VocalRemover レビュー 11

VocalRemover からの回答

2026年3月22日

We're sorry to hear about your frustration, that's certainly not the experience we want anyone to have.

Looking into your account, we can see that your free trial was successfully used to convert a song, and your subscription was cancelled on the very first day - no charges were made to your account.

We do offer self-service cancellation through the subscription management area, and our customer support team is also always available to help with cancellations.

We understand the process may not have felt straightforward, and we appreciate that feedback — we're always looking to make things clearer for our users. If you experienced any confusion navigating the cancellation steps, we'd love to hear more so we can improve.

Since the subscription was cancelled without any charges, we'd kindly ask you to reconsider the review. If there's anything else we can help with, please don't hesitate to reach out to our support team directly.

Wishing you all the best!

VocalRemover からの回答

2026年2月26日

Hi Michał,

Thank you for taking the time to share your experience, and we sincerely apologize for the delayed response.

We take subscription management very seriously and want to make sure every customer has a smooth experience. We've thoroughly looked into your case, but unfortunately, we were unable to locate any active order or subscription associated with your name in our system.

For any customer looking to cancel, we offer a self-service cancellation button directly on the "My Orders" page, and our support team is also available to assist.

We'd love to resolve this for you. Could you please reach out to us at info@vocalremover.com with the email address you used during purchase? This will help us locate your account and ensure everything is properly taken care of.

We're committed to making this right — we're here to help.

Best regards,

The VocalRemover Team

VocalRemover からの回答

2025年2月18日

Dear Keith,

We’ve reviewed both the website and the offer details again. As you mentioned, you purchased the service in 2020, and the Important Details section clearly states that the length of access is 1 year. Additionally, since you purchased it through StackSocial, any concerns regarding your purchase should be addressed directly with them, as they are responsible for customer support in this case.

Had you purchased the service from us directly and your credits were still valid, I would completely understand your frustration. However, since your credits expired four years ago, it’s unfortunate to receive this feedback now.

I truly appreciate your understanding, and if there’s anything else I can clarify, please let me know.

VocalRemover からの回答

2024年9月17日

Dear Harri,

I hope you’re doing well. We have thoroughly checked our inbox, and unfortunately, we haven’t received any emails from you.

Had we received your request, we would have been more than happy to cancel your subscription promptly and assist you with any issues. We always strive to resolve such matters as quickly and smoothly as possible.

Please feel free to reach out directly, and we’ll be glad to help.

Best regards,
VocalRemover