Water Babies - Surrey North & South レビュー 

68
TrustScore 5段階評価の4.5

4.5

Water Babies Office, KT12 3PD Hersham, Surrey North & South, GB


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5つ星のうち5の評価

Water babies is amazing!! My little one has been a water babies baby since 6months, now 3y7m, we have had a few water wobbles along our journey and I cannot praise his instructor, Jackie, enough,... もっと見る

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5つ星のうち4の評価

Taylor our swim instructor is excellent and amazing at persuading our little one to try things he wouldn’t do with us alone. He has made progress quickly and we are really pleased. The only reason we... もっと見る

企業が回答しました

5つ星のうち5の評価

I'm honestly so happy with our classes at Water Babies (Surrey North & South) especially with our teacher Jackie who is fantastic with the kids. She makes it such a fun class and the songs and games... もっと見る

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5つ星のうち5の評価

Our littlun has been going to water babies since he was 6 weeks old, and he’s so happy and has so much fun in the water now he’s 18 months. Our class is so much fun with teacher Lucy who makes sure th... もっと見る

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企業情報

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  2. スイミング クラブ

Water Babies - Surrey North & South について

当該企業による記述

Our vision is a world where the physical and emotional development of every child is fully supported and nurtured from birth.

Our premium baby swimming classes are taught by the highest trained baby swimming teachers in the world.

Water Babies takes little ones on a journey of aquatic discovery, teaching core aquatic skills, water safety, and swimming strokes, igniting their imagination as they learn.

With lessons available across the UK, Water Babies welcomes babies from birth to five years old to learn a skill for life.

Enquire today


連絡先

  • Water Babies Office, KT12 3PD, Hersham, Surrey North & South, 英国

  • 01932 227 428

4.5

優良

TrustScore 5段階評価の4.5

68件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.5

すべてのレビュー

(68)

過去12か月のレビュー数: 950

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5つ星のうち4の評価

Excellent teaching …

Taylor our swim instructor is excellent and amazing at persuading our little one to try things he wouldn’t do with us alone. He has made progress quickly and we are really pleased. The only reason we give four stars is because of the venue which isn’t great. It’s a bit of a temporary outbuilding, the doors on the changing rooms don’t close properly and the only toilet facility there is pretty grim.

2025年12月8日
Water Babies - Surrey North & South ロゴ

Water Babies - Surrey North & South からの回答

We're happy to hear that the swim instructor's expertise has encouraged your little one. We appreciate your feedback and are glad you're pleased with the progress. We'll address the issues you mention with the venue. Thank you for your review.

Water Babies

5つ星のうち5の評価

Exceptional service

I’ve been using the service of waterbabies for 7 years now with both my kids. The staffs are amazing especially Katherine. They have been trained well to be gentle with babies but at the same teach them a life skill. The lessons are so much fun with songs and plays and it is so entertaining for parents too.

2025年12月8日
Water Babies - Surrey North & South ロゴ

Water Babies - Surrey North & South からの回答

We're so glad you enjoyed your experience over the past seven years. It's wonderful to hear that our team has provided such a positive and fun learning environment for your children. Thank you for your kind words. We will be sure to pass them on to Katherine.

Water Babies

5つ星のうち5の評価

Swimming with Waterbabies

My daughter started with Waterbabies when she was just 2 years old, and the progress she’s made since then has been incredible. Now 4, she has been taking lessons with Jackie, who has been absolutely wonderful, patient and encouraging.
When she first began, she was afraid to put her head underwater. Thanks to Jackie’s guidance and positive approach, she has now completely overcome that fear and can do it with confidence, excitement and loves wearing her goggles.

2025年12月2日
自発的なレビュー
Water Babies - Surrey North & South ロゴ

Water Babies - Surrey North & South からの回答

Thank you so much for your wonderful review! We’re thrilled to hear how far your little girl has come. Jackie will be delighted with your kind words; we are all so proud of her progress. Well done to you and your little one, you should be very proud of the progress you have made together.

We look forward to seeing you in the pool next time.

