Wearfolk レビュー 37

I ordered a leather jacket on 11/27. The jacket still has not arrived as of January 20. The last tracking info is on 12/22.
Keep getting emails asking if the item has arrived but they don't do anything to resolve the issue.
I have requested a refund multiple times and they tell me my request doesn't meet their policy for a refund.
Company address is misleading as it gives a US address but company is out of China.
I have filed a dispute with my credit card, BBB and Attorney Generals for both states involved.

I ordered a jacket from this store based on the product photos shown on their website. While the item I received was similar in type, the quality and overall appearance were noticeably different from what was advertised. In particular, the fur trim looked very artificial compared to the photos, which significantly affected the look and perceived value of the jacket.
When I contacted customer service to request a refund, I was repeatedly offered store credit instead of a refund. A cash refund was only possible if I returned the item internationally at my own expense, with shipping costs so high that it would consume most or all of the refund. This was not clearly communicated before purchase.
The communication process was long and frustrating, with ongoing pressure to accept store credit rather than a straightforward refund. After opening a PayPal dispute, my claim was denied based on policy technicalities.
After reading other Trustpilot and BBB reviews, I now see multiple customers describing very similar experiences involving product quality concerns, difficulty obtaining refunds, and pressure to accept store credit.
In over 40 years of shopping and working in customer service myself, this has been one of the poorest customer service experiences I’ve encountered. I’m sharing this experience so other customers can make an informed decision before purchasing.

Got my jacket today, it looks fine, is a gift for my wife.

Do not use Wearfolk. They do not refund returns if you order a size that doesn’t fit.

Actually a minus star by 5. It cracks me up how many of us had emails from Henrique! I had a whole bunch. Never received my coats. I contacted my bank credit card that I used and got my money refunded in like 2 days. Maybe he just should have named his scam business "Henrique"! All of my correspondence disappeared after I reported him.

I should have read these reviews before I ordered from Wearfolk. The coat we received was nothing like the picture or what was described. We also got emails from a guy named Henrique about the late delivery. When I clicked send button onthe contact form to info@wearfolk it shows nothing was sent. Looks like I’m out $130. Total bullshit SCAM.

I would give zero stars if that was an option. The item was ordered on December 25 and just came today. I had to put it out in my garage to air out because it was giving off noxious fumes- worse than new tire smell. This is hands down the worst online purchase I have ever made. It’s a complete misrepresentation. I would recommend you steer clear of this website if you don’t want to waste your money and time.

I ordered a coat from this site. The coat that was shown online was really nice and it was a Christmas gift for my daughter. After about 3 weeks the coat finally arrived, but wasn't what was shown online. I've contacted the company dozens of times and keep being sent the same generic automated messages with absolutely no help from the merchant. DON'T ORDER FROM THEM, THEY ARE A SCAM. You won't receive what you ordered and won't be able to talk to anyone. I've been trying to return this coat for 2 weeks but they won't give me any return instructions. Please save yourself the trouble and just don't order from wear folk

I would give them no stars if it were an option. I ordered a Vietnam style field jacket. I received a OD green shirt I immediately sent an e-mail requesting instructions for a return and refund. After numerous e-mail I was offered 10 and 50 percent store credit. Why would I even consider a store credit when they screwed up my first order. To date no idea how to do a return and no refund. Do not buy from this company. They do not deliver on time, correctly nor refund your money when they are at fault.

My husband brought a coat from this company he is a 3xl in a grey and what came was a small in colour black , so he doubled checked that he sent the correct colour and size and he did so he contacted them to inform them they sent the wrong size and colour , so. The lady said if he paid the delivery of £57 they would send a jacket in the colour and size he originally ordered he then said to them don’t be f…ing ridiculous you made the mistake not me so why would I pay ANOTHER delivery of £57 after arguing that doesn’t make sense to pay again when the mistake was all there’s no , they then sent an email saying they would be sending the correct order without him having to pay another delivery payment that was 3 weeks ago now and I’m still waiting on the correct jacket so save your money Bec this company doesn’t care about the customer but just ripping people off

Do not order from Wearfok. They do not stand by their "easy returns" policy and their products are of poor quality.

No need to give the full details because the prior reviews say it all. I had the same experiences. Late arrival, cheap product, several emails offering credits rather than refund. I have no idea where to return this junk and they have stopped answering my emails. I will have to go through my credit card company to try to get my money back. Bottom line, STAY AWAY FROM THIS SCAM COMPANY!

After purchasing an item, and not realizing according to their description that the item can take almost a month to be received. I reached out to their customer service via email as stated in their website and the return instructions and it was like waiting for a late bus that never comes by the time they responded and finally gave me some type of information about the return again a return that has never been opened. They stated to me that they cannot process a return according to it adjust being received late. I would recommend not to purchase from this site as they will not honor returns at this point in time even if it is under 30 days as they stay on their site also, there is nothing on their return policy that states that they cannot take a return due to the fact of it, not getting there on time

I ordered a plush expensive bath robe from Wearfolk. The robe came late and was a joke. It was very flimsy and I thought it was a T-shirt when first delivered. I read many reviews for this product and they were fake, because no one would be happy paying $80 for a ten dollar robe. They don't answer the phone and they don't refund money. Absolute scam company. PERIOD

ITS A SCAM!!!!

They charge $97 and delivered a torn up, extremely poor quality jacket worse than anything I've ever purchased from the Dollar Store. I asked repeatedly for a refund but instead receive an email every couple of days trying to convince me to take "store credit" for clothes literally so garbage I cant even donate them to Goodwill.

I purchased a hoodie as a Christmas gift on 12/16/2025 costing $97. It arrived on 1/2/2025 after someone named Henrique sent me no fewer than half a dozen emails apologizing for the product delivery being delayed - which was really weird since I never contacted Wearfolk after my purchase. I think they were just trying to stall purchasers until the charge cleared their credit card.

What arrived on 1/2/2025 had a 2 inch tear near the zipper, had lose strings hanging in multiple places, no tag, no care instructions, and the quality of the material was so poor you could literally see through the holes in the sherpa fleece.

I immediately contacted Henrique saying the hoodie was damaged and asked how I could return it for a refund.

I called but no one answered.

I looked up the company address ( 20600 NW 47th Ave, Miami Gardens, FL 33055) which turned out to be the location of a warehouse called Global Warehouse Solutions. It had nothing to do with Wearfolk.

I checked the return address on my package. The sender was:
Elowen
2137 E Steel St
Colton, CA

I googled Elowen and checked the California Secretary of State site for Elowen. Nothing came up. I googled the address and it turned out to be the address for Trojan Storage - a self storage facility.

TOTAL SCAM.

Follow up: Its been roughly 6 days of back and forth with Henrique over email and they have yet to tell me what the process is for returning the jacket for a refund. Today I got a really long email making the case AGAIN for the 4th time why I should take "store credit" rather than return the jacket for a refund. THEY STILL WILL NOT TELL ME HOW TO RETURN IT.