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Absolute scam or just that disorganised you seem like a scam, youâve stolen $299 off my family and if I donât get it back Iâll make it my lifeâs work to inform everyone how bad you are .. absolute shi... ãã£ãšèŠã
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The highlight of our trip was how easy and relaxing everything felt from start to finish. The staff were genuinely friendly, the resort was spotless, and the whole experience made our family holiday f... ãã£ãšèŠã
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Via Resorts customer services have been efficient and helpful, with the booking process being easy from start to finish. We have yet to take our stay on Madeira but all confirmations have through smoo... ãã£ãšèŠã
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This is my second time booking with ViaResorts and I have had an easy time of it. I would like to mention Shanell who assisted me in 2025 to change a booking location and this year to book again. My... ãã£ãšèŠã
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Affordable Luxury Vacations | Whether you're planning a romantic escape, a fun-filled family holiday, or a touch of luxury without the expenseâ weâve got you covered. Explore stunning resorts in the destinations you love, with hand-picked deals and promos to suit every style and budget. Your perfect getaway is just a click away.
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Level 9, Wyndham Building 1 Corporate Court, 4217, Gold Coast, ãªãŒã¹ãã©ãªã¢
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We are waiting to hear back from you. Please let us know.
Absolute scam or just that disorganised you seem like a scam, youâve stolen $299 off my family and if I donât get it back Iâll make it my lifeâs work to inform everyone how bad you are .. absolute shit service .. update 19/4/26 first email addressed to wrong person, email stated âHotel blocked outâ then told âHotel booked outâ, thought Iâd made another booking, no mention of âblock out periodâ in promo or terms & conditions , emailed 2-3 times before a response, live chat twice before a response .. and the run around all the time .. shit service
ViaResorts ããã®åç
Hi Stephen- sorry to hear about your frustration, however it appears it's caused by lack of availability at the hotel during the Christmas week. Reservations are managed by the hotels and all bookings are subject to availability. As you would know, this is a peak period and is currently booked out in advance. Our roles is customer support and we have no final say on how many rooms are available at the hotel. None the less, our team did reach out to the hotel for you, and I've asked our manager to contact you about the booking. Thanks, Michelle.
Simple no hassle and great value Thank You
ViaResorts ããã®åç
Hi Bruce, thank you for your kind feedback! Weâre glad you found the process simple and great value. We appreciate your support.
Thanks,
Michelle
ViaResorts ããã®åç
Hi Gai, thank you for your 5-star review! Weâre so glad you had a great experience with our team.
We appreciate your support and hope to assist you again soon!
Thanks,
Michelle
I had some questions and i was replied to quickly and were very good at explaining how to fix the issue and problem solved. Thanks so much
ViaResorts ããã®åç
Hi Julie, thank you so much for your kind words! Weâre really glad we could assist you quickly and help resolve the issue. Providing clear and prompt support is always our goal, so itâs great to hear that your experience reflected that.
We truly appreciate your feedback and hope to assist you again in the future!
Thanks,
Michelle
Tried to book a trip to Thailand, we paid the deposit and were told weâd be informed when to pay the balance. We were never told this and instead received an email to say our balance was overdue. We paid it immediately and asked if it had been processed, but did not hear back for another few weeks - on the morning of our flight. We then had to book alternative accommodation from the airport, not even knowing if it was confirmed until we landed. Viaresorts didnât take any responsibility and instead just sent numerous emails saying they âunderstood our frustrationâ. Six weeks of looking for a hint of an apology later, and Iâm here posting this review. Avoid
ViaResorts ããã®åç
Hi D- sorry to hear about your situation. To help sort this for you I've requested more information so I can look into the actual case. We do notify guests when follow up payments are required which can be missed however we will need a reply to the info request to understand the situation and resolve. Thanks, Michelle.
Thank you viaresorts for seamless booking and a beautiful holiday in Vietnam .Your customer service is awesome .
ViaResorts ããã®åç
Hi Renita, thank you so much for your kind words! Weâre delighted to hear you had a seamless booking experience and enjoyed your holiday in Vietnam ð
We truly appreciate your support and hope to assist you again on your next trip!
Thanks,
Michelle
Quick and easy good deal, good location we are super excited
ViaResorts ããã®åç
Hi Lee, thanks so much! Weâre glad you found it quick and easy and love the deal ð Enjoy your trip!
Thanks,
Michelle
ViaResorts ããã®åç
Hi David, thanks for the great feedback! Weâre happy youâre pleased with the service and offer ð
Thanks,
Michelle
ViaResorts ããã®åç
Hi Jonathan, thank you for your kind feedback! Weâre glad to hear you found the process smooth and great value.
We appreciate you choosing Via Resorts and hope to assist you again soon!
Thanks,
Michelle
The booking was easy. You need to read the terms and conditions. We do have to sit a 1 hour meeting at some time during our stay. So far, they have been professional all the way.
ViaResorts ããã®åç
Hi Angela, thank you for your feedback! Weâre glad to hear the booking process was easy. Just to note, the terms and conditions are set by the resort as our partner. If you need anything ahead of your stay, weâre here to help. We hope you have a wonderful stay!
Thanks,
Michelle
Super easy booking and have great locations
ViaResorts ããã®åç
Hi Derek, thank you for your great review! Weâre glad to hear you found the booking process easy and appreciated the locations.
We really appreciate you choosing Via Resorts and hope to assist you again soon!
Thanks,
Michelle
Very easy to deal with and excellent value. I would recommend Via Resorts to anybody looking for a good value deal for your next holiday.