Water Babies

5つ星のうち1の評価

Our lessons are cancelled with…

Our lessons are cancelled with waterbabies every other lesson. Teacher is amazing and deserves 5stars. But the unreliability of the swim lessons is awful.

2025年11月10日
Water Babies - Surrey North & South ロゴ

Water Babies - Surrey North & South からの回答

We’re delighted to hear that you think our lessons are amazing, thank you! We’re truly sorry for the recent cancellations and understand how frustrating this must be.

Jackie will be disappointed to see the one-star review, but we’ll make sure to pass on your very kind words about her teaching.

Unfortunately, the pool issues causing these cancellations are beyond our control. That said, we are doing everything we can to support the venue in improving reliability. We understand how frustrating it is to have your lessons cancelled and that three cancellations in the last eight weeks are higher than they should be. We hope to see an improvement in the coming months.

We’re really grateful that you’ve been swimming with us since 2022, and we very much hope you’ll continue to enjoy your lessons with us.

5つ星のうち5の評価

Fun sessions, great instructor, best time with baby

We love our time in the water with Willow and the lessons are fun. The instructor is very clear and engaging, and there are little progressions each lesson

2025年11月17日
Water Babies - Surrey North & South ロゴ

Water Babies - Surrey North & South からの回答

We're really happy to hear that you and Willow are having a great time in the water with us! We appreciate your kind words about the instructor and the lesson structure.

Water Babies

5つ星のうち5の評価

We love our classes with Jackie…

We love going to our water babies classes on a Friday with Jackie, she is very encouraging and knows how to make the lessons fun for all the children whilst also challenging them all at whichever stage they are at. Tilly has built so much confidence in the water and absolutely loves her time in the pool each week.

2025年10月24日
自発的なレビュー
Water Babies - Surrey North & South ロゴ

Water Babies - Surrey North & South からの回答

We're so happy to hear that you and Tilly love the classes. It's great to know the lessons are fun and build confidence in the water. Jackie will be thrilled to hear how much Tilly loves her lessons and looks forward to more fun and progress in the future.

We appreciate your positive feedback!

Water Babies

5つ星のうち5の評価

Swimming since 4 weeks old

Our son has been swimming since he was 4 weeks old. What seemed like an impossible mission, he is now swimming up to 10m, diving, swims with his head under the water. He can push and glide and is well on his way to getting through his stage 2. This is all thanks to Jackie. She is terrific.

2025年11月2日
自発的なレビュー
Water Babies - Surrey North & South ロゴ

Water Babies - Surrey North & South からの回答

Thank you so much for sharing your wonderful feedback.

We have passed your kind words directly to Jackie. She is incredibly proud of the amazing progress he has made and thrilled to be part of his journey.

We look forward to continuing the fun and his development in the pool!

5つ星のうち5の評価

We love swimming lessons with water babies!

My son has been with water babies since he was 3 months old and now he's turning 3 years old! He's gone from building confidence with being in water to now being able to dive in from sitting, swim a short distance by himself and hold on to a safe place. He knows how to get in and out of the water safely and how to keep himself safe when in the water while I have gained the confidence to support him to grow every step of the way so when we go on holiday we can all enjoy our time without the worry. Our teacher makes lessons fun and personalised as she knows every child and parent in the class. My son talks about her and swimming lessons all week!! We have loved our water babies journey so far!

2025年11月4日
自発的なレビュー
Water Babies - Surrey North & South ロゴ

Water Babies - Surrey North & South からの回答

Thank you for sharing your wonderful Water Babies experience! We are absolutely delighted to hear how much your family has benefited from your swimming lessons. Stories like yours truly capture the heart of what Water Babies is all about, and well done to your little one for all he has achieved! We'll make sure to pass on your kind words to your teacher; hearing that your son talks about her and his lessons all week is the greatest compliment!

We look forward to many more happy splashes with you both.

Water Babies

5つ星のうち5の評価

This is an amazing place for my son

This is an amazing place for my son! They provide exceptional customer service, always attentive and ready to listen to your needs.

