Voyagerent レビュー 

After over 20 years of hiring cars from different companies in Alicante I can say this is the worst company to hire from. They have no depot and bring the car to Departures area for handover. They did not provide a vehicle condition report and the car had over 208000 kms on the clock. Nobody was available to check the car on return and we had to leave the keys in a box. The next day they fictitiously claimed we had done 900 Euros damage to the front and rear bumpers which were already badly damaged when we first got the car. I had taken photos all around before departing but not of the underside of the bumpers. I have since learnt from reading other reviews that this unseen minor damage(relative to the rest of the car) is what they claim to falsely charge unsuspecting customers ridiculous repair bills. If Economy Bookings offer them as an option avoid them at all costs. Just a complete scam!!

I arrived at night to pick up my car from Voyage Cars. There was no one there to assist me, and no damage report was provided with the vehicle. The car already had visible damage, and it was so dark I had to take the best possible photos I could under poor lighting. I sent these pictures to them at the time.
Now that I’m back in Alicante, the car is in exactly the same condition as when I picked it up. Yet, there is still no one present to check the vehicle back in. The driver who was supposed to pick me up is nowhere to be seen, and I’m left wondering how I’ll get to my flight on time.
I am also worried that I’m going to be unfairly charged for damage. I’ve tried to record everything thoroughly, but I wouldn’t be surprised if they try to find something and bill me for it.
I would strongly advise never using Voyage Cars. Their service is unprofessional, their vehicles often have pre-existing damage, and they provide no proper handover or return process. Avoid this company if you can—there are plenty of other rental options that are far more reliable and accountabl

Stay away from this company, they scam you out of your deposit and attribute damage to the car that isn't there. They don't inspect the car when you drop it off, and then they email you saying they've found damage but have already taken your entire deposit.

One day before the return, I was informed that they would not be able to accept the car in person and was instructed to leave it in a parking area near the train station instead. This meant there was no opportunity for a joint inspection at the time of return.

After returning the car as instructed, I was later charged €750 for alleged damages — despite the fact that no issues were identified or communicated at the time of return, and no signed return report exists.

Only afterwards, I received several videos via WhatsApp. These videos do not clearly show any actual damage — it is impossible to distinguish whether it is dirt or minor marks, and there is no verifiable timestamp or evidence that these “damages” were not pre-existing.

The so-called damage report appears to have been created unilaterally after the rental, without my presence or confirmation.

This raises serious concerns about the fairness and transparency of their process.

After researching further, I discovered that many other customers report very similar experiences with this company. There are numerous complaints online, and even a Facebook group where people share cases of disputed charges and questionable practices.

This does not look like an isolated incident.

I strongly advise anyone considering renting from this company to be extremely cautious. Make full photo and video documentation of the car at pickup and return — otherwise you may face unexpected and unjustified charges like I did.

I would give -10 if possible. The worst experience ever in my life. They are scammers all the way. It is the same scenario: communication through what app, they do not have an office I'm the airport. They are scamming you in the first day as they will request to make a deposit of 1200 euro which in fact is a transaction from day one. This is a fraud. At the end of your rental period they will send some information to leave the car in a saggy parking with no one there. After a few hours they will send you some videos from under the car to charge you from scratches. Of course the so called damage is 1200 euro. When you realise that there wasn't a deposit as the contract and the reservation says, it is a bit to late. Please, all of you who got scammed by them, do a chargeback through your bank and a police report. We also have a Facebook group for victims. Search for voyage rent voyage Spain scam victims group.

AVOID at all COST as this is the BIGGEST SCAMMING car rental company in Europe. Even using damage from underneath the cars who are all old with lots of mileage. Ridiculously high damages fees. Never an employee at pick up and delivery and no documents of car status in your presence. So you are scammed from the first minutes. Key on the front tire trick in the parking of the airport’s of Valencia and Alicante. Hundreds of scammed customers who they check upfront to scam if they live in Spain or not who then don’t complaint officially in Spain. But not all are non residents !!!!

Avoid at all cost - scammers took €1200 euro deposit even if you have full insurance. They also work in line with Economy Bookings .com again scammers.

DO NOT USE SCAM

Rented a car from Alicante airport. They took the deposit as a payment not as a pre authorised payment which we had not realised until later that day.
We took video evidence and pictures of the entire car upon pick up and drop off.
We returned the car undamaged. Then were sent videos of scratches on the car 24 hours later. We returned them our videos and photographs but were told sun glare on our videos stopped the scratches from showing which is 100% untrue. We rented a Skoda Octavia 7091NCT incase anyone else has had the same car we could compare these supposed “ scratches”!!

Not refund deposit made false damages crooks should be in prison

I had a great experience with this company, very professional and efficient, the car was in good condition and the return process was very smooth. I would recommend it to everyone.

Do NOT touch this company with a barge pole! I am currently €1,200 down for damage they say I did to the underneath of the car. I did NOT do the damage to the car. I have asked for video evidence of the underneath of the car on the day I picked it up as this must be standard practice, however after repeated requests they have NOT provided it!!! Reading on here I am NOT the only ones they have done this to. The car was a Citroen 0717 MTR. Ronnie

Не возвращают депозит, ругаются матом. Не советую, если хотите сохранить деньги.

Don’t use this company, they are scammers and fraudsters. They will either sell you insurance at €20 per day or find something wrong with the car on its return and keep your €1200 deposit. Despite taking photos on collection and return they found a small scratch under the front bumper, out of sight…. It’s a con and a scam.

