Wallmur レビュー 791

Wallmur からの回答

2025年5月29日

Thank you so much, Chris! It means a lot to hear that even after all this time, we could make the replacement process smooth and easy for you. We’re always here to help, no matter the time difference. So glad everything worked out, and we look forward to being part of your next project too! 😊

Wallmur からの回答

2025年5月29日

Thank you so much, Diomora! We're so happy to hear you had a great experience with our team. Your kind words truly mean a lot. We’d love to assist you again in the future! 😊

Wallmur からの回答

2025年5月13日

This review is not just false; it’s deliberately dishonest. We have full documentation showing that the customer approved the design proof before production began. After giving approval, they attempted to request changes to something clearly not allowed as per our terms.

It's disappointing to see someone twist facts and make baseless accusations after their own approval triggered production. We act with full transparency and fairness, and we stand by our service and communication.

Wallmur からの回答

2025年5月29日

Thank you so much, Margaret! Your message truly made our day. We're beyond happy to hear everything went perfectly and that we could turn things around after your past experiences. It means the world to know the seams matched flawlessly and the delivery was quick. We’re always here if you need anything and already excited for your next project! 😊

Wallmur からの回答

2025年5月29日

Thank you so much, Kathy! We're thrilled you loved how the design turned out and appreciate you sharing your clever tips. It’s wonderful to hear the final look blended perfectly. Wishing you lots of joy in your refreshed space! 😊

Wallmur からの回答

2025年5月13日

Bonjour,
Nous avons bien pris connaissance de votre avis. Après votre réclamation, notre équipe vous a déjà répondu et vous a proposé des solutions adaptées, auxquelles vous n’avez malheureusement pas donné suite.

Nous réaffirmons que le matériau que vous avez reçu est bien un papier intissé, comme indiqué clairement sur la page produit. Ce matériau est utilisé depuis des années par nos milliers de clients sans difficulté. Les instructions d’application fournies tiennent compte du type de colle utilisé et ne remettent aucunement en cause la nature du papier.

Concernant le rendu graphique, celui-ci est conforme aux visuels affichés sur notre site, en haute résolution. Votre retour semble davantage subjectif qu’objectivement fondé.

Nous restons disponibles si vous souhaitez finalement trouver une solution, mais tenons à rappeler que les avis inexactes et non constructifs nuisent à l’expérience globale de notre clientèle.

Cordialement

Wallmur からの回答

2025年5月2日

Thank you so much, Maria! We're so glad you loved the textured wallpaper and found the quality and colors just as expected. It means the world to hear it was easy to work with. We can’t wait to be part of your next project too! 😊

Wallmur からの回答

2025年5月2日

Thank you so much, Katherine! We're truly honored by your words and thrilled that both you and your decorator were impressed with the quality. Knowing it was easy to hang and perfectly measured makes us even happier. We can’t wait to create more for your future spaces! 😊

Wallmur からの回答

2025年4月21日

Thank you so much, Anastasia, for sharing your experience. We’re very happy to hear that your first order went smoothly and that everything from delivery speed to the colors and measurements matched your expectations. Your recommendation truly means a lot. We look forward to helping you with your next project.

Wallmur からの回答

2025年4月21日

Thank you so much, Shellina. We're so glad to hear that you’re happy with the wallpaper and that the colors and quality met your expectations. It’s always great to know when a design turns out just right. We’d be happy to assist with your next project whenever you're ready!

Wallmur からの回答

2025年4月21日

Merci beaucoup, Marie-Astrid, pour votre retour. Nous sommes ravis que vous aimiez l'affiche et que tout soit bien arrivé. Concernant les frais de douane, nous comprenons parfaitement votre surprise. Même si la Turquie n'est pas membre de l'Union européenne, nous sommes heureux d’avoir pu résoudre cela rapidement avec un remboursement. Ce fut un plaisir d’échanger avec vous, et nous serions ravis de vous accompagner à nouveau pour vos futurs projets.

Wallmur からの回答

2025年4月16日

Thank you so much for your feedback, Joel! We're glad to hear that your order arrived safely and that you're happy with the look and quality so far. We hope the installation goes smoothly — feel free to reach out if you need any assistance when the time comes!

Wallmur からの回答

2025年4月16日 に更新

Thank you, Wesley! We're glad to hear that everything from the quality to the delivery speed met your expectations, and that installation was straightforward for you. It means a lot to us that you took the time to share your experience. We look forward to being a part of your next project as well!

Wallmur からの回答

2025年4月16日

Hi, we're truly sorry to hear about your experience. This isn’t what we want for our customers. Peel-and-stick wallpaper can be sensitive to certain surface types and preparation methods, and we’d love the chance to look into this further with you. Please reach out to us at info@wallmur.com so we can help make this right.

Wallmur からの回答

2025年4月21日

Thank you so much, Amanda, for your honest and thoughtful feedback. We're truly happy to hear that you loved the wallpaper design and quality, and that the mock-up process was helpful. We sincerely apologize for the delay in shipping. While production and delivery times can occasionally be affected by high demand or courier issues, we understand how frustrating that can be when expectations aren't met. We're reviewing this internally to ensure better clarity on timelines and to improve the experience going forward. We truly appreciate your patience and hope to assist you again in the future.

Wallmur からの回答

2025年4月11日

Thank you so much for your kind words! We're thrilled to hear that you love the product, Eric. If you ever need assistance with a future project or have any questions, we’re here to help.

Wallmur からの回答

2025年4月11日

Thank you so much for your wonderful feedback, Audrey! We're delighted to hear that you found the quality perfect and the installation process simple. It's great to know our service met your expectations, too. We’d love to assist with your next project anytime!

Wallmur からの回答

2025年4月8日

We’re truly sorry for the inconvenience you've experienced. If the wallpaper was mislabeled, we absolutely want to make this right for you. Please reach out to us directly so we can assist with a proper solution or replacement. We understand how frustrating this must be—your satisfaction is very important to us.

Wallmur からの回答

2025年4月8日

Thank you so much for your kind words! We're thrilled to hear that you love your mural and that everything arrived so quickly. It's always a pleasure to know the quality and service met your expectations. We hope it brings joy to your space for a long time!

Wallmur からの回答

2025年4月8日

Thank you for sharing your feedback, Kaydee. We’re truly sorry to hear that your experience didn’t match your expectations.

We take great care in selecting high-quality materials, and many of our customers have been very happy with both the design and durability of our wallpapers. That said, we understand how frustrating it must have been for you during installation. Our peel & stick material, while designed for easy application, may not be the best fit for every project—especially if strong pressure or tools are used during installation, which can cause stretching or tearing.

We’d love the opportunity to help resolve this for you. If you reach out to our support team, we’d be more than happy to look into a solution together, whether that’s guidance on application, an alternative material, or another option that might better meet your expectations.