2025年10月27日
Water Babies - Surrey North & South ロゴ

Water Babies - Surrey North & South からの回答

We're thrilled to hear that your son is having a great experience! We appreciate your kind words regarding our customer care and support. We look forward to seeing you and your little one in the pool soon.

Water Babies x

5つ星のうち2の評価

Each to their own - Disappointing

Each to their own -

But very disappointing after being with them for 6 months, its either classes being cancelled last minute or the pool or something. 3 different teachers in less than 6 months, with no actual teaching happening, several emails sent explaining our frustration to the company but it almost felt like they would rather say bye to us then actually solve the issue or hear us out.

Our son loves water and looks forward to his class whole week! We have now started new classes with our local leisure centre and absolutely love it. With always an alternative teacher available to teach and no classes being cancelled last minute ( literally 90 mins before the actual class!)

I think if its not working for you and your child isnt really learning anything, you should go with your gut and look for alternatives.

I was hoping things would get better with each new teacher or new class but just kept getting worst!

2025年10月26日
自発的なレビュー
Water Babies - Surrey North & South ロゴ

Water Babies - Surrey North & South からの回答

We appreciate you sharing your experience. We're sorry to hear about the class cancellations and teacher changes. It's disheartening to learn of your frustration with our communication and that your little one's classes didn't meet your expectations. We'll review your feedback to improve our services. We're glad your little one is enjoying his new classes!

Water Babies

5つ星のうち5の評価

I would highly recommend Waterbabies

I would highly recommend Waterbabies. We have been doing lessons with Jackie who has been incredibly dedicated and so patient with our 4 year old boy. He was extremely nervous in the pool to begin and lacked confidence. Jackie has worked so hard with him every week and now he is so much more confident swimming and is even diving under the water which he would have never done before. We are looking forward to continuing our Waterbabies lessons and watching him improve even more! Thank you!

2025年10月10日
自発的なレビュー
Water Babies - Surrey North & South ロゴ

Water Babies - Surrey North & South からの回答

We're happy to hear that your little ons's confidence has grown through our lessons. It's wonderful to know how dedicated our instructor has been in supporting his progress in the pool. We appreciate your kind words and look forward to seeing his continued improvement!

Water Babies

5つ星のうち3の評価

Flexible in rescheduling and professional communication however too many changes and cancellations

The team is very flexible in organising replacement sessions for the ones we missed however sessions are often cancelled because of teachers not available/water too cold and other reasons, replacement swims are offered in locations too far to travel without a car. On top of that our age group in convenient location has been cancelled twice already (we were shifted to other time and/or location) due to low demand, however we had to wait for 3 months to be enrolled - not sure how these two work together...

2025年9月21日
Water Babies - Surrey North & South ロゴ

Water Babies - Surrey North & South からの回答

We appreciate you sharing your experience. We are sorry for the cancellations you experienced in August. While we do everything we can to prevent them, unfortunately, cancellations are sometimes unavoidable. I'm pleased to report there have been no cancellations since August.

Regarding missed sessions, we offer free replacement classes if you cannot attend your own class for any reason. These can be booked at any time and at any venue for your child's level, as long as a space is available. It is always worth checking availability via your parent portal, as spaces can open up at any time.

Water Babies

5つ星のうち5の評価

Waterbabies

Jackie, is a great teacher and even when there are substitutes for when Jackie is off, they are good too. My daughter loves coming every week. Never thought my 1 year old would be able to swim this early. (Is assisted with a noodle) but she has got it really quickly

2025年8月31日
Water Babies - Surrey North & South ロゴ

Water Babies - Surrey North & South からの回答

We are really happy to hear that your daughter loves her swimming lessons and is progressing well. It's great to know that she is having such a positive experience with our instructors; they will be thrilled to hear it. We appreciate your feedback!

Water Babies

5つ星のうち5の評価

Wonderful

The patience of the swim instructor (Jackie) with my toddler is very encouraging and she is always looking forward to her swim lessons.

2025年8月10日
Water Babies - Surrey North & South ロゴ

Water Babies - Surrey North & South からの回答

Thank you so much for your lovely review. Jackie will be thrilled and looks forward to seeing your little one next time.

