Very good service,from phoning them to getting recovered it was very good.when I finished phoning them I got a notification on my phone that a recovery lorry was on the way and I could track it on a t... もっと見る
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レビュアーのコメントを見てみましょう
Came out promptly to recover my vehicle The recovery driver was friendly and gave me useful advise on what to tell my mechanic Thanks for the professional service
企業が回答しました
Pickup happened actually before the time that we were told. Driver explained the process very clearly and then the collection and delivery of the bike was done very professionally.
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Phone call was a bit painful (bad line) but a flatbed was on its way quick enough. I'd managed to drag my car to motorway services and paid for parking because past experience with "premium" breakdown... もっと見る
企業が回答しました
4.7
優良
233件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 83％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
100% satisfaction.
I have home start, and my car didn't start. I contacted the breakdown service, who were prompt. They told me the recovery vehicle would be with me within 1 and a half hours, (approx 12.30). I could track the vehicle from then. Within 20 mins Josh was at my house. He remembered me from a call out in November '25. He was his usual efficient self, kept me informed all the way through. He told me what in his opinion was wrong and towed my car to my garage. Prompt, efficient service all around.
2026年3月1日
自発的なレビュー
Vrcr からの回答
Thank you for sparing your free time and giving VRCR a five star rating, we always do appreciate this. WE are glad that you found our service very prompt and with in the ETA and we are glad you received the same customer service as you did back in November '25 with our driver been informative, prompt and efficient and overall the service was good from the start to the finish. Thank you
Great Company
Great experience with this company .Had my car recovered and taken to a local garage .Waited for just over an hour for them to come but that wasnt a problem as i was at home .Lovely customer service when i called .I would recommend this company.
2026年3月2日
自発的なレビュー
Vrcr からの回答
Thank you for sparing some of your free time for giving VRCR a five star review we always appreciate this. We glad that your experience was great considered and that our driver was within the ETA given to you and that you thought our customer service was lovely. Thank you!
Called out by my insurance company to…
Called out by my insurance company to recover my car from accident. I was initially given a 90 minute window, however the recovery truck arrived within 45 minutes. Was grateful for the earlier arrival as I was on my own and my car was in an awkward position blocking traffic.
Only comment I would make is that had I not taken details of the secure location my car was being taken to, no follow up directly to confirm.
2026年2月4日
自発的なレビュー
Vrcr からの回答
Thank you for sparing some of your free time and giving VRCR a four star rating. We are glad that we met your ETA within the 90 minutes given to you, especially at this stressful time. Regarding of the secure destination of where your vehicle was taken to, you would have to contact your insurance company/breakdown provider.
5 stars is not a throw away number
5 stars is not a throw away number. The weather was foul, but Glen the roadside mechanic, remained cheerful and professional, getting me back on the road after a couple of hours...
Top service, highly recommended...
2026年2月13日
自発的なレビュー
Vrcr からの回答
Thank you for sparing some of your free time and giving VRCR a five star rating we really do appreciate this. We are glad that you found our service van technician professional what ever the weather we are also happy to read that your vehicle was back on the road within a few hours. Thank you for stating that you received a top service !
good customer service
2026年2月9日
自発的なレビュー
Vrcr からの回答
Thank you for sparing your time and giving VRCR a five star rating we really do appreciate this as a small business. We are happy to here that you found our customer service was go through out the breakdown situation. Thank you!
Pub breakdown
Great to be able to see where the recovery truck was on a map, updated each minute so I had an idea how long it would be. The guy was friendly and efficient when he arrived. I was lucky to break down near a pub. So I could have a couple of pints and a meal while I waited. Could have been worse.
2026年2月10日
自発的なレビュー
Vrcr からの回答
Thank you for sparing some of your free time and giving VRCR a five star rating we really do appreciate this. We are happy to read that you was able to track our recovery truck and that you could plan to relax in the me while. We are happy to hear that you found our customer service efficient and that you found our driver friendly. Thank you !
Vrcr からの回答
Thank you for sparing your time and giving VRCR a five star rating we really do appreciate this. We are glad to read that you was happy with our customer service through out the recovery process. Thank you !
Rescue my car booked on Friday 6th of…
Rescue my car booked on Friday 6th of February 2 hours delay with time rebooked after 6 p.m waited till 8:00 p.m. no one turned up rebooked on the 9th of February at 1:30 p.m. the recovery man showed at 5:30 pm service not professional not recommended this company sorry
2026年2月9日
自発的なレビュー
Vrcr からの回答
we are sorry to read that you gave VRCR a one star rating. We did advise your breakdown recovery provider that we was extremely busy and gave a two hour ETA then your breakdown recovery provider advised VRCR to stand down and to reattend on the 09/02/26 but we was not advised that the that the vehicle was booked in for 13:30 we was under the assumption still to attending your vehicle for 18:00 it is clear somewhere there as been a breakdown in commination.
100% brilliant service!
100% brilliant service!
Really nice guy, he did tell me his name but I'm useless and forgot it immediately...the weather was disgusting, it was late in the evening/night time but never once moaned or even implied moaning...fantastic job carried out and I was back on the road in no time...thank you for the service 😀
2026年2月5日
自発的なレビュー
Vrcr からの回答
Thank you for sparing some of your free time and giving VRCR a five star rating we do appreciate this. We are glad you found our driver professional and and that he did a fantastic job getting your vehicle back on the road in no time. Thank you!
