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2.3
12件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
DO NOT BUY FROM THIS COMPANY. The customer service has gone downhill so much that you can’t even access a human agent. They sent me the wrong item and after multiple times of emailing them and not getting a response I finally got a response that “there is high number of exchanges” mind you their sizing chart is way off.
It has been 10 days since I ordered the product and I still do not have an estimated delivery date. Customer service has NOT been helpful. The package started in California, traveled to Illinois and now is back in California, 10 days later. Zero assistance or reassurance from customer service. Still don’t know whether I’ll receive my purchase or not. I needed this item quickly. Now, I would rather buy from another brand just to avoid representing a brand I genuinely dislike.
Don't order from this company. Instead, search for where you can buy dog shoes with free returns, there are several websites to do so. The dog shoes I ordered don't fit and there are NO RETURNS, even for unused products received ten days ago. "Unavailable for return". $50 for nothing.
I recently bought a few items for my new puppy. A collar, lead and harness. I utterly adore them all but there is a major design flaw in the collars. There is no clasp on them. You have to spend ages grappling with a young pup whilst you thread the rather thick material through the D ring. This product would be 10/10 if it featured a clasp for easy removal and putting on dog.
I ordered thse for my 115 lb GSD who has very large paws. I ordered the XXL and they were too big, so I ordered the XL and they were too small. I love the concept of these boots, but they do not fit properly. My dog's carpal pad will not allow these boots to stay on or fit right and he just throws them off. My experience with customer service: they were responsive, but absolutely no help at all and cannot return them. Expensive mistake!
Don´t buy if you have doubts. If you have to return the item, you´ll lose 20-25%. This was an absolute ripoff experience. These are overrated products!!!
I recently purchased a leash and collar combo from Wagwear, but only received the collar. The product was clearly misrepresented in the description, which promised both items. When I reached out to customer service, I was disappointed by the lack of any apology or effort to correct the issue. They didn’t even update the misleading product description on the website. While their products might be stylish, the experience left me frustrated due to the poor service and false advertising. I expected much better from a brand like this.
Do not buy anything from this company . They have the worst customer service . I needed to make a return which was approved . In error they didn’t honor return but sent me a new pair unknown to me to the old address on my account where I no longer live . They now say since I didn’t send them ( the second pair) back they won’t refund me. They did receive the original pair back but I never received ( or requested ) the new pair so it’s impossible to send them back . The customer service rep Katherine is awful and the cause of the error. There are other companies that sell the same thing. Buy from someone more reputable .
They advertise that their shoes won’t fall off if sized properly, and put on properly. I made sure to follow the sizing guide carefully and watch the video tutorial on how to put the shoes on correctly. Despite this, my dog lost a shoe on the first walk. I contacted wagwear about the issue but they weren’t helpful. $50 down the drain for one wear.
This company needs a minus star rating CRAP service
I ordered some doggie shoes 6 weeks ago and received nothing to this date. I reached out numerous times with customer service inquiring about my order and I was assured that I would receive my items the next day NOT
This BS went on for weeks and still no shoes. I was told a manger would contact regarding mess NO CALL
Wagwear literally stole $100 from me
The telephone number listed on the website for help but it just goes to a boutique store and was no help whatsoever
😡🤬 wagwear sucks
I ordered my dog some functional and cute shoes from their site. They have a lot of options
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