We Buy Any Car® USA - Mentor, OH レビュー 410

We Buy Any Car® USA - Mentor, OH からの回答

2026年5月4日 に更新

Update 5/4/2026

Hi Rosa,

Thank you again for taking the time to share your feedback. We've looked into the conversation with our team beforehand, the appraisal process, and the buyer interaction during your appointment, and we've done everything humanly possible to try and give you a positive customer service outcome. We're sorry the experience still fell short of what you were hoping for.

If there's anything more we can do, please don't hesitate to reach senior leadership at our corporate offices directly by emailing customerfeedback@webuyanycarusa.com.

Thanks again for choosing to sell your car to webuyanycar.com. We hope to have the chance to earn your future business.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

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Hi Rosa,

Thank you for choosing webuyanycar.com and for taking the time to rate the customer service provided by our mobile buyer when he visited your home to appraise your 2020 Buick Encore. We're sorry to hear that your experience did not meet expectations, and we appreciate the opportunity to address your concerns.

We want to address the concerns about our buyer's conduct head-on. Our team is expected to remain professional and respectful at all times. You should never have walked away feeling taken advantage of or that your concerns were dismissed. We take this seriously and will review how the conversation was handled.

We also want to be clear that we do not inflate our online estimates to attract business with the intention of adjusting down at the appointment. Our goal is for the final offer to be as close to the online estimate as possible, and any adjustment is driven by what we find during the in-person appraisal.

Our online estimate is based on the information provided by the customer during the valuation process. In this case, no defects were declared online. During our professional, in-person appraisal, our team identified a dent on the driver side rear door, and our OBD-II diagnostic scan returned fault code U0101 — Lost Communication with TCM (Transmission Control Module). A check engine light on its own does not affect a vehicle's value — what matters is the underlying code, and U0101 is a communication fault between the engine computer and the transmission that we, as a dealer, cannot resell a vehicle with without first diagnosing and repairing. That is what drove the adjustment, not simply the fact that the light was on.

Our team will review the appraisal notes, photographs, and diagnostic scan information to ensure the inspection was conducted correctly and that the findings were communicated to you appropriately.

We take your feedback very seriously and have logged a formal complaint on your behalf. The Area Manager responsible for our team in your area is investigating and will be reaching out to you directly to discuss your experience and find a way to restore your faith in webuyanycar.com. If you'd like to share anything further, please don't hesitate to contact our Customer Experience Team at customerfeedback@webuyanycarusa.com.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

We Buy Any Car® USA - Mentor, OH からの回答

2026年4月11日

Hi Kurt,

Upfront, honest, and explained every step — that's the standard. Happy to hear the transaction was fast and effortless.

Thanks again,

Jeremy, on behalf of webuyanycar.com