Exquisite bag is very well-made and looks fantastic. The slim design is great for a modern professional like me. Craftmanship is really good, strong stitching that feels secure. It's spacious enough f... もっと見る
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Bought the backpack for myself originally — I’d been looking for something simple but well-made, and this belt ticked all the boxes. Clean design, no loud branding, just solid quality. But the moment... もっと見る
This is the PERFECT workbag and/or travel carry-on. It's roomy enough for a redweld or two, my computer and essentials, while being compact and lightweight. It is versatile, and as sharp as can be (I... もっと見る
企業が回答しました
Excellent experience. From the time I enquired on when a certain color will be available until I received the briefcase. Igor answered all my questions and carefully checked on where I want to place m... もっと見る
企業が回答しました
企業情報
当該企業による記述
Von Baer, a luxury Leather Goods Company, offers a wide range of Leather Products including Leather Briefcases, Leather Laptop bags, Leather Messenger bags, Leather Hand luggage, Leather Garment bags, Leather Shoulder bags, Leather Backpacks, Leather Duffel bags, Leather Wallets, Leather Belts, Leather Card holders, and Leather Fashion accessories. All of Von Baer’s products are made from high-quality full-grain Leather and are Handmade in Italy. In addition to the high-end quality, Von Baer products can also be Personalized with a Monogram. These luxurious Leather Bags are popular among people traveling and Commuters who want to make a statement while they are on the go, whether they are heading to the Office, their Business, or exploring new destinations abroad. Von Baer was founded in Tallinn in 2015 by Albert Varkki and Igor Monte. Their website is vonbaer.com, where you can shop for their products online as well as read information on their blog. Their company motto is “provide luxury leather bags without the excessive markups of other known brands”, and they achieve this by selling directly to the consumer and avoiding middlemen such as retailers and wholesalers.
連絡先
282 Katonah Ave #520, 10536, New York, 米国
- +16312505315
- service@vonbaer.com
- vonbaer.com
4.8
優良
206件のレビュー
ネガティブなレビューの 50％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Not able to exchange gift
I received a beautiful washington Von Baer wallet as a gift. Unfortunately, it was too large for me and I was unable to exchange/return since they only have a 14 day window. I had all the original packaging and offered to send so they could verify the "newness". When I asked "if there was anything else I could do or if the item was trash" the chat deleted itself with no further response. I'm appalled that such a high end item would have such bad customer service. I will not be purchasing or recommend purchasing gifts from them to anyone. Be cautious if you aren't purchasing for yourself or if you are, that you return/exchange within the 14 day window. I'd like to see more reviews about how hard it actually is to return/exchange their products.
2025年1月4日
自発的なレビュー
Von Baer からの回答
Hello David,
Thank you for your feedback. We are pleased to hear you found the Washington wallet to be beautiful, as we take great pride in the quality and craftsmanship of our products.
Unfortunately, your request was made over 30 days after delivery, well outside our 14-day window for exchanges or returns. This timeframe is a common practice across the industry, ensuring that all products remain in pristine condition. Our return policy is clearly stated on our website, and applies to all purchases.
Regarding the chat, it was closed automatically as the case was reviewed and resolved after considering all relevant circumstances.
Kind regards,
Von Baer team
Scammy returns that cost you a ton of…
Scammy returns that cost you a ton of money. Says handmade in Italy but returned to Estonia?
Ha
2024年12月8日
自発的なレビュー
Von Baer からの回答
Hello John,
As communicated during the pre-return process and outlined on our website, returned items must be unused, in perfect condition, and complete with their original packaging to qualify for a refund.
Upon receiving and inspecting your return, it was evident that the wallet had been used, with card marks visible and other signs of wear. Proof of this inspection was provided to you, but we did not receive a response in more than 2 weeks. These conditions make the item ineligible for a refund under our policy, which is standard practice to ensure all customers receive products in pristine condition.
Additionally, it is perfectly normal and widespread for production to take place in one location while distribution happens in another. We are transparent about our location, which is clearly stated on our website.
Kind regards,
Von Baer team
Passport wallet
I got the Travel Organizer passport holder with my initial embossed on it as a present from my wife. I am very happy with this present, and it will be dear to my heart. I am sure it will last for a lifetime even though I have been using it for few months now. I am a frequent traveler.
