Vuestay レビュー 

Customer service is absolutely terrible. Our ac broke during our trip to swfl in July and trying to get help was a nightmare. Then when the ac guy couldn’t fix it I was basically ghosted. Ai chat bots and overseas call centers make for a horrible experience.

The listing was stock photos so we ended up in a room that was absolutely not what we saw pictures of. 3beds and about 15 chairs... why? You couldn't move around the place because of the crazy amount of chairs lining the space. 7 Deck chairs, one ripped through, on the tiniest of decks. The building team and the rental team do not communicate so dealing with a water sensor issue went on for days with me asking them to deal with eachother instead of me having to manage them. The linens did not fit the beds and were of the cheapest quality. I would never ever rent through this company again.

We rented a condo in Ocean City, MD in early June 2026. Am adjoining condo was having repairs/construction done with jack hammering, and what sounded like floor tile removal happening during the day. We informed VueStay that we weren't happy that our quiet week at the beach was being interrupted and all they could say was "We understand and we're sorry this happened." I asked them to work with us to acquire some small amount of repayment for this inconvenience and we heard nothing. I have a long string of emails between myself and VueStay and they even said they tried to contact me but I was "unreachable". LIES.

We rented a house through Vacasa and it ended up being transferred to Vuestay without our knowledge. Three days before check in I went on the Vacasa app to find check in information only to have it say I have no upcoming trips! I called Vacasa and they told me that the reservation had been transferred to Vuestay by Casago and gave me a phone number to contact them. I called the number, only to get "This call cannot be completed as dialed" I called Vacasa back and was told that is the only number they have for them. I never received any emails, calls or texts from Vuestay about my upcoming reservation and had to start searching the Internet to try to find out if I still had a vacation house or if I got scammed. 3 phone calls later I finally got someone who confirmed they had our reservation. They said the reservation was for one person and I corrected them and said that it was for 9 so they fixed that in the system and told me that they would have linens and amenities passes for the correct number of people. They told me I had already filled out all necessary forms and I was all set to go straight to the house for check in. Once I got into the house, we found that the amenities passes were not here so we couldn't use the pool or pickleball courts. I contacted Vuestay and they told me that they emailed me check on instructions that I never received and on the instructions it says we have to go to an office 3 miles away to sign forms and get the passes. I told them that they told me I already signed all the forms and the passes were supposed to be in a lockbox for us. They provided the lockbox code but it was empty. They said the office was closed and we'd have to wait until the next morning. I went the next morning and they had 6 passes, not 9. I told them we need 9 so we can all swim together as a family. The paper I had to sign said 9 passes as well as the envelope they came in but only 6 passes were in there. They told me they would have someone deliver the other three to the house that day. They never came. I contacted them that night to find out why they weren't delivered and they promised they'd be delivered the next morning. In the morning, they were once again not delivered. When I contacted them again, they tried to tell me that the reservation was only for 6, not 9 which they know is a flat out lie because I confirmed with the person before we ever left for vacation and both the paper and the envelope listed 9. They just said sorry for the inconvenience and they'd have them delivered today. It's now 11pm and I contacted them again at 7:30pm to find out what is going on and they are no longer responding or communicating with me at all. They have completely ignored my last two emails. So now our family vacation is no longer a family vacation because we have to split up to do any of the activities while we are here.