WeFlex レビュー 2,810

WeFlex からの回答

2026年2月6日

Hi Rafid,

Thank you for the kind words. We’re glad Junaid has been able to support you consistently and resolve your issues in a professional and clear way. Your appreciation will be shared with him.

Best wishes,
The WeFlex Team

WeFlex からの回答

2026年2月6日 に更新

Hi Sinya,

Thank you for taking the time to leave your feedback. However, we’ve been unable to locate any record of your account with us based on the information provided here. To help us address your concerns properly, please get in touch with us directly or provide a contact number. The Head of Customer Experience would be more than happy to address your concerns.

We are committed to resolving any concerns you may have and providing you with exceptional customer service. Your satisfaction is our priority, and we look forward to assisting you with any issues or questions you may have.

Best wishes,
The WeFlex Team

WeFlex からの回答

2026年2月4日

Hi Adil,

Thank you for taking the time to share this. We’re really pleased to hear Ash was able to quickly understand the issue, resolve it the same day, and follow up with you. That level of care and communication is exactly what we aim to provide.

Best wishes,
The WeFlex Team

WeFlex からの回答

2026年2月4日

Hi Nuel,

Thanks for your feedback and recommendation. We’re pleased to hear you found the support informative and helpful, and that Ash, Najma, and Sarthak looked after you well.

Best wishes,
The WeFlex Team

WeFlex からの回答

2026年2月4日

Hi Roman,

Thank you for your review. We’re glad to hear you were served well and that the experience met your expectations.

Best wishes,
The WeFlex Team

WeFlex からの回答

2026年2月4日

Hi Abdul,

Thank you for your kind feedback. We’re glad you found the service pleasant and easy to deal with.

Best wishes,
The WeFlex Team

WeFlex からの回答

2026年2月4日

Hi Salim,

Thank you for your review. We’re pleased to hear the service was quick and professional, and that Ash was able to assist you.

Best wishes,
The WeFlex Team

WeFlex からの回答

2026年1月30日

Hi Faisal,

Thank you for your review. We truly appreciate your feedback and wish you all the very best from the entire Weflex team.

WeFlex からの回答

2026年1月29日

Hi Adde,

Thank you for your feedback. We’re pleased to hear you were happy with the explanation and the service provided, and that a good solution was reached. We really appreciate you taking the time to share your experience.

Best wishes,
The WeFlex Team

WeFlex からの回答

2026年1月28日

Hi,

Thank you for your review and for taking the time to share your feedback. We’re really pleased to hear you had an excellent experience and appreciate the 5-star rating.

Best wishes,
The WeFlex Team

WeFlex からの回答

2026年1月28日

Hi Birhanu,

Thank you for your kind words. We’re glad to hear Ash provided good service and supported you with your replacement vehicle. We’ll be sure to pass this on to him.

Best wishes,
The WeFlex Team

WeFlex からの回答

2026年1月27日

Hi Essam,

Thank you for your feedback. We’re glad to hear the courtesy car arrangement went smoothly and that Ash and Zahid were able to support you efficiently. We really appreciate you taking the time to share your experience.

Best wishes,
The WeFlex Team

WeFlex からの回答

2026年1月28日

Hi Emmanuel,

We would like to clarify a few points for accuracy.

You first collected a brand new Kia e-Niro in April 2024, which you used for a significant amount of mileage without any reported issues. In December 2024, following discussions with our team, you agreed to and collected a brand new Toyota BZ4X. All vehicle specifications, pricing, and weekly payments for both vehicles were clearly explained and confirmed prior to collection. As these vehicles were new at the time of handover, there were no issues present at delivery. As with all customers, you had the option to decline the vehicle at handover if it did not meet your requirements.

Regarding the end of the agreement, the vehicle was returned with multiple damages identified during inspection. Charges were applied only for significant items, strictly in line with our Fair Wear and Tear policy, which is publicly available and applied consistently across all customers.

Damage costs: https://rb.gy/e7bjle
Fair Wear and Tear guide: https://rb.gy/vl36od

We strongly refute the suggestion that any charges were unfair or intended to exploit you. All inspections, photographs, and associated costs were assessed in line with the agreement.

Throughout your time with WeFlex, our team remained in regular contact, discussed alternative vehicles, explored more affordable options, and supported you with inspections and a vehicle swap based on your circumstances. If you would like to discuss this further, please contact our customer support team, who will be happy to assist.

Best wishes,
The WeFlex Team

WeFlex からの回答

2026年1月27日

Hi,

Thank you for the kind words. It’s great to hear that Ash was able to help resolve the issues with your EV and get things back on track. We’ll be sure to pass this on to him.

Best wishes,
The WeFlex Team

WeFlex からの回答

2026年1月26日

Hi,

Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that your visit to the office made a positive difference and that Sneha was able to support you so thoroughly with the Uber platform issue. Going the extra mile for our customers is exactly what we aim for, so your comments will mean a lot to her.

It’s also great to hear that Amir from our Payments team was able to assist you professionally during your visit. Feedback like this helps reinforce the standard of service we strive to provide every day.

If there’s anything further we can help with, please don’t hesitate to reach out. And if you feel your experience reflects a higher rating, we’d really appreciate you updating your review.

Best wishes,
The WeFlex Team

WeFlex からの回答

2026年1月23日

Hi Chris,

Thank you for your lovely review of our support team. We will be sure to pass your kind words on to Sneha and Lisa.

WeFlex からの回答

2026年1月23日

Hi Sandu,

We’re glad to see that your account manager was able to get in touch and resolve your concerns. Our team is always committed to providing support and ensuring our customers have a smooth experience.

If you need any further assistance, please don’t hesitate to reach out, we’re always happy to help. We’d also appreciate it if you could consider updating your review to reflect your current experience.

Kind regards,
The WeFlex Team

WeFlex からの回答

2026年1月23日

Hi Sotirakis,

Thank you for sharing your experience. We’re pleased to hear Ahmed and Ash were able to support you with a replacement vehicle so you could continue working. We know how important it is to have that backup when it matters.

Best wishes,
The WeFlex Team

WeFlex からの回答

2026年1月22日

Hi Abdikarim,

Thank you for your feedback. We’re glad to hear Sneha was able to help you get everything uploaded smoothly across multiple ride-hailing platforms. We’ll be sure to pass this on to her.

Best wishes,
The WeFlex Team

WeFlex からの回答

2026年1月22日

Hi,

Thank you for sharing your experience. We’re really pleased to hear that Sheron was polite, kind and quick to support you, and that the team responded promptly to your request. We’ll be sure to pass your kind words on to her.

Best wishes,
The WeFlex Team