Big time buyer beware. Ordered a sink with expedited shipping (~4 weeks vs 12+ weeks). Took weeks just to get a delivery date. Delivery date was 12-14 weeks post order. Asked for refund for expedi... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
I love the rug. It looks lovely and matches the style and color shown on the website. The reason for deducting one star is that the website stated that the rug was in stock and would only take... もっと見る
企業が回答しました
A beautiful dresser. But of course it required dedicated and (in my case) professional assembly which took two hours. Pretty much as expected. The all-wood construction is great but some of the drawer... もっと見る
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You sent the package twice. One to my PO box, which is the address I originally gave and then one of your associates called and stated you do not deliver to POs so I gave him my physical address. I re... もっと見る
企業が回答しました
企業情報
当該企業による記述
“VILLOHOME” is more than just an e-commerce online store. It is established in 2018. As the name suggests, Villohome is a “Home” where a family lives, expands and thrives. Our family is not limited to just our management and our employees but our customers, suppliers, market places, Third party warehouses and all our other business associates are parts of our family. We aim to be an ultimate flooring destination for our customers by providing them great quality products, wide range of collection, faster delivery and affordable prices. Backed by extremely disruptive minds with years of experience, Villohome possesses international market knowledge, attention to detail and supply chain know-how to meet the expectations of our customers at all times. Everything that we say and that we do, we literally believe in it. “We have got your back” is our promise to all our clients and its reflected in every decision that we make and every action that we take here at Villohome. We would like to make our values not only inspiring but actionable and hence we prefer to keep our values as verbs and not as nouns. Our four core values are, “Do the RIGHT thing no matter what” “Treat the customer the way you want to be treated as a customer” “Speak the truth and act truthfully under any circumstances” “Prioritise consistency over intensity”
連絡先
6272 Opal Lane, 48439, Grand Blanc, 米国
- 810-208-9223
- customerservice@villohome.com
- villohome.com
4.0
ほぼ満足
194件のレビュー
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ease to order
Ease to order, having what we were looking for. Prices are competitive, quality on point, delivery timely!
Great purchase experience.
2026年3月30日
villohome.com からの回答
Thank you for your wonderful feedback! We’re delighted to hear that ordering was easy, the prices were competitive, the quality met your expectations, and delivery was timely. We truly appreciate your support.
Accurate description of inventory and…
Accurate description of inventory and super fast shipping with great packaging.
2026年3月27日
villohome.com からの回答
Thank you for your kind words! We’re glad to hear that the inventory description was accurate and that you were pleased with the fast shipping and great packaging. Your satisfaction means a lot to us.
Had exactly what I had been searching…
Had exactly what I had been searching for ! Very fast delivery too.I am so happy to have a great place to shop now .
2026年3月25日
villohome.com からの回答
Thank you so much for your wonderful feedback! We’re delighted to hear that you found exactly what you were looking for and that the delivery was fast.
Out of date Products.
Order placed 2/28/2026 for a quanty of 3 x20 Cinnamon Dulce Cappuccino.
Order # 17675 was received. All items showed "Used by Oct 2024",
ALL items were 1.5 YEARS out of date(?). Other vendors sell "fresh" products.
2026年3月2日
villohome.com からの回答
Hello John,
Thank you for sharing your feedback. We understand your concern regarding the product you received. If the items showed a “Use By Oct 2024” date, they were indeed out of date, and we sincerely apologize for this.
We are a drop‑shipping brand, which means we rely on vendors for fulfillment. While we don’t control every product directly, we do take full responsibility if something is incorrect. If you had reached out to us at customer.service@villohome.com, we would have immediately arranged a replacement with fresh stock or processed a refund for you.
We regret that instead of contacting us, the issue was raised only through a review.
Reasonably priced and much quicker…
Reasonably priced and much quicker shipping than other vendors. Great communication!!
2026年2月27日
villohome.com からの回答
We truly appreciate your feedback. It means a lot to our team that you’re satisfied with the service.
villohome.com からの回答
We truly appreciate your feedback. It means a lot to our team that you’re satisfied with service.
Big time buyer beware
Big time buyer beware. Ordered a sink with expedited shipping (~4 weeks vs 12+ weeks). Took weeks just to get a delivery date. Delivery date was 12-14 weeks post order. Asked for refund for expedited which they declined. Canceled order and had to get refund through credit card company. Very dishonorable company. Stay away.
2025年11月15日
自発的なレビュー
villohome.com からの回答
We’re sorry to hear about your experience with the order and expedited shipping. We understand the frustration and apologize for the inconvenience. Please share your order details directly so we can review and improve our process.
Terrible communication
Terrible communication
Tells you what they want you to hear and not the truth.
Ran me around fir a solid week with lies on delivery then tried to tell me it was delivered 3 days prior
Save yourself the hassle and stay away
2026年2月23日
villohome.com からの回答
We’re very sorry for the miscommunication and the frustration it caused with your delivery. After reviewing your order, we acknowledge the delays and confusion, and we sincerely apologize for the inconvenience. We’ll be addressing this internally to ensure accurate updates and smoother communication moving forward.
villohome.com からの回答
We truly appreciate your feedback. It means a lot to our team that you’re satisfied with the product and service.
villohome.com からの回答
We truly appreciate your feedback. It means a lot to our team that you’re satisfied with the product and service.
Pleased with my purchase. Thanks!
Good experience overall. Timely responses from start to finish( from order to delivery)!
2026年3月2日
villohome.com からの回答
Thank you for your kind words! We’re glad you’re happy.
Coathook replacement found!
I found a hook on your site quickly.
The price was reasonable although it doubled with shipping, handling and tax.
It arrived quickly too.
What more can you ask?
2026年3月2日
villohome.com からの回答
Hello,
Thank you for your feedback. We’re glad you found the product quickly, at a reasonable price, and that it arrived promptly. We appreciate your support and look forward to serving you again.
Poor customer service and shipping
The product ended up being good but I had to follow up multiple times and threaten cancel my order before they finally shipped it weeks later than the advertised.
2025年11月6日
villohome.com からの回答
We’re glad you liked the product, but we sincerely apologize for the delay and the inconvenience caused. Your feedback is important, and we’ll work on improving our shipping process to ensure timely delivery in the future.
Dishonest company, don’t order
Dishonest company. Tried to return a product and requested it well within the return policy. They didn’t respond for weeks and then said they had to contact the creator of the product. Why?? Why not just let me return it back to y’all. Still haven’t heard from them for MONTHS. Do no order from here
2025年12月28日
自発的なレビュー
villohome.com からの回答
Hello,
We’re very sorry to hear about your experience and the frustration caused. Unfortunately, we’re unable to locate your order details based on the information provided here. Could you please share your order number or any related details with us directly? This will help us investigate the issue and assist you promptly.
We truly value your feedback and want to make this right.
the shelf was exactly want it wanted
the shelf was exactly want it wanted, well made and works just fine
2026年2月2日
villohome.com からの回答
Thank you for your kind words! We’re glad you’re happy with your purchase.
villohome.com からの回答
We truly appreciate your positive feedback—it means a lot to us.
villohome.com からの回答
Thank you for sharing your experience. We’re delighted you’re satisfied with Villohome.
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