Wax London ロゎ
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Wax London レビュヌ 

127
•
TrustScore 5段階評䟡の4

4.2

衣料品店
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レビュアヌのコメントを芋おみたしょう

5぀星のうち2の評䟡

Ordered a suit and wasn’t until almost a week later I was told the trousers were out of stock even though it let me order. They told me this after I emailed them on an update on delivery. Thought th... もっず芋る

5぀星のうち2の評䟡

Paying 40€ for return from Europe (Germany) feels like a scam! I*ve never experienced such kind of service before. Fun fact returning it from US to UK seems even cheaper. Should have think twice b... もっず芋る

5぀星のうち5の評䟡

Amazing service. Royal Mail seem to have lost one out of two packages I was expecting. Customer Service team at Wax have replaced lost T shirt quickly and with no fuss at all. Love Wax products and ca... もっず芋る

5぀星のうち5の評䟡

Very attentive customer service and very quick response to a request to cancel an incorrectly input order. it gives me a great deal of confidence in this company.

䌁業情報

  1. 衣料品店

圓該䌁業による蚘述

Wax London is a contemporary menswear label creating considered and functional men's clothing. Wax London menswear aims to celebrate the diversity ubiquitous in British culture.

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4.2

ほが満足

TrustScore 5段階評䟡の4

127件のレビュヌ

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4.2

すべおのレビュヌ

(127)

過去12か月のレビュヌ数: 47件

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5぀星のうち5の評䟡

Customer Service and Quality!

Loved the customer service! It was so easy to deal with and fast in response as well. I was worried about my order issues I had since I'm located outside of the UK, but the customer service and support I received was super helpful! The coat quality is superb by the way!!

2024幎2月4日
自発的なレビュヌ
Wax London ロゎ

Wax London からの回答

Hi Sori,

Thank you for taking the time to share your feedback. We're glad we were able to be of assistance.

Please let us know if there's anything else we can help with.

Best wishes,
Wax London

5぀星のうち5の評䟡

Top quality customer service 
 and clothes

I loved the clothes - excellent quality. Sadly my son didn’t, so I had to return them. Customer service was absolutely excellent - much better than I expected or have received from bigger brands.

2024幎1月5日
自発的なレビュヌ
Wax London ロゎ

Wax London からの回答

Hello,

We appreciate you taking the time to give us your feedback regarding the clothing, and we're glad to hear we were able to assist you.

Please let us know if there's anything else we can help with.

Best wishes,
Wax London

5぀星のうち5の評䟡

Excellent customer service

Excellent and fast customer service to resolve issue with Overshirt. No quibble replacement arrived within 24 hours. All of which made up for the initial disappointment. Thanks

2024幎1月19日
自発的なレビュヌ
Wax London ロゎ

Wax London からの回答

Hello,

Thank you for taking the time to give us your feedback! We're so glad we were able to help you resolve the issue with your order.

Please let us know if we can be of any further assistance.

Best wishes,
Wax London

5぀星のうち5の評䟡

Really good clothes

Really good clothes. Nice quality, great fit. Great smart casual style

2024幎1月4日
自発的なレビュヌ
Wax London ロゎ

Wax London からの回答

Hi John,

Thank you for taking the time to give us your feedback. We're so glad to hear you're happy with the quality of the items.

Please let us know if we can be of any further assistance.

Best wishes,
Wax London

5぀星のうち5の評䟡

Excellent quality overshirt

Excellent quality overshirt, lovely colour and fit. Sent extremely quickly just before Christmas. Had some questions and the customer care team got back to me instantly. I will definitely shop at Wax again.

2023幎12月27日
自発的なレビュヌ
Wax London ロゎ

Wax London からの回答

Hello,

Thank you for your kind feedback. We're so happy to hear you like the Overshirt, and we're glad to be of assistance.

Best wishes,
Wax London

5぀星のうち5の評䟡

Quick and easy returns/exchange process

Bought two overshirts on sale that were too small. I contacted their customer service team who wrote back immediately with a return shipping label from US to London and they went on and processed the exchange as soon as I dropped the package off with DHL. All around the holidays!

