieces from my whole wardrobe, maybe ever. It’s made of a superior quality fabric and the oversized fit makes me feel like I’m wrapped in a hug. 100% recommend, the quality is worth the price!
Thank you so much for the beautiful wedding dress! It was perfect, stunning, comfortable and exactly what I hoped for. I felt so special and truly happy wearing it. Thank you for your work, patience and kindness. I highly recommend you to any future bride!🤍
My dress was absolutely stunning, combining elegance with timeless beauty on my wedding day. The delicate details made it unforgettable and so special. I felt graceful and radiant in it, and it was everything I had dreamed of for my wedding day
I can't understand the negative reviews here. This was my first time ordering from this company and I had a very positive experience. The customer service was very helpful and the dress was of great quality.
I had to request a return because I ordered the wrong color. I hope the return process will also go smoothly and my payment will be returned.
I wanted a dress for a wedding of a friend on a short notice. The staff was extremely helpful and responsive. They helped me choose the type of dress, assisted with fabrics and colors, made modifications of the design. At the end, due to my measuring errors the dress was too tight. However, they fixed it in one day! I absolutely love the dress. Highly recommend!:)

VIELACLOTHING からの回答
I have made two purchases in the last year, one from the winter coats collection, another from their summer occasion dresses line. Both times communication was very easy, I received great advices and the fact that both pieces are custom made (from measurements, to selected colour), makes my purchased items even more unique. Will definitely return to Viela and highly recommend this brand to anyone looking for minimal yet elegant additions to their wardrobe.

VIELACLOTHING からの回答
The dress fits me very well and I was able to tailor and adjust it as much as was needed. Also on the day of the celebration I had a small hiccup with the dress and sinve the tailor was in the same city, she was able to fix the issue within 10mins and save my day! Overall the dress is totally different quality from any mass-production fashion brand which is essential for special day wears. Super elegant design too.

VIELACLOTHING からの回答
I usually don’t write reviews like this, but I feel compelled to share my experience so others are aware. I strongly recommend avoiding this company. Communication was prompt until I placed and paid for my wedding dress order. Afterwards, I had to repeatedly follow up to receive replies, and my dress was delayed by several months. This forced me to pay a local tailor for necessary fixes, as the dress was not as expected and I couldn’t risk sending it back for adjustments so close to my wedding. I also ordered a cover-up, which only arrived a week before the event. The brand never admitted this, but I have our original agreement in writing on email. Additionally, returning a veil (also not as described and unused) has taken them over a month to process with no resolution yet. Based on my experience, I would not recommend this brand to anyone.
UPDATE: I changed the review from 1 to 3 starts, as I received the refund for my veil (beginning of sept’25) + a gift card. They have acknowledged that this should have been handled better, and they are very sorry. I’m happy about the solution, but still would like to have avoided my bridal dress situation.
Delais ridiculement longs. Un article de la collection hiver arrive au printemps. Des emails sans réponses, promesses non tenues et une évidente mauvaise foi qui vous font perdre votre temps.
Plus jamais
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