Broke down
Broke down , brake down truck there in 40 minutes dropped car off at garage of my choice all done within 1 hour, all helpful and friendly from the phone call to dropping car off thanks
2026年2月7日
自発的なレビュー
Vrcr からの回答
Thank you for sparing some of your free time and giving VRCR a five star rating as always for a small business we appreciate this . We are happy to here that the service provided was completed with in the hour and we are glad to here that you found our driver professional with been friendly and helpful. Thank you !
Excellent service throughout
Excellent service throughout. Clear, easy, quick response and the recovery driver was so helpful and professional. Highly recommend
2026年2月6日
自発的なレビュー
Vrcr からの回答
Thank you for sparing some of your free time and rating VRCR a five star rating as a small business we do appreciate this. We are happy to here that you received an excellent service thought out the recovery process and thank you for stating that you found our driver very helpful and professional we try our very best with customer service. It is also very kind of you so say that you highly recommend VRCR. Thank you !
Engine light on
I was informed as soon as they were on their way, the mechanic arrived 40 mins later, very polite and knowledgeable, got my car going for me so I could get it to my garage of choice
2026年2月2日
自発的なレビュー
Vrcr からの回答
Thank you for giving up some of your free time and giving VRCR as 5 star rating we as a small business really do appreciate this. We are glad to here we met the ETA in plenty of time and that you found our driver polite and professional and that our driver got your vehicle started and you able to get it the garage.
Excellent service from start to finish
Excellent service from start to finish. My car broke down and was recovered within the hour. Was given a courtesy car while mine was in for repair. Car repaired and back with me less than a week.
2026年1月23日
自発的なレビュー
Vrcr からの回答
Thank you for sparing some of your free time and giving VRCR a star review as a small business we really do appreciate this . We are happy to here that we provided you with a excellent service throughout the recovery service and that we met our ETA in plenty of time and we glad that you was happy with the time scale in which your vehicle was repaired. Thank you !!
Got stuck in the dolomite mountains and…
Got stuck in the dolomite mountains and was on my way in few hrs… fantastic service
2026年1月29日
自発的なレビュー
Vrcr からの回答
Thank you for sparing some of your free time and giving VRCR a five star rating we really do appreciated this, we are glad to here that you found our service fantastic!!
Excellent service
Excellent service. Hooked the car up and took it away. Didn’t get flustered at the impatient lorry and car drivers waiting to pull into the company.
2026年1月28日
自発的なレビュー
Vrcr からの回答
Thank you sparing some of your time and giving VRCR a five star rating we really do appreciate this. We are glad to here that you found our overall service excellent and that our driver showed respect for yourself and your vehicle for been patient with other road users. Again thank you for your review
Was not happy that at 15.30pm was told…
Was not happy that at 15.30pm was told that the recovery truck was on way to me, and would be 40mins.then at 4pm driver rang to say would be 1 hour. As he had just been given the job and got in his truck. Lying to customers is not a good service
2026年1月27日
自発的なレビュー
Turned up within given time frame.
Turned up within given time frame.
Nice, polite helpful chap
2026年1月26日
自発的なレビュー
Vrcr からの回答
Thank you for sparing your time and giving VRCR a 5 star rating we do appreciate this is. We are glad that we met the ETA and that our driver was professional and helpful. Thank you!
If I could give 7 stars, I would!
Super friendly and super fast! Our car broke down in the UK and we arrived at the garage in a complete panic with our German car. The guys got it running again in no time! We are very grateful and can wholeheartedly recommend this garage. Thank you again!
2026年1月26日
自発的なレビュー
Vrcr からの回答
Thank you sparing some of your free time and giving VRCR a five star rating we really do appreciate this. We are happy that you found our service friendly and super fast and that we repaired your little car in time so that you was able to get on the ferry. Thank you for your kind words that you would use our garage again and you are very welcome !!
Called as my car unexpectedly broke…
Called as my car unexpectedly broke down without warning. The breakdown recovery van turned up as stated 90 minutes later.
The mechanic did not look at my car, didn’t ask any questions, just where I wanted the car being taken to from which i had to state a garage to be dropped off at. Unfortunately at 10pm everything is closed and I was stranded at the garage next to my car which was pretty much dumped over two parking bays. Poor customer, poor experience, will i be reviewing my cover for the future, yes i most certainly will be. I do not recommend this company.
2026年1月20日
自発的なレビュー
Vrcr からの回答
Regarding your review of giving VRCR two star rating the reason why our recovery driver did not look at your vehicle to see what the issue was is because we receive the job through our system from your breakdown provider which stated on our job that we receive was to do a a "straight recovery from location to destination which was given to us by your breakdown provider and we have to follow their instruction.
The service was excellent
The service was excellent. A friendly and efficient pick up, dropping me safely at my garage for repairs and not too long a wait .
2026年1月13日
自発的なレビュー
Vrcr からの回答
Thank you for sparing some of your free time and giving VRCR a five star rating , we appreciate this. We are glad that you received an excellent service and you felt safe during transportation to the garage and that our driver was efficient and friendly and that we met the ETA which was given to you.
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