We Buy Any Car® USA - Lawrenceville, GA レビュー 

We Buy Any Car® USA - Lawrenceville, GA からの回答

2026年6月18日 に更新

Update 6/18/2026

Hi Gigi,

Following your review, our Area Manager for the Atlanta team reached out and spent time talking through your appointment and how the offer was reached. Thank you for taking the time to speak with us. We're glad we were able to connect and work toward putting things right.

If that conversation resolved your concerns, we'd be grateful if you'd consider updating your review to reflect where we've landed. And if anything is still outstanding, we're here for you any time at customerfeedback@webuyanycarusa.com.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

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Hi Gigi,

Thank you for taking the time to share your feedback, and we're glad to hear that Anthony was pleasant and professional throughout your appointment. We're sorry that the offer left you feeling it did not reflect fair value, and we want to look into your concerns.

Our website provides an online valuation estimate, generated from the information provided by the customer. The final offer is based on the market value of the vehicle after a professional, in-person appraisal, which establishes its verified condition. During your appointment, our appraiser noted that the "vehicle when shifted to drive or reverse simply does not move," and this was a significant factor in the assessment. The appraisal also identified that the vehicle's mileage could not be confirmed as actual, a "true mileage unknown" condition that must be disclosed to any future buyer and meaningfully affects value.

We invite all customers to join the appraisal process so they can see what we see and understand how a vehicle's condition affects its valuation.

We would genuinely like to understand your experience of this. Did the vehicle drive normally for you, or had you noticed anything similar? Our team are highly trained vehicle appraisers rather than mechanics, and they carry only basic equipment such as a jump pack; they are not equipped to carry out the repairs that would get a non-driving vehicle moving. You have mentioned that the tow company drove the car down the driveway the following day, and without knowing what was involved in that, we are not able to comment on it.

We have logged a formal complaint on your behalf, and the Area Manager responsible for our Atlanta team is investigating and will be reaching out to you directly to discuss your concerns and review the assessment with you.

Our team works to deliver a five-star experience for every customer, and we'd appreciate the opportunity to make this right. If we can help in the meantime, please reach out to our Customer Experience Team at customerfeedback@webuyanycarusa.com.

Warmest regards,

Jeremy, on behalf of webuyanycar.com