Wefunder, Inc. レビュー 376

Wefunder, Inc. からの回答

2024年4月8日

Hi Zachary,

Thanks for reaching out. I'm actually seeing that they responded to you already saying you were good to raise on the platform. If you need more help, you can reach out to launch@wefunder.com.

Mark "Merc" Mercer
Head of Investor Success
Wefunder

Wefunder, Inc. からの回答

2024年4月8日

Hi Alec,

Apologies for my late reply. I was out due to a family death. Please reach out to us at support@wefunder.com, and we will be more than happy to help.

Mark "Merc" Mercer
Head of Investor Success
Wefunder

Wefunder, Inc. からの回答

2024年2月11日

Hi Tommaso,

Thanks for reaching out. I have reviewed your review. I'm sorry that your overall positive experience on our platform resulted in a one-star review. I do agree that the team's response could have been better here, and I will coach the team in how we respond to our customers - as we do care. I am answering you via email to address your concerns, but hope you will re-consider your one-star rating in the future if we are able to earn back your trust.

Mark "Merc" Mercer
Head of Investor Success
Wefunder

Wefunder, Inc. からの回答

2023年12月9日

Hi Ron,

I apologize for your dissatisfaction with Wefunder's assistance in your investment in Caribou. It is important to note that Wefunder shared all available information that we had access to. However, the details of the deal made during the acquisition are subject to a non-disclosure agreement (NDA). Therefore, Wefunder does not have access to that specific information.

If you need anything, I'm here to listen or be of assistance the best I can be. You can contact me at merc@wefunder.com.

Mark "Merc" Mercer
Head of Investor Success
Wefunder

Wefunder, Inc. からの回答

2023年12月24日 に更新

Hi Amir,

I apologize for your dissatisfaction with Wefunder. Please note that Wefunder does not have access to the internal operations of any business and is not part of its board or leadership team. Instead, we conduct basic background checks on founders and review all Community Round materials to ensure they comply with all legal requirements and Wefunder policies. All company information, including filed documents such as the Form C, is available to investors for each fundraising round.

Also, 4 out of 5 of the startups that you invested in have failed leaving you at 80% having failed. The statistical rate of failures is 90% (https://explodingtopics.com/blog/startup-failure-stats). However, out of all the companies that