Andy kept us informed about the process and progress. He also made sure we had all the necessary documentation. Would have done this sooner if we knew it was this fast of a process.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Elle in Lancaster was absolutely wonderful! She was so thorough and did her best to get me a good price for our car. She checked out car thoroughly and communicated that to me. All the paperwork... もっと見る
企業が回答しました
Reasonably good experiance. The rep at Lancaster was outstanding. I was a bit disappointed that the original value estimate was $2,900 more then at final value we settled. I don't think there is anoth... もっと見る
Staff was courteous and genuinely interested in buying my car. There was room in our conversation for negotiating a fair price we could both see as a win-win. There was no pressure to sell, only willi... もっと見る
企業情報
We Buy Any Car® USA - Lancaster, PA について
当該企業による記述
We Buy Any Car: The Fast, Safe, and Fair Way to Sell Your Car
We Buy Any Car removes the stress of private sales and dealer trade-ins. We’ve spent years refining a process that is transparent, hassle-free, and focused on immediate payment.
How It Works in 3 Steps:
- Online Valuation: Find out what your vehicle is worth in seconds.
- Book an Appointment: Pick a date and time that works for you.
- Get Paid: Choose corporate check, ACH, wire transfer, or instant payment via Zelle.
Why Choose We Buy Any Car?
We aren't a dealership—buying cars is all we do. That means no upselling or "fuzzy trade-in math." Whether you have a car, truck, van, or SUV, our expertise ensures a smooth transaction.
- Proven Trust: Join almost 500,000 customers who have sold to us.
- Speed: Most vehicles are purchased in about 1 hour.
- Convenience: Visit one of our 124 local branches or use our mobile buying service.
Get In. Get Out. Get Paid.® - Schedule your no-obligation appointment today!
We Buy Any Car Reviews
当該企業による記述
- Free Online Valuation
- Get an instant free online valuation for your car by visiting our website.
- Hassle-Free Experience
- Selling your car shouldn't be stressful which is why we make it easy to sell your vehicle without the aggravation and anxiety of trading in or selling privately.
- Fast, Secure Payment
- We offer fast payment on the spot. In as little as 30 minutes, you’ll have a check in hand that you can cash right away, same day.
We Buy Any Car Guaranteed
Sell Your Car Fast, Safe, Fair in Under 1 Hour
Selling your car? We Buy Any Car guarantees to buy it fast, safe and fair without the hassle of trading in or selling privately.
連絡先
1466 Manheim Pike, 17601, Lancaster, PA, 米国
- (717) 208-4477
4.8
優良
526件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Wonderful service.
Ellie was super nice. She was prompt even though it was raining like crazy she did everything that needed to be done. She made sure I was satisfied with my offer. The whole process was super easy all the way to the end.
2025年6月17日
We were led to believe…
We were led to believe (talking to branch manager by phone and in person) that the value on the online estimator would be in the ballpark of what they offered . this was not even close. Offer was less than half. We feel this was misleading in our case.
2025年6月1日
We Buy Any Car® USA - Lancaster, PA からの回答
---Update---
Hello,
We have tried reaching out to you directly several times over the past few weeks without any success. We have made calls and sent emails but can't seem to speak with you about your experience.
We remain committed to you but have exhausted all options at our disposal. We kindly ask that you return our calls or email our customer experience team directly at customerfeedback@webuyanycarusa.com.
Kind Regards,
Kevin, on behalf of webuyanycar.com
---------------
Hello PA,
Thank you for taking the time to leave a review about your experience, we’re sorry to hear you felt misled. Please know this is not our intention and our leadership team are eager to investigate and address your concerns.
We record all calls for quality and training purposes, and we will happily pull the recordings to ensure we set the proper expectations, anything less than complete transparency is not typical of a standard webuyanycar.com appointment. Our Branch Manager should have informed you that our online valuation is not a firm offer, and like any other reputable buyer, we need to perform a physical appraisal to confirm the vehicle’s reported condition.
We take detailed notes, photos and videos of every vehicle we inspect. I see in the notes that during your appointment, when we ran the vehicle’s VIN number, it decoded as a different trim level than what was reported online. This unfortunately negatively impacted our starting valuation.
Additionally, our branch manager noted the check engine light illuminated and the presence of belt/engine noise. When we hooked up an industry standard OBD 2 reader to the vehicle’s onboard computer it returned a couple of codes which we were previously unaware of and had to take into consideration when making our firm offer. I have included them below for complete transparency.
P0430 - Catalyst System Efficiency Below Threshold (Bank 2)
P0456 - Evaporative Emissions System Small Leak Detected
While there was damage reported during the online valuation completed on 05/22/25, the reported damage related to rust, and the reconditioning concerns I noted above were not part of that. Once we discovered these issues, we had to take them into account. Now if you disclosed further information by phone prior to your appointment, we should have set proper expectations. Furthermore, you should have been invited to join our Branch Manager as he or she completed your vehicle’s physical appraisal.