5つ星のうち5の評価

The teacher Suzie was brilliant

The teacher Suzie was brilliant. She was attentive and focused and always aware if any babies were unhappy and was able to support parents and encourage increased enjoyment

2025年7月28日
Water Babies - Surrey North & South ロゴ

Water Babies - Surrey North & South からの回答

Thank you for your wonderful five-star review!

We’re delighted to hear how much you appreciated your teacher's attentive and supportive approach. It’s lovely to know her care made such a positive difference for both parents and little ones.

Thank you again for your kind words. We’re delighted you’ve enjoyed your time with us.

5つ星のうち5の評価

Great teachers!

Kathrin has been an amazing teacher for the last year... Very friendly and engaging with the children and able to lead the lesson so that all the children get to improve and have a good time.

2025年7月17日
Water Babies - Surrey North & South ロゴ

Water Babies - Surrey North & South からの回答

Thank you for your lovely five-star review!

We’re so pleased to hear how much you’ve enjoyed your lessons with Kathrin over the past year. She’s a fantastic teacher, and it’s wonderful to know her friendly, engaging approach has helped the children both improve and have fun, which is exactly what we aim for in every session.

Thank you again for your kind words and for being part of the Water Babies journey.

5つ星のうち5の評価

I started taking my son from when he…

I started taking my son from when he was 12 weeks old . I felt very welcomed and trusted the instructor immediately. Very happy bubily instructor. My husband now takes our son and not only is this a great bonding session, but my husband looks forward to the sessions. Our little one is always excited as soon as he gets into the water. Would 1000% recommend to do this.

2025年7月17日
Water Babies - Surrey North & South ロゴ

Water Babies - Surrey North & South からの回答

Thank you so much for your wonderful review and kind words! We're delighted to hear that you've felt welcomed and confident with us from the very beginning of your swimming journey.

It's lovely to know the sessions have become such a special bonding time for your husband and son, and that your little one is so excited to get into the water each week! Creating joyful, confidence-building experiences like this is exactly what we're all about.

Thank you for the glowing recommendation; it means a lot to us.

5つ星のうち5の評価

Jackie is the BEST!

What can I say about our classes with WB and especially Jackie, as she is the BEST! I have been coming to WB for some time now for both my girls- older one is 10 and younger will be 4.

Sadly we had to say goodbye to Jackie and our lovely class as my little one starts school in September. We always had so much fun and very much looked forward to our Fridays. Although we had some difficulties fitting the time to make sure we have our classes with Jackie we carried on coming to our sessions. She has been an amazing instructor, calm, and very patient. She encouraged both my girls to try hard and have fun at the same time.

Jackie has been a big part of the swimming journey for my both girls and I am so so grateful for this.

I hope you are lucky to have your class with Jackie, if you choose Waterbabies.

2025年7月11日
自発的なレビュー
Water Babies - Surrey North & South ロゴ

Water Babies - Surrey North & South からの回答

Thank you so much for your lovely five-star review and kind words about Jackie. We’re thrilled to hear how much your daughters have enjoyed their journey with Water Babies.

We know how special those Friday sessions have been, and we’re so pleased you persevered to keep them going. It’s always bittersweet when little ones move on, but we’re honoured to have been part of their early swimming memories.

As your youngest starts school, we hope to welcome your family back in the future as we’ll soon be offering lessons for children aged 5 and over!

5つ星のうち5の評価

Great classes

My daughter learned how to swim very fast and enjoyed all her classes with teacher Jackie .

2025年7月14日
Water Babies - Surrey North & South ロゴ

Water Babies - Surrey North & South からの回答

Thank you for your review. We really appreciate it and are very proud of the progress your little one has made.

Water Babies

5つ星のうち5の評価

My child loves his classes and his…

My child loves his classes and his teacher is really good with the toddlers. There are lots of different activities and learning aids.

2025年6月23日
Water Babies - Surrey North & South ロゴ

Water Babies - Surrey North & South からの回答

We're happy to hear that your child loves the classes! It's great to see your son doing so well in his classes. Taylor is thrilled to hear your feedback. Thank you for taking the time to write this review.

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