We Buy Any Car® USA - Eden Prairie, MN レビュー 

We Buy Any Car® USA - Eden Prairie, MN からの回答

2026年3月24日 に更新

---Update---

Hi Ursalla,

Thank you for taking the time to speak with Jeff and our leadership team. We're thrilled we could connect 1-on-1 with you to address your concerns.

Jeff reported a positive and productive conversation. If there is anything else we can do, please don't hesitate to reach out to Jeff directly or email us at customerfeedback@webuyanycarusa.com.

Kind Regards,
Kevin, on behalf of webuyanycar.com

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Hi Ursalla,

Thank you for choosing webuyanycar.com and for sharing your feedback following your visit to our Eden Prairie, MN location. We're sorry to hear that your experience didn't meet your expectations, and we appreciate the opportunity to address your concerns directly.

We want to assure you that our business is built on transparency, integrity, and fairness. With over 100,000 five-star customer reviews across Google and Trustpilot, we have earned the strongest customer service reputation of any car dealer in the United States, and we take any allegation of deceptive practices very seriously because it does not reflect how we do business.

Regarding the difference between the online estimate and the final offer: during the online valuation process, you indicated that the vehicle had issues and were prompted to complete our damage assessment to provide more detail. That step was not completed despite a warning from our website, which meant the online estimate could only reflect the limited information provided. As a result, the valuation was generated as though the Mercury Milan had no physical or mechanical issues to disclose.

During our professional, in-person appraisal, our team identified the following condition issues:

• Front bumper cracked
• Rear bumper cracked
• Driver side front fender rust
• Passenger side front door rust
• Driver side rear quarter panel rust
• Undercarriage rocker panels rusted on both sides
• Passenger side front fender chipped
• Structural damage detected

Our OBD-II diagnostic scan also revealed two active fault codes:

• U0253 — Lost Communication With Accessory Protocol Interface Module (Airbag System)
• P1000 — On-Board Diagnostic Systems Readiness Test Not Complete

Our diagnostic tool also detected that the vehicle's trouble codes had been recently cleared just 37 miles before your appointment. P1000 is a code that appears when the vehicle's onboard diagnostic system has not completed its self-test cycle following a code reset, which is consistent with this finding.

We also want to clarify that our firm offer was several hundred dollars, not $100 as stated in your review. At that price, the transaction would have been at or near break-even for us, reflecting our commitment to making a fair market offer even on vehicles with extensive reconditioning needs. You chose not to proceed with the sale, and we respect that decision entirely.

Regarding the Uber credit: we offer up to $25 toward a ride home as a courtesy to customers who complete a sale. We're sorry if this was not communicated clearly ahead of your appointment, and we will review this with our Eden Prairie team to ensure expectations are set properly going forward.

We invite all customers to join the appraisal process so they can see what we see and understand how a vehicle's condition affects its valuation, and our team should have explained the nature of these problems before you had the opportunity to accept or reject our offer.

We take your feedback very seriously and have logged a formal complaint on your behalf. The Area Manager responsible for our team in Eden Prairie, MN is investigating and will be reaching out to you directly to discuss your experience and find a way to restore your faith in webuyanycar.com. If you'd like to share anything further, please don't hesitate to contact our Customer Experience Team at customerfeedback@webuyanycarusa.com.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

We Buy Any Car® USA - Eden Prairie, MN からの回答

2025年12月17日 に更新

----Update----

Hi FO,

Our leadership team has tried reaching out to you over the past few weeks without success. We've left voicemails and sent a couple emails but have not been able to reach you. Unfortunately, we have exhausted all options at our disposal.

We remain committed to addressing your concerns and kindly ask that you return our missed calls or email our customer experience team at customerfeedback@webuyanycarusa.com. We hope to hear from you soon.

Kind Regards,
Kevin, on behalf of webuyanycar.com

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Hi FO,

Thank you for taking the time to share your feedback. I'm glad to hear that you had a positive customer experience with the representative who assisted you in selling your car. However, I'm sorry to learn that you felt let down by the amount of money offered for your vehicle and felt taken advantage of. This is never our intention and is not the feedback we typically get from our valued customers.

We take your feedback very seriously and have logged a complaint on your behalf. The Area Manager responsible for our team in Eden Prairie is investigating and will be reaching out directly to discuss your experience and find a way to restore your faith in webuyanycar.com.

Our goal is always to provide a fair and transparent valuation based on the actual condition of the vehicle at the time of inspection.

We are currently reviewing all of the appraisal notes and photographs to ensure that our appraisal was conducted to the highest industry standards and to verify that the price paid was fair, in line with market conditions for the year, make, model, mileage, and overall condition of the car.

We invite all our customers to join us during the appraisal process so they can see what we see and understand how we arrived at our offer. If this did not happen, or you had any remaining concerns, we apologize and will make it right.

If you have any further concerns or questions, please do not hesitate to reach out to our Customer Experience Team at customerfeedback@webuyanycarusa.com.

We value your business and hope to have the opportunity to make things right.

Warmest regards,

Jeremy, on behalf of webuyanycar.com