Violetvows レビュー 9

Violetvows からの回答

2025年12月25日 に公開

Your refund is already processed on 13 November and has been credited to source account
Please check your bank account statement

Let us know in case of any further information needed

Violetvows からの回答

2025年10月4日

We’d like to clarify that your refund has already been processed. However, it’s disappointing to see misleading statements being shared publicly.

Our policies are in place to ensure fairness and transparency for every customer — they aren’t “useless,” but necessary to prevent misuse. In this case, you were asked for an unboxing video as proof, which you couldn’t provide. Suggesting to repack and record again after the fact is considered a serious breach of our verification process and raises strong concerns about authenticity.

We stand by our team’s conduct and their right to maintain integrity in such situations. While we value all feedback, we will not tolerate fraudulent or threatening behaviour toward our staff.

We believe honesty goes both ways — and we’d rather earn genuine 1⭐ feedback than compromise our ethics.

— Team Violet Vows

Violetvows からの回答

2025年10月1日

We have never refused to address your concern. The request was very clear—to provide a proof video—which you have been unable to share. Every brand and business operates on certain processes, and we cannot make exceptions to them. At no point did we deny a refund or exchange, so we request you not to spread false claims.

Please note, the packaging itself carries a label that explains how to raise an issue and the proof required. No such proof has been provided from your side. Additionally, your suggestion of repacking the item and then sending an “unpacking video” raises concerns, as it appears to be a suspicious and potentially fraudulent act.

For us to support and assist you effectively, it’s important that you also cooperate by following the correct process when raising issues.

Violetvows からの回答

2025年9月21日

Thank you :)

Violetvows からの回答

2025年9月21日

Thank you :)

Violetvows からの回答

2025年9月14日

Thank you for your kind words

Violetvows からの回答

2025年9月5日

We’re really sorry we couldn’t live up to your expectations 💜 Please share a little more about the issue you faced—either on Instagram or at contact.violetvows@gmail.com. We’d love to make it right for you!