vincustom.com レビュー 340

vincustom.com からの回答

11時間前

Hi Christopher, glad the website was easy to navigate — that's something we've put real effort into, especially for custom products where there are a lot of steps involved.

We noticed you left 4 stars, and we'd genuinely like to know what we could have done better to earn that fifth. If there's anything about your experience that fell short, feel free to reach out at support@vincustom.com — we'd like the chance to make it right.

We hope to hear from you.

vincustom.com からの回答

3日前

Hi William, the wait on a custom order can feel longer than it is — especially when you're looking forward to seeing the finished product.

We put time into making sure every detail is right before it ships, and "perfect" on arrival is exactly the outcome that makes that process worthwhile. Glad the patience paid off the way it should.

We look forward to your next order.

vincustom.com からの回答

3日前

Hi Lee,

We’re very sorry for the frustration this situation has caused and truly appreciate you bringing it to our attention.

Regarding your concern, we have updated the shipping address on your latest order per your request. A confirmation email has been sent to you - please kindly check your inbox, and also your spam/junk folder in case it was filtered there.

Please rest assured that the address has been corrected as requested. If you need any further assistance or would like us to double-check anything for you, we’re here to help.

Thank you for your patience and understanding.

vincustom.com からの回答

3日前

Hi Frederick, skepticism about a free shirt offer is completely fair — and the only way to put that to rest is to let the product speak for itself when you open the package.

Attention to detail and workmanship aren't things we advertise, they're things we put into every order and trust customers to notice. Arriving sooner than expected on top of that is the kind of first impression we want every new customer to have.

We look forward to earning your trust on the next order too.

vincustom.com からの回答

3日前

Hi Al, a DustOff Crewchief who's proud of his service and excited to show it off — that's exactly the kind of customer we build these for.

On the sizing, our shirts run true to size, so sizing down one from your usual on future orders should give you the right fit without needing alterations.

Four more orders already in — the Got Your Six, RED Friday, and the gift shirt — we're honored to be part of what you carry forward.

vincustom.com からの回答

5日前

Four orders and never disappointed — that's the kind of consistency we work hard to maintain, and hearing it acknowledged means a great deal.

When someone asks where you got the shirt and you point them straight to VinCustom, that's the highest endorsement we could ask for. Vibrant colors on a well-made garment that turns heads is exactly what we build these for.

Thank you for continuing to trust us, and for recommending us to your fellow veterans.

vincustom.com からの回答

5日前

Hi Pamela, outstanding is a word we don't take lightly — and one we work hard to earn on every single order, not just occasionally.

When a customer sums up their entire experience in one word and that word is outstanding, it tells us everything we need to know. That's the bar we set for ourselves, and we intend to keep meeting it every time you order.

We look forward to your next order.

vincustom.com からの回答

5日前

Hi Elli, quick responses and quality shirts are two things that should come standard on every order — glad both delivered the way they should.

Questions before and during an order deserve real answers, not delays, and the shirts themselves need to hold up to the same standard every time. Hearing that both came through consistently is exactly what we work toward.

We look forward to every order you bring our way.

vincustom.com からの回答

5日前

Hi Dan, from the first ad to the final product being admired by others — that's the full journey we want every veteran to have.

Staying present throughout the ordering and customization process matters to us because a custom product requires back-and-forth to get right, and no one should feel like they're navigating that alone.

Veterans are exactly who we build this for, and it means a great deal to hear that comes through at every step.

vincustom.com からの回答

5日前

Hi Anthony, product quality and clear communication are two things that need to work together on every order — a great shirt that comes with guesswork along the way doesn't make for a great experience.

Glad both held up the way they should. That's the standard we aim for from the moment an order is placed to the moment it arrives.

We look forward to your next order.

vincustom.com からの回答

5日前

Great products and excellent service working together is exactly the combination that makes an order worth coming back for — glad that came through clearly in your experience.

Having coverage across every branch of service is something we've built deliberately, because every veteran's story is different and deserves to be represented properly.

We'll be ready every time you come back.

vincustom.com からの回答

5日前

Hi Lcbaker, "all good" covers a lot — the product, the process, the delivery — and having all of it come together the right way on a single order is exactly what we aim for every time.

Simple as it sounds, that's the standard we hold ourselves to across the board.

We look forward to your next order.

vincustom.com からの回答

5日前

Hi Bev, when the Marine approves — that's the real review.

Glad the shirt and cover both hit the mark for him, and that the quality came through the way it should. A Marine's standards aren't easy to meet, so we'll take that as a win.

We'll be ready when you come back for more. Semper Fi to your husband.

vincustom.com からの回答

2026年4月9日

Great quality and well made aren't two things that always go together — especially on custom products where every order is different. Getting both right consistently is something we take seriously.

Outstanding is a bar we intend to keep meeting every time an order goes out.

We look forward to your next order.

vincustom.com からの回答

2026年4月9日

Hi Rocco, an easy ordering experience doesn't happen by accident — a lot of work goes into making sure the process is clear and straightforward, especially for custom products where there are a lot of choices involved.

Hearing that it felt simple from your end means that work is paying off in the right way.

We look forward to your next order.

vincustom.com からの回答

2026年4月8日

Hi Lorna, glad the ad caught your attention and that the team was able to accommodate the t-shirt upgrade after your order was already placed.

Requests like that aren't always easy to fulfill once an order is submitted, but when there's still a window to make it happen, we'd rather find a way than turn it down. Hearing it worked out well makes that effort worthwhile.

We look forward to serving you and your family again.

vincustom.com からの回答

2026年4月8日

Hi Peg, three changes to an order is no small ask — and Annie handling each one promptly without making you feel like a burden is exactly the standard we expect from our team.

Orders for veterans carry extra meaning, and we want to make sure every detail is right before it ships. We're looking forward to those two products reaching the veterans they were made for.

Thank you for your patience and for trusting us with something that matters.

vincustom.com からの回答

2026年4月7日

Glad the shirt came out well and that the experience from start to finish felt straightforward.

Easy to do business with is something we work at deliberately — custom orders have a lot of moving parts, and the last thing a customer should feel is that it's complicated to get what they want.

We'll be ready when you come back for your next order.

vincustom.com からの回答

2026年4月7日

Hi Gerardo, quality and looks working together is exactly what a custom shirt should deliver — glad yours hit both marks.

A shirt that's built well but doesn't look great stops short, and one that looks great but falls apart quickly isn't worth it either. Getting both right on every order is the standard we hold ourselves to.

We look forward to your next order.

vincustom.com からの回答

2026年4月7日

Hi Lonnie, keeping those memories alive is at the heart of everything we make.

Veterans' stories deserve to be carried forward — not just in words, but in something tangible that can be passed down and worn with pride. That's why every detail in our products is made to last.

Thank you for your service, and for trusting us to be part of honoring it.