We Buy Any Car® USA - Maple Grove, MN レビュー 

We Buy Any Car® USA - Maple Grove, MN からの回答

2025年5月22日 に更新

---Update----

Hi Lindsey,

Our leadership team has exchanged an email or two with you, but are still eager to get you on the phone. We understand there is some phone tag occurring but we remain committed to speaking with you and addressing your concerns.

Please give us a call or email our leadership team so we can continue to work towards a positive outcome for you.

Kind Regards,
Kevin, on behalf of webuyanycar.com

-------------

Hi Lindsey

Thank you for taking the time to review your experience at our Maple Grove location. We are sorry to hear that we did not live up to your expectations, and would like to connect 1-on-1 to see how we could have done better. A member of our leadership team has been alerted to your review and will be reaching out shortly.

Like any reputable car buyer, we conduct an in-person inspection of the vehicle prior to making a final offer. We operate with full transparency, so you should have been invited to join in this process. During your initial online valuation on 4/23/2025, only a minor dent and scratch were declared. Our in-person inspection unfortunately, found some more serious issues listed below.

Our test drive revealed a slipping transmission. The ABS lights, check engine light, and traction control light were also illuminated. These issues, unfortunately had a negative impact on the final valuation of your vehicle, and were the cause for such a discrepancy between your initial valuation and final offer.

We aim to provide every customer with a 5-Star experience and would like to make things right. Our local Area Manager will be reaching out shortly to connect with you personally and learn more about your experience. Thank you for taking the time to review your recent appointment, and we look forward to connecting soon.

Regards,
Mike, on behalf of webuyanycar.com

We Buy Any Car® USA - Maple Grove, MN からの回答

2025年5月22日 に更新

----Update----

Thank you for taking the time to speak with our leadership team. We're thrilled could connect 1-on-1. If there is anything else, please feel free to email out customer experience team at customerfeedback@webuyanycarusa.com.

Kind Regards,
Kevin, on behalf of webuyanycar.com

---------------------


Hi Phillip and thanks for choosing webuyanycar.com to sell your 2000 Honda Accord. Thanks also for taking the time to rate your customer service experience with our team in Maple Grove. You should expect a five-star customer service experience when you choose to do business with us and we're sorry to hear your in-branch experience fell short.

Reviewing the appraisal notes, I see that the vehicle was leaking gas, and we absolutely see this as a safety concern not only for our employees, but also transportation partners who transport vehicles on public highways.

In addition to leaking gas, the Honda had extensive rusting both on the body and undercarriage which was unfortunately not disclosed in the online valuation estimate.

Like installing a new hot water cylinder in your home, replacing worn out parts does not increase the value of a used vehicle, although they can maintain the vehicle's value taking into account the age, mileage, and overall condition. Ultimately, a 25-year-old Accord with 188,000 miles in poor condition has little remaining value and fixing the gas tank would exceed the resale value of the vehicle with all the rust and those miles.

We're pleased that we were able to get you a price you were happy to accept but understand you changed your mind about selling and will be happy to reach out to you today to discuss options. Given the overall condition and safety concerns, you are looking at an end-of-life car.

Please expect a call from the Area Manager who is responsible for our Maple Grove location. We look forward to addressing your concerns and hopefully reassuring you that you made the right choice to sell to us.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

We Buy Any Car® USA - Maple Grove, MN からの回答

2025年3月15日 に更新

Update 3/15/2025 - Thanks for the additional information Timothy. We have located you in our system under a different name. I opened a complaint on your behalf and I have senior leadership reaching out to you to address your concerns. Thanks for giving us the chance to restore your faith in us!

—————————-

Hi Timothy,

This could not be further from the truth. Like any buyer, we do complete a professional appraisal of the vehicle which includes physical and mechanical checks, a short test drive, and some diagnostic tests. Minor things such as small dents and scrapes are usually forgiven as normal wear and tear but if there are bigger issues such as more severe damage or mechanical faults, we will adjust our offer to reflect the true market value as any buyer would. So long as you tell us about any issues when completing the online valuation, there should be no surprises at the branch.

We do business by appointment and document all appraisals with detailed notes, photographs, and diagnostic reports to ensure every vehicle appraisal is completed with fairness and integrity. I was unable to find an appraisal for you in our system, so I'm concerned that you may be drawing conclusions that are not based on a customer service experience with our team in your local community. If you have had an appraisal and our team has treated you badly, we will make it right immediately and take robust action.

I reached out to you via Trustpilot to clarify whether you have visited one of our locations and look forward to hearing back from you so we can address your concerns with all the facts about your specific vehicle, assuming you have had it appraised by one of our professional buyers.

We look forward to hearing from you and reaffirming why we are the number one rated auto dealer in the country for customer satisfaction.

Warmest regards,

Jeremy, on behalf of webuyanycar.com