Viofouk レビュー 185

Viofouk からの回答

2024年10月17日

Hi,

Thank you for bringing this issue to our attention. We’re truly sorry to hear about the problems you’ve been experiencing with your dash cam. This is not the standard we strive for at Viofo UK, and we understand how frustrating this must be, especially after a collision.

We’d like to help resolve this situation for you. Please reach out to our customer support team at tech@viofouk.co.uk, and we’ll assist you in troubleshooting the camera or exploring potential solutions. Your satisfaction is important to us, and we appreciate the opportunity to make this right.

Thank you for your feedback, and we hope to hear from you soon. Thanks- Chelsea

Viofouk からの回答

2024年10月17日

Hi,

Thank you for your fantastic review! We’re delighted to hear that you had a positive experience with our customer service, pricing, and delivery speed.

At Viofo UK, we aim to provide the best service possible, and it’s great to know we met your expectations. Your support means a lot to us!

If you have any questions or need assistance in the future, feel free to reach out. Thanks- Chelsea

Viofouk からの回答

2024年9月24日

Hi Ron,

Thank you for your review! We're thrilled to hear that your order was processed and delivered so quickly. We appreciate your business!

Thanks- Chelsea

Viofouk からの回答

2024年9月16日

Hi Stephane,

Thank you for sharing your experience! We're thrilled to hear you're satisfied with the VIOFO A229 Pro and its features, especially the 2K rear camera for clearer license plate visibility. It's great to know that our customer service was able to assist you promptly and that your order arrived quickly in Switzerland.

We appreciate your recommendation to buy directly from our website, and it's wonderful that you had a positive experience. We're glad everything worked out with the cables and that your father is benefiting from the second set!

Thank you again for your recommendation and support.

Thanks- Chelsea

Viofouk からの回答

2024年9月11日

Hi Peter,

Thank you for your feedback! We're pleased to hear you found our service fast and efficient. We appreciate your business! Thanks- Chelsea

Viofouk からの回答

2024年9月6日

Hi Stephen,


Thank you for your detailed review! We're glad to hear that you're impressed with the quality and design of the A229 Plus, as well as the ease of installation and overall experience. We appreciate your feedback regarding the pricing and the inclusion of essential extras like the filter, SD card, and hardwire kit. Your suggestion about offering these as part of a bundle is valuable, and we'll take it into consideration for future offerings. Thank you for choosing to buy from us, and we're thrilled to know that you would recommend the A229. Enjoy your new dash cam!

Thanks- Chelsea

Viofouk からの回答

2024年9月11日

Hi Pete,

Thank you for sharing your experience. I’m sorry to hear about the issues you encountered with our website and support. I understand how frustrating it must have been to receive the wrong fuse taps and then face difficulties with the support process.

To clarify, it is standard procedure to be directed to viofo.com for technical support, as they handle all tech-related inquiries. However, I apologise for any confusion this caused and the inconvenience of waiting for a response that didn't meet your needs.

We appreciate your patience, If you have any further issues, please don’t hesitate to reach out directly, and we’ll do our best to assist you promptly.

Thanks- Chelsea

Viofouk からの回答

2024年8月14日

Hi David,

Thank you for your kind review! Great to hear that you are happy with your new camera! Enjoy.

Thanks- Chelsea

Viofouk からの回答

2024年8月17日

Hi Alan,

Thank you for your feedback! We're glad to hear that you found the ordering process, payment, and delivery to be smooth and efficient. We strive to offer a variety of models with diverse features to suit different needs, and we're pleased that you appreciated the selection.

We understand that some features became more apparent after delivery, such as the separate GPS module, spare brackets, and the trim removal tool. We will work on making these details clearer on our product pages to enhance your shopping experience.

Thank you again for your valuable input, and we hope you enjoy using your new dashcam!

Thanks- Chelsea

Viofouk からの回答

2024年8月17日

Hi Derek,

Thank you for sharing your experience. We're sorry to hear that your camera stopped working after just one month of use. We understand how frustrating it can be when a product doesn't perform as expected. Unfortunately, warranties typically cover products for a specific period, and once that period has passed, it can be difficult to offer a replacement or repair.

However, we value you as a customer and want to help. Please reach out to our customer service team to see if there's anything we can do to assist with your situation. Please include your order number and email tech@viofouk.co.uk.

Thanks- Chelsea

Viofouk からの回答

2024年7月23日

Hi Mr Reeder,


Thank you for your feedback! We're glad to hear you were pleased with the fast delivery and good price. If you have any other comments or need assistance, please let us know. Thanks- Chelsea

Viofouk からの回答

2024年6月20日

Hi Tony,


Thank you for your review! We're glad to hear that you found the installation process easy and that you're pleased with the quality. If you have any further feedback or questions, feel free to reach out. We're here to help!

Thanks
Chelsea

Viofouk からの回答

2024年6月20日

Hi Si,

Thank you for the feedback! We strive to provide excellent customer service and are pleased to hear that you had a positive experience with us. If you have any more feedback or need further assistance, feel free to let us know. We're here to help! 👌

Thanks- Chelsea

Viofouk からの回答

2024年6月11日

Hi Michael,

Thank you so much for your thoughtful and positive review! We're thrilled to hear that you chose the A229 plus 3CH after thoroughly researching dash cams. It's wonderful that you found the installation straightforward with the HK4 Hardwire kit and that the system's compact design meets your expectations. If you have any questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your new dash cam!

Kind regards,
Chelsea

Viofouk からの回答

2024年5月28日

Hi,

We apologise for the inconvenience you've experienced. Your feedback is important to us, and we're committed to resolving this issue promptly. Please can you confirm the email address you have been emailing. We appreciate your patience and understanding. Thank you - Chelsea

Viofouk からの回答

2024年5月28日

Thank you for your kind words! We're thrilled to hear that you had a quick delivery and are pleased with the A139 Pro dashcam. Your satisfaction is our priority, and we appreciate your support! Thanks- Chelsea

Viofouk からの回答

2024年5月28日

Thank you so much for your positive feedback! We're thrilled to hear that you're satisfied with our product. If you have any further comments or need assistance, feel free to reach out. We appreciate your support! Thanks- Chelsea

Viofouk からの回答

2024年5月28日

Thank you for your fantastic review! We're delighted to hear that you're impressed with the clarity and performance of our 4K front and 2K rear dash camera, even at night. Your satisfaction is our top priority, and we appreciate your support! Thanks- Chelsea

Viofouk からの回答

2024年5月5日

Hi Steve,

Thank you for your feedback on the Viofo A299 Pro dashcam! Ease of use is definitely important, and we're glad to know that you find it user-friendly. If you have any questions or need assistance in the future, feel free to reach out. We're here to help!

Kind regards,
Chelsea

Viofouk からの回答

2024年4月11日

Hi Mrs Davidson,

We're delighted to hear that the present you bought was well received and that the recipient is really happy with it! It's always wonderful to know that our products bring joy and satisfaction to our customers. If there's anything else we can assist you with or if you have any further questions, feel free to reach out. We're here to help ensure that both you and the recipient continue to have a positive experience with our products.

Kind regards,
Chelsea