2024年4月27日
自発的なレビュー
I recently bought my first luxury…
I recently bought my first luxury laptop bag from Von Baer, and it has truly exceeded my expectations. The moment I unboxed it, I was struck by the impeccable craftsmanship and elegant design. The smooth leather and minimalist aesthetic make it not just a functional item but a stylish accessory that elevates my overall professional look. It has become my signature item and everyone in the office loves it.
Functionality is where this bag shines. It features a well-spaced compartment that securely fits my laptop, along with several pockets for organizing chargers, documents, and personal items. I appreciate the thoughtful layout that keeps everything easily accessible yet safe.
Comfort is also a major plus. After using it for a few weeks, I can confidently say it’s both durable and practical for my daily commute and travel needs.
While the price point is higher than what I usually spend, the quality and timeless design make it a worthwhile investment. My first foray into luxury with Von Baer has been a fantastic experience, and I can see this bag lasting for years to come. I highly recommend it to anyone considering a premium laptop bag!
2024年9月30日
自発的なレビュー
Von Baer からの回答
Thank you, Saqlain, for taking the time to detail your experience. It brings us great pleasure to know that your first Von Baer laptop bag has become such a signature item in your professional life. We are deeply gratified by your appreciation of our craftsmanship, and we are honored by your recommendation. We look forward to continuing to be a part of your professional journey.
Highly quality
The quality of the Superior wash bag is very high. Very happy with it. This was an entry product for me, and I bought the Weekender travel bag later on. Never regretted buying both, and will buy a laptop bag soon as well. I am your client for lifetime!
2024年2月2日
自発的なレビュー
Von Baer からの回答
Hello Thomas,
We are truly pleased to see how your journey with Von Baer has evolved from trying out the wash bag to becoming a loyal customer. Your trust in our brand and products means a great deal to us. We are confident that any future additions to your collection will meet the same high standards you’ve come to expect from us. We look forward to accompanying you in your future journeys with our finest pieces.
Very pleased
Excellent craftmanship and beautiful design. The attention to detail is remarkable, and the quality of the materials used is top-notch. The design is both elegant and functional, making it a perfect addition to my collection.
2024年2月22日
自発的なレビュー
Von Baer からの回答
Hello Wajihah,
We are delighted that the craftsmanship and design of your Von Baer piece have met your high expectations. We take great pride in our attention to detail, and it is gratifying to hear that it has resonated with you. We look forward to welcoming you back for future additions to your collection.
Highly recommend Von Bear
Very high quality and looks great. Highly recommend Von Bear.
2024年5月21日
自発的なレビュー
Von Baer からの回答
Hello Jacqueline,
Thank you for your kind recommendation. We are delighted that the high quality and design of your purchase met your expectations. At Von Baer, we always aim to exceed the standards of our customers, and it is gratifying to know we have done so for you. We look forward to serving you again.
High quality keychain
I was browsing internet for some quality keychain and found out Von Baer keychains. It looked quality ones. I asked to engrave a slogan for me. They did! So I got the keychain I like! Really quality leather product. + packaging was nice. And Liivi, who assisted me during a buying process was very pleasant.
Thank you!
2024年9月17日
自発的なレビュー
Von Baer からの回答
Hello Giedrius,
We are delighted to hear that your personalized keychain turned out exactly as you envisioned. The quality of our leather, the craftsmanship, and the packaging are all elements we take great pride in, and we are glad to hear you appreciated them. We will be sure to pass along your kind words to Liivi, who assisted you. Thank you for choosing Von Baer.
Excellent brand
The craftmanship on their products is excellent. I own their City bag, the Weekender and the Minimalist card holder, and this has been a joy so far. I have nothing to add now, but I am confident I will buy more products from you soon.
2024年5月8日
自発的なレビュー
Von Baer からの回答
Hello Ong Li,
It’s always a pleasure to see a valued customer like yourself enjoying different pieces from our collection. Your appreciation for our craftsmanship across various products is deeply gratifying. We look forward to assisting you with any future additions that may catch your eye.
Fast shipping
The bag arrived quickly and was exactly as described. I am 100% confident that I will buy more from you.
2024年3月6日
自発的なレビュー
Von Baer からの回答
Hello Salma,
We are thrilled to hear that your bag arrived swiftly and met your expectations in every way. We deeply appreciate your confidence in our brand and look forward to assisting you with your next purchase. Thank you for choosing Von Baer.
Great experience
Ordering was easy and the bag arrived quickly. The quality is outstanding. Will buy again.
