We Buy Any Car® USA - Columbia, MD レビュー 

We Buy Any Car® USA - Columbia, MD からの回答

2023年8月23日

Hi Rick, thank you for taking the time to leave us a review! It's great news to hear. that you had a quick and efficient experience with us. If you ever need anything in the future, please don't hesitate to reach out.

Kind regards,
The Customer Experience Team at webuyanycar.com

We Buy Any Car® USA - Columbia, MD からの回答

2023年7月19日 に更新

Hi Nathan,

Thanks for taking the time to leave feedback about your experience. We’re sorry we couldn’t meet your expectations on price.

We want every customer to feel good about their appointment with We Buy Any Car. Our top priority is customer service and if we didn’t provide a 5-star experience we want to try and make that right.

Our leadership team launched a full investigation into your appointment. Area manager, Matthew has been trying by phone and email to get in contact with you so we could listen to your feedback. Unfortunately, we’ve been unsuccessful at contacting you after numerous attempts over the past couple weeks.

It’s our understanding that the vehicle was rough and during the appointment both parties agreed the vehicle was an end-of-life unit. Like any reputable buyer we have to price a vehicle based on its condition. During the physical appraisal of your 2009 Honda Accord with 158,000 miles, our Branch Manager observed blue smoke from the undercarriage, upper engine noise, a rough idle and fluid leaks. All of which pointed to the fact the engine was about to expire.

We do try to educate customers that they can often fetch a few hundred dollars more if they took it directly to a junk yard / recycling center. They can strip the vehicle for parts, whereas webuyanycar.com does not specialize in this practice. Often a vehicle like this we’ll take to a recycling center ourselves, and our overhead costs for transport etc. mean we can only offer a couple hundred dollars for these types of vehicles. We understand some of our customers feel more comfortable using our service and we’re happy to buy these vehicles and offer a service that ensures the title transfer and documentation will all be completed correctly.

We appreciate your business and would love the opportunity to give you the positive service outcome all our customers deserve. Please return Matthew’s calls or email our customer experience team directly at customerfeedback@webuyanycarusa.com.

Kind Regards,
Kevin, on behalf of webuyanycar.com