After arriving at 6pm from an early flight then you would expect to be given a fantastic service… NOT EVEN IN THE SLIGHTEST!!!
Getting some random WHATSAPP MESSAGE to tell us to go and find our own car in a huge car park IN THE PITCH BLACK.
LET ALONE THE FACT IT HAD DENTS AND PAINT CHIPS AND LOW TYRE PRESSURES WITH BARELY ANY FUEL IN THE TANK.

we drove it 4 times.
Once from the airport, once to the airport. Then to, and from, a beach.
Simple as, didn’t park it anywhere where there was a curb in-front of the bumper.

Somebody now please explain why these scummy pieces of filth are now trying to to say there is damage to the UNDERSIDE of the vehicle… specifically the BUMPER WHICH COULDNT HAVE BEEN POSSIBLE AT ALL.

Taken my deposit of € 1,200.
Saying it’s going to cost € 4,082 in damages overall.

These “men” deserve a slap about…

Avoid at all costs. Don’t even consider.

SCAM!!! Stole my 1200€ after accusing me of damaging underneath the car. To begin with there wasn’t even anyone there to greet us, they had left the key on a tire - no one to check the car prior. Same for when we dropped the car off, no one there just had to leave it, no checks. Less than 24 hours after we returned the car, they refused to give us our deposit for 1200€ back and said we had done 4000€ of damage!!! We most certainly hadn’t. They stole from us - DO NOT RENT A CAR FROM THESE PEOPLE

À FUIR et malheureusement très très mauvaise expérience. J'ai demandé, réservé une boite manuelle et je n'ai pas eu le choix sur place d'avoir une boite automatique. Personne à la remise des clés ni à l'arrivée, ni au départ (clé déposèe sur la roue) et voiture mise au fond du parking (bien sûr pas éclairé) = très très compliqué de faire une vidéo + photos à 20h du soir. N'ayant eu aucun accrochage, tout c'était bien passé pendant ma semaine de location, j'étais confiant pour la remise de ma caution. Quelle mauvaise surprise, ils me réclament au début 2200€ sur des chocs antérieurs. Aucun noté sur le contrat de départ de leur part et d'ailleurs je n'ai pas le constat de l'état du Véhicule de Location au départ et au retour signé par les deux parties. Le constat retour doit faire apparaître les dommages subis et facturés par le loueur. Bref j'ai prouvé comme je pouvais (vidéo le soir sans éclairage).et maintenant ils me réclament 1100€ (quasiment la totalité de ma caution comme par hasard pour un soit disant choc en dessous de la voiture). De nuit c'est compliqué de se mettre dessous la voiture pour vérifier cela aussi. Surtout que l'on voit bien que cela date de vieux . Bref je vais déposer un dossier auprès de : hojas de réclamaciones et ensuite auprès de mon avocat car je ne peux accepter de me faire arnaquer aussi facilement. SURTOUT FUYEZ LES .. Je constate
que nous sommes plusieurs dans ce cas, nous devrions porter plainte ensemble car vraiment
ARNAQUE
Je pense que nous devons aussi nous retourner aussi contre Economy bookings qui continuent á les réfèrencer et deviennent donc complices malgré toutes les plaintes et mauvaises expèriences qui s’accumulent. Je vous promet que je vais aller jusqu’au bout et récupérer mes 1200€

Arnaque à la caution !!!
Comme tous les avis négatifs liés à ce loueur d'ailleurs. Des vacances du Nouvel An gâchées par 1200€ de perdu car soit disant des dommages causés sur la voiture. Aucun personne a la prise en charge du véhicule ni à la restitution.
Ils répondent par des mails types et identiques à tous les clients. Quel sens du service client !
Évidemment on ne va pas se laisser faire. Ils ne lâchent rien mais moi non plus.

I rented a grey golf ( reg no 3006 ksx) over Christmas, they turned 40 mins . We took the car over and took some photos. On drop off you are told to take it to a car park and leave keys on front wheel . By the time we had reached home voyagerent had an estimate for damages ready., for damages under the car .They are total scammers. They do this scam often .

ATTENTION VOLEURS !!!!
J'ai réservé une voiture sur le site ECONOMY BOOKING pour un séjour à Valencia en Espagne. Sans jamais le savoir, la location a été réalisée à Valence par VOYAGE RENT. Sur place, pas d'agence, juste une personne qui au bout de 2mn reçoit un appel urgent et doit partir, sans réaliser d'état des lieux, ni aucune consigne. La voiture de 183000km présentait de nombreux problèmes. J'ai immédiatement envoyé des photos au loueur, sans réponse. Pour le retour, un RDV était fixé a l'aéroport. Mais 2h avant le RDV, réception d'un message pour signaler que personne ne serait sur place, et que je devais laisser la voiture dans un parking.
Le lendemain, je reçois une facture de 2500€ de réparation pour les mêmes dégâts que je signalais au départ.
Je leur ai renvoyé a nouveau les photos prisent le 1er jour, ainsi que lors du retour, mais rien à faire... ils garderont le dépot de garantie de 1200€ !!!
Ce sont des VOLEURS, DES ESCROCS !! le but non dissimulé est de vous voler votre dépot de garantie !!!
Qu'ils brulent en enfer !!!

I do not recommend renting a car from Voyagerent. The car I rented already had many existing damages, and I was later charged for damages I did not cause. Even if you document all damages carefully, Voyagerent may still hold you responsible for other issues. Renting here can create serious problems for customers.