2023幎12月12日
自発的なレビュヌ
Wax London ロゎ

Wax London からの回答

Hi Claire,

Thank you for taking the time to give us your feedback. We're so glad we were able to assist with your exchange. We hope you're happy with your new order.

Please let us know if we can be of any further assistance.

Best wishes,
Wax London

5぀星のうち5の評䟡

The customer service team were


The customer service team were responsive and so helpful in spite of a Royal Mail issue!

2023幎12月7日
自発的なレビュヌ
Wax London ロゎ

Wax London からの回答

Hi Andrea,

Thank you for taking the time to give us your feedback, and we're so glad we were able to resolve the delivery issue for you.

Please let us know if we can be of any further assistance.

Best wishes,
Wax London

5぀星のうち5の評䟡

Customer Care very helpful!

I plan to buy a jacket for my son for a Christmas present. I had a few questions regarding the sizes. I contacted the Customer Care and they were very prompt and friendly with their replies. And this information is helpful in making the purchase decision.

2023幎11月30日
自発的なレビュヌ
Wax London ロゎ

Wax London からの回答

Hi Leslie,

Thank you for taking the time to give us your feedback, and we're glad to be of assistance.

Please do let us know if there is anything further we can help with at all.

Best wishes,
Wax London

5぀星のうち1の評䟡

25 euros to return just one item

I had to return one of the items. The return price is incredibly high : 25 euros from France to the UK for just one item. How can you charge 10 euros to ship a single item when you sell it, and more than twice as much for a return ? I'll never buy anything from Wax ever again.

2023幎11月16日
自発的なレビュヌ
Wax London ロゎ

Wax London からの回答

Hi Timothy,

We appreciate your feedback, and we always value hearing from our customers.

We're currently in the process of reviewing our returns process, however we have reached out to you directly via email to discuss the matter further, and we look forward to your response.

Best wishes,
Wax London

5぀星のうち5の評䟡

A Seamless Shopping Experience with Exceptional Quality and Style!

I recently made a purchase from waxlondon.com, and I couldn't be more delighted with my experience. From the moment I visited their website, I was impressed by the sleek design and user-friendly interface, which made my shopping experience enjoyable.

Wax London delivers top-notch clothing! The quality and style are unmatched. I recently bought a t-shirt and pants, and I'm thrilled. The fit is perfect, and the materials are top-grade. Plus, their sustainable practices are a huge plus. Quick shipping and hassle-free experience. Highly recommend!

2023幎9月21日
自発的なレビュヌ
5぀星のうち4の評䟡

Returns & Refund worked

I was sent the wrong colour and size overshirt. Pity but this happens. However I thought the customer service was excellent. Quick on email replies and I got refunded everything. Overall it took about 3 weeks or so but was reassured by email. I don’t live in the UK so dealing with euro. All good and thumbs up for excellent customer service

2023幎9月11日
自発的なレビュヌ
5぀星のうち1の評䟡

Very poor in terms of customer service

Very poor in terms of customer service. Item has been returned for 2 weeks and still no definitive date of exchange item delivery provided. Email query responses have been poor with no real detail or name of company contact.

2023幎7月27日
自発的なレビュヌ
Wax London ロゎ

Wax London からの回答

Hi,

Thank you for your review.

We are very sorry to hear that your experience with us was not positive. We work as fast as possible to ensure all orders, exchanges, refunds and communication are performed efficiently and with transparency. If there is anything we can do to help resolve this situation please contact us at customercare@waxlondon.com and we would be more than happy to assist.

Our apologies again for any inconvenience caused,

Wax London

5぀星のうち5の評䟡

Top quality menswear

I’ve bought loads from Wax and I’m always really happy with my purchases. The clothes are of a premium quality, the website is really easy to use and they’ve all lasted really well. Worth every penny, will keep coming back!

2023幎5月22日
自発的なレビュヌ
5぀星のうち1の評䟡

VERY bad experience

I had a VERY bad experience with Wax, and they ripped me off. I ordered a coat for which I wanted to change the size. They apparently could not give me the proper return label and told me to pay it myself and that I would get a FULL REFUND. Unfortunately that was just a lie and I did not get the money back.
Apart from that the customer service was very poor, mistakes upon mistakes and very careless behaviour. Never again! 👎

2023幎3月7日
自発的なレビュヌ

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