2024年5月7日
自発的なレビュー
Von Baer からの回答
Hello Stephanie,
Thank you for your kind review. We are delighted that your shopping experience was smooth and that your new bag met your expectations in terms of quality. We look forward to welcoming you back to explore more of our collection.
Von Baer からの回答
Hello A.,
Thank you for your review. We are pleased to hear that you found the ordering process easy and that the product met your expectations. We look forward to assisting you with future purchases.
Excellent quality
The quality of this Exquisite bag is exceptional. From the luxurious leather to the impeccable stitching, every aspect reflects superior craftmanship. I am very satisfied with my purchase, as it not only meets but exceeds my expectations.
2024年8月6日
自発的なレビュー
Von Baer からの回答
Hello H. Müller,
Thank you for your thoughtful review. We are pleased to hear that the quality and craftsmanship of the Exquisite Bag met your expectations. At Von Baer, we strive to provide nothing less than exceptional products, and we are delighted that your purchase reflects this.
Classic Bifold
Looks and feels like a very high quality product, will be looking into more items from Von Baer.!
2024年2月8日
自発的なレビュー
Von Baer からの回答
Hello M. Brown,
Thank you for your review. We are thrilled that you found the Classic Bifold to be of high quality and that it exceeded your expectations. We look forward to helping you explore more of our collection in the future.
Very Well-Made and Stylish
Exquisite bag is very well-made and looks fantastic. The slim design is great for a modern professional like me. Craftmanship is really good, strong stitching that feels secure. It's spacious enough for my laptop and other essentials, all organized nicely. Like how it's a mix between briefcase and laptop bag. The handles are comfortable, shoulder strap useful for hands-free carrying. Really good if you want something elegant and practical.
2024年4月22日
自発的なレビュー
Von Baer からの回答
Hello Carlos,
Thank you for your kind review. We are delighted that the Exquisite bag meets your expectations in terms of quality, style, and practicality. Each of our designs is crafted with careful attention to detail and so, it is great knowing that it suits your taste and needs so well.
Would recommend
Very happy with my purchase, the bag is excellent quality and the service was great. Would definitely recommend.
2024年5月3日
自発的なレビュー
Von Baer からの回答
Hello Matthew,
Thank you for your review. We are pleased to know that you are happy with your purchase and the quality of service. We appreciate your recommendation and look forward to serving you again.
Perfect gift
I bought this as a gift, and it was very well received. It's always a pleasure to give a gift that is so appreciated and the recipient was very happy.
2024年2月17日
自発的なレビュー
Von Baer からの回答
Hello Aisha,
Thank you for choosing Von Baer for your gift. We are delighted to hear that it was well-received and appreciated by the recipient. It is always a pleasure to provide gifts that leave a lasting impression. We look forward to serving you again for future occasions.
Premium leather cream
The premium leather cream is amazing!!! You do not require much of it. It works wonders for my bag. The shipping could have been cheaper though!
2024年3月5日
自発的なレビュー
Von Baer からの回答
Hello Karen,
Thank you for your kind words. We are delighted to hear that the Premium Leather Cream has worked wonders for your bag. While we understand your thoughts on shipping costs, we aim to ensure that every aspect of our service, including logistics, upholds the high-quality experience our customers expect. We truly appreciate your support and are here if you need any further assistance.
Great product & even better service!
Great product & even better service!
During a short trip to Tallinn, I took the opportunity to visit the store on site. I opted for the Grand Leather Garment bag. The quality is impressive and the whole von Baer team supported me with great service and communication during the purchase and afterwards. I'm looking forward to my next trips with the bag!
2024年7月11日
自発的なレビュー
Von Baer からの回答
Hello Neil,
Thank you for sharing your experience. We are pleased that both the Grand Leather Garment Bag and the service you received during your visit met your expectations. We always aim to offer personalized service alongside high-quality products. We hope your future travels are as enjoyable with your new Von Baer companion.
The Weekender
Love the bag! So much space for all my stuff, and the leather feels amazing. Great compartments, perfect for weekend trips. Really happy with it!
2024年5月3日
自発的なレビュー
Von Baer からの回答
Hello Ana,
Thank you for your enthusiastic feedback. We are thrilled to hear that you are enjoying your Weekender bag and that it has proven to be the perfect companion for your trips. We look forward to assisting you with future purchases.
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