We Buy Any Car® USA - Wilmington, DE レビュー 746

We Buy Any Car® USA - Wilmington, DE からの回答

2日前

Hi Mike,

Thank you for taking the time to share your feedback, and we're sorry that the difference between your online valuation and our final offer was disappointing.

Our website provides a valuation estimate, not an offer. It is generated entirely from the information provided by the customer, and it reflects neither a vehicle's recorded history nor its verified condition. Our final offer is based on the market value of the vehicle after a professional, in-person appraisal.

That appraisal, along with the vehicle's history, identified factors that were not reflected in the online estimate. Your vehicle's Experian AutoCheck history discloses a documented accident report, and our professional appraisal identified multiple condition items not reflected online, including:

- Worn front brake discs and pads
- Damage to multiple alloy wheels
- Oxidation to the roof panel

We invite all customers to join the appraisal process so they can see what we see and understand how a vehicle's condition affects its valuation.

We take your feedback very seriously and have logged a formal complaint on your behalf. The Area Manager responsible for the team in Wilmington is investigating and will be reaching out to you directly to discuss your experience and find a way to restore your faith in webuyanycar.com.

Our team works to deliver a five-star experience for every customer, and we'd welcome the opportunity to do the same for you.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

We Buy Any Car® USA - Wilmington, DE からの回答

2026年4月8日

Hi Doris,

The fact that you've already recommended Xavier and webuyanycar.com to your neighbor says it all. Thank you for giving us a chance even when you were skeptical — we're glad Xavier earned your trust.

All the best,

Jeremy, on behalf of webuyanycar.com

We Buy Any Car® USA - Wilmington, DE からの回答

2026年4月23日 に更新

---Update---

Hi Raif,

Just looping back around to thank you for speaking with our leadership team. We're sorry we couldn't deliver the positive outcome we're known for.

If there is anything more you would like to discuss, please don't hesitate to email us at customerfeedback@webuyanycarusa.com.

Kind Regards,
Kevin, on behalf of webuyanycar.com

---------------

Hi Ralf,

Thank you for choosing webuyanycar.com and for sharing your feedback following your visit to our Wilmington, DE location. We sincerely apologize that our team did not give you their full attention during the closing process. Every customer deserves our complete focus, and we are addressing this directly with our Wilmington team.

We also want to address your concern about the offer. Our online estimate is based on the information provided by the customer. In this case, the only issue disclosed online was a damaged driver side front door handle. However, during our professional, in-person appraisal, our team identified a wide range of issues that were not reflected in the online estimate and that required an adjustment to ensure the final offer accurately reflected the vehicle's true condition:

• Hood rust
• Passenger side front fender rust
• Driver side front door dented
• Driver side rear door dented
• Passenger side front door dented
• Passenger side rear door dented
• Front bumper scratched
• Rear bumper scratched
• Passenger side rear quarter scratched
• Driver side front fender chipped
• Tailgate/trunk lid dented
• Windshield chipped
• Side mirror housing scratches on both sides
• Front light oxidation
• Undercarriage rocker panel jack damage on the driver side

In addition to the physical condition issues, our inspection identified the following mechanical and structural concerns:

• Transmission hard shift detected during the test drive
• ABS light illuminated
• Engine noise detected
• Structural damage to the undercarriage, including the front rail on the right side and the rocker panel assembly on the passenger side

These findings go well beyond normal wear and tear. Structural undercarriage damage, a transmission fault, and an illuminated ABS light are serious safety and mechanical concerns that must be fully repaired before a vehicle can be resold. Our final offer reflected the cost of bringing the vehicle to a resalable standard and was consistent with its true market value given the extent of the issues found. We invite all customers to join the appraisal process so they can see what we see and understand how a vehicle's condition affects its valuation, and our team should have explained the nature of these problems before you had the opportunity to accept or reject our offer.

We take your feedback very seriously and have logged a formal complaint on your behalf. The Area Manager responsible for our team in Wilmington is investigating and will be reaching out to you directly to discuss your experience and find a way to restore your faith in webuyanycar.com. If you'd like to share anything further, please don't hesitate to contact our Customer Experience Team at customerfeedback@webuyanycarusa.com.

Warmest regards,

Jeremy, on behalf of webuyanycar.com