VERY UNPROFESSIONAL
Yesterday (17th February) my sister had to take our Cat Bo back for a second time, due to the fact that Bo had not been given a proper groom the first time she was taken to Waggy Den. Bo is a long-haired Cat which means that she needs a regular and PROFESSIONAL groom.......which she did not get. My sister is a pensioner and she paid £110 for Bo's groom, and for such a high price, a PROPER groom is what we expect. This morning, my sister received from the so-called 'Groomer' at Waggy Den, a reply to my sister's review, which, quite frankly, was despicable, to say the least. The 'Groomer' accused my sister of not taking care of Bo adequately, and claimed that Bo had not been groomed for about a year and a half. In fact, Bo was groomed less than 6 months ago. The reason we did not book the same groomer again is because he had no appointments available for about 3 months, so naturally, we had to look elsewhere. This is when we decided to give Waggy Den a try.
Well, the first groom was a joke. Bo had hardly been touched, and far from a full groom, Bo looked no different than when she went to Waggy Den. My sister was offered a 2nd groom, and again my sister took Bo back to Waggy Den, and again, the job was appalling.
This is when my sister wrote her review, warning other folks to think twice before taking their pet to this high priced salon for a very unprofessional groom. The reply my sister received this morning was nothing short of outrageous. The 'Groomer' made ageist comments about the fact that my sister is a pensioner, and she accused my sister of being a 'Miserable Old Pensioner'. She also accused my sister of neglecting Bo, and obviously can not take criticism of any kind. She man-handled my 72 year old sister out of the shop and whilst this is illegal under English law, to put your hands on another person without their consent, we will not be getting the police involved. So, if there are any pensioners reading this, I would think twice about giving my money to Waggy Den, for a groom which is nothing short of a joke. The Woman who 'groomed' our Cat is taking money under false pretences. I do not believe for one second that she is a fully qualified groomer, and IF she is, then she needs to be re-trained.