If we dropped the ball and didn’t communicate clearly, we will absolutely do what we can to make that right. I have asked the Area Manager to reach out to you directly by phone so we can listen to your feedback in greater detail, address your concerns, and hopefully provide you with a positive outcome.
Thank you again for letting us know we dropped the ball on delivering our famous 5-star customer service experience. We look forward to connecting with you soon, please be on the lookout for our calls.
Kind Regards,
Kevin, on behalf of webuyanycar.com
They give you little to no money for…
They give you little to no money for your vehicle. I also was not part of the inspection process. He had me
sit inside while he went outside to inspect the car. No questions were asked or anything.
2025年5月3日
We Buy Any Car® USA - Lancaster, PA からの回答
Hi Kim,
Just circling back around to let you know we remain committed to addressing any further concerns should you want to continue the conversation.
Our leadership team tried giving you a couple calls after the email you sent but we have not received a call back and have exhausted our efforts. As our customer we are always here to discuss your experience and invite you to give us a call or email our customer experience team directly at customerfeedback@webuyanycarusa.com.
Kind Regards,
Kevin, on behalf of webuyanycar.com
----------
Hi Kim,
Thank you for taking the time to review your recent experience at our Lancaster PA branch. We are sorry to hear that we did not live up to our 5-Star expectations.
Being asked to stay inside during the inspection goes against company policy. This is something we would like to connect with you further to investigate, and hopefully restore your faith in webuyanycar.com
During your initial online valuation, no damage to your 2006 Ford Expedition was reported. During our inspection, we did notice some significant rust damage along the undercarriage of the vehicle. Unfortunately, rust can cause structural damage and be the source of costly repairs. This is the reason that your final offer was lower than the initial online valuation you had conducted.
We pride ourselves on customer service and appreciate the opportunity to hear more about your experience with us. If there is anything else we can assist with, please reach out to customerfeedback@webuyanycarusa.com
Regards,
Mike, on behalf of webuyanycar.com
Quick and efficient
Webuyanycar gave us a fair price and service was quick and efficient. The team member who helped us was knowledgeable and completed all the paperwork accurately and we left with a check in our hand.
2025年4月25日
Satisfied Customer
My experience of selling my 2002 Chevy Tracker to We Buy Any Car was pleasant. Ellie (their Representative) came to my residence. The process from start to finish was about 2 hours. I believe the price was fair, but I expected more. Today, six days after the sale, they picked it up.
2025年4月19日
The company was easy to work with
The company was easy to work with and an appointment was readily available.
2025年4月11日
Working with “We Buy Any Car” again was…great.
Working with “We Buy Any Car” again was a pleasure. Contact online was easy and the response time for an appointment was exceptional. The mobile unit was a great option. Ellie did and exceptional job explaining the process and the offer on my SUV was fair and if I need to sell another car I would definitely use them again.
2025年4月8日
Shawn made my experience great!
Shawn was knowledgeable and very personable and made the whole process very easy. He even put in a request to have the payoff cost of my loan covered, which meant a lot to me. This was the second time I sold a car to him and I’ll likely do it again!
2025年3月30日
Smooth and timely session with best…
Smooth and timely session with best price of all we were provided by other sources.
2025年3月15日
Very easy and fair price...
2025年3月11日
Fast cash
This is my first time selling a car through these company it was no hassle they were fast they came looked at it appraised it gave me the check and they left so if anybody needs fast cash and you got a car to sell give him a call they'll hook you up
2025年2月28日
A positive car selling experience
It was a very friendly, non-intimidating experience. We conversed with Mr. Walsh about many topics during the meeting. Kevin Walsh is a pleasant, professional and competent individual. This led us to believe the amount offered for our vehicle was fair and acceptable.
2025年2月23日
Acceptable process, misleading online value
Actual sale was fine, easy, no glitches. Your online portal where you give a price for the vehicle being sold is not straight forward and can be misleading. There are so many variables that are not asked in the online quote that it gives a misleading high dollar ($) amount. While there may be a few instances that the customer gets that actual amount, I’m sure that the opposite is true most of time. I would recommend providing a dollar range instead of an exact dollar amount. For example, my vehicle was evaluated for a value of $1,070 online. I received $700. I would have felt much better about it if the online evaluation had given a range of say $600 - $1,100. The lower end ended up being acceptable based on additional information provided by the webuyanycar representative.
2025年1月10日
Manheim Pike Lancaster Office
The manager at the Manheim Pike Lancaster office was helpful, quick to respond, and handled all details right away when we were there with our car.
2025年1月5日
Simple and quick process.
Simple and quick process.
It was easy to work with Shawn. As with selling anything, I wish I could have gotten a better price.
2024年12月28日
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