ViaResorts ããã®åç
Thank you for your kind feedback, Martyn! Weâre delighted to hear you found the process easy and great value.
Your recommendation means a lot to us â we look forward to helping you plan your next holiday!
Thanks,
Michelle
This is my second time booking with ViaResorts and I have had an easy time of it. I would like to mention Shanell who assisted me in 2025 to change a booking location and this year to book again.
My experience with this company last year has inspired a lot of confidence in the offers and inclusions and I have been letting friends know as well, The customer service has been really impressive. Thanks - Kim
ViaResorts ããã®åç
Hi Kim, thank you so much for your wonderful review and for choosing Via Resorts again! Weâre delighted to hear that your experience has been smooth both times and that it gave you confidence in booking with us.
A special thank you as well for mentioning Shanell â weâll be sure to pass along your kind words to her. Itâs great to know she was able to assist you and make the process even easier.
We truly appreciate your recommendation to friends and your continued trust in us. We look forward to helping you plan many more great getaways in the future!
Thanks,
Michelle
The resort has everything you need. We were lucky enough to get a swim out studio apartment, it was awesome. Cooking facilities were great and the apartment was a great size. Swimming pools were great and all the restaurants and bars were awesome. The staff were very friendly and helpful. We loved our stay at Absolute Twin Sands.
ViaResorts ããã®åç
Hi Wayne, thank you so much for your wonderful review! Weâre delighted to hear that you had such a fantastic stay at Absolute Twin Sands and enjoyed the apartment, facilities, and overall experience. We truly appreciate you choosing Via Resorts to book your stay, and weâre so pleased everything went smoothly for you.
We hope to assist you again with another great getaway soon!
Thanks,
Michelle
DO NOT PURCHASE FROM THIS COMPANY, IT IS TIMESHARE/SCAM. THE PRICE YOU PAY FOR THE DEAL IS ACTUALLY LISTED I THE TERMS & CONDITIONS "The amounts advertised represent the service fee for processing bookings at the advertised resort. Any additional payments are to be made directly to the resort or hotel as advertised (including upgrades or other services negotiated with the advertising resort)" Very misleading what you maybe charged at the resort. The resort also has T&C's that are not disclosed up front. When you ask the questions this is where it becomes grey area. I can't believe this company is getting away with this in Australia. I will be forwarding my situation onto the Department of Fair Trading at least. So disappointing to loose money in these tough times. Please do not buy anything from this company you will be sorry.
ViaResorts ããã®åç
HI Cheryl, sorry to hear about your disappointment. I have asked a manager to reach out to you. However to clarify, ViaResorts are not a timeshare company. Hotels advertise special offers on the website and a small number of those are heavily discounted as part of their promotion of their clubs. The hotels promotional terms are on the offers page, in the link at checkout and also in the voucher supplied. Thousands of holidaymakers have enjoyed these discounted stays. We do however understand terms can get missed which leads to disappointment. Please look out for an email from our manager to help resolve this for you. Thanks Michelle.
I have book Seminyak Bali and later realized it is some sort of time sharing and wanted to cancel. The initial request to cancel they told me will have to deduct a fee of $100 and someone will contact me. But never heard from them since. Have contacted them for more than half a year and was told someone will reply me but after several email attempts still no one reply. Please replyð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡ð¡
Update on 17/4/26
Michelle emailed me saying she will handle my case. But after one month I donât hear from her. In between I have emailed her to ask for refund and no reply. I am thinking they are buying time to wait for my booking to expire so that I canât get a refund. This is so wrong.
ViaResorts ããã®åç
Hi Alice, we have reached out to the property about the cancellation and refund and had been informed contact had been made. It's possible the email has been missed, so I have asked our manager to resolve this for you. FYI, Viaresorts support bookings but we do not make final decisions on cancellations. However we will sort this out for you. Please look out for an email. Thanks.
The booking process was so easy and the £99 deal for 3 nights on the edge of the Cotswolds was a no brainer! We hope the excellent reviews do the hotel justice and we're looking forward to our stay and one of your most talked about breakfasts!
ViaResorts ããã®åç
Hi Massimo,thank you for the lovely review! We're so glad to hear the booking process was easy and that you were able to take advantage of the £99 Cotswolds deal. We hope you have a fantastic stay and enjoy that much-talked-about breakfast!:)
Thanks,
Michelle
Your customer service is appalling when it comes to there being a fault on your behalf. If you treat all your customers in this way then you won't be around for long.
ViaResorts ããã®åç
Hi Clyde, thank you for your feedback, and Iâm sorry to hear about your experience. Thatâs certainly not the level of service we aim to provide.
Iâve asked our Booking Manager to review your case and check on what may have happened, and weâll make sure this is followed up for you as soon as possible.
Thanks,
Michelle
I am trying to book my holiday after purchasing a reservation voucher. I can't book flights until this is confirmed. The responding email said 48-72 hours to respond. Request was sent on 02/03/2026, and today, still no reply (10/03/2026). The dates we asked for were October 5th 2026, for a week.
I am posting here in the hope it will give them a nudge to hurry up!
ViaResorts ããã®åç
Thank you for bringing this to our attention, Kay and we sincerely apologize for the delay with your booking confirmation. Our Booking Team has checked on your request and the hotel has asked for a few additional details to proceed with confirming your reservation. If you could please respond to the message we sent requesting this information, weâll be able to follow up with the hotel and move your booking forward.
We appreciate your patience and look forward to assisting you in getting your holiday dates confirmed.
Michelle
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