VITAL GYM レビュー 

In short - Spend the extra little bit of money and go with another company (Just trust me).

The long -
I went by the reviews of this company and I wish I hadn't. I don't know if they've been writing some of these reviews themselves because the service I've received has been terrible.

I ordered a squat rack which should have come next day. When it did arrive I found out that the single order is split into 3 boxes (which is normal) but one of the boxes wasn't in with the delivery.

I waited a couple days before contacting Vital Gym but eventually emailed to find out what was going on. I then chased this email again a day later and was told the box was effectively in transit (somewhere). At this point I'm ok with it, a bit of a pain but you know stuff happens sometimes.

Finally the last package arrives, I open it up and it's the complete wrong order... I contacted Vital Gym to let them know there's been a mistake.

Days are going by trying to sort this out, they've now said they'll organise a delivery company to pick up the wrong order (understandable) but they won't send my purchased parcel until the wrong one returns! (why?!). To top it off I mentioned I haven't got a printer to print the return label and the attitude I'm getting is as though it's my problem... The last time I checked I don't work for Vital Gym. I've been kind enough to repackage it up and say I'll be in for the courier but I'm not driving out to find some where I can print your document for you.

I've worked in customer service before and we would have had the last package out with the earliest possible courier to rectify the issue the best we can.

EDIT - UPDATE

A week later and still no parcel! I Re-packaged the incorrect order which was huge and blocked my whole hall way, I spoke to FedEx to organise a way of getting back Vital's parcel without the label because the people at Vital gym are so useless, I stayed in to make sure their parcel could be picked up for them and in return all I asked was that they sent out my parcel (Which I've paid for) .. guess what, no parcel and I'm having to chase them AGAIN!

I'm genuinely not even the sort of person to leave
bad reviews, I can't express how angry I am with this company and just how bad they are.

UPDATE 2 -

The third package has finally arrived and its contents are absolutly battered! Theres no way this is a new piece of equipment theyve sent me, this has been chucked about hard by someone, without doubt its second hand. This has been a total nightmare

Great piece of equipment for the money especially with the Christmas sale and delivered really quickly

Very helpful and professionals. By mistake I’ve done the order to be picked up from their location but the team helped me and shipped home free of charge. Thank you!

Excellent addition to my home gym, fast delivery and unbelievable value.

Great product. We have enjoyed from day 1. The delivery was super fast.

Price and product quality are good value. We have used the equipment many times and find it robust for the home gym user

The dumbbells and stand were delivered within 2 working days. I will come back and give a review of the equipments after a month of use.

Great piece of equipment, easy to assemble.

Fantastic service from the team and quick delivery. I love my af-200 treadmill

Arrived with missing screws/bolts so the dumbells could not be attached to the barbell. Contacted customer support to request the missing items but never received a reply.

My rating is not based on the product but the customer service of Vital Gym.

After receiving no response to my initial email I chased it up after 24 hours.

I received an apology and my issue went on to be resolved that morning.

The product I received was slightly damaged, it was sold out so couldn’t be replaced but we came to an agreement with a discount.

I felt listened to and understood.

A genuine heartfelt human interaction which is something I rarely come across.

Just great customer service!

great service, great product, great price, will be using them again

The quick response from dispatch, I had accidentally purchased two of the same item. Issue resolved, the item is superb quality & very happy with my purchase of the Ez bar & Weighted vest.

Products, particularly the Hex DB weights are great quality. Reasonably priced too. Will always go to them first before anywhere else.

Really good quality products. I bought a number of items for my home gym. Best price I could find. All items was securely packaged and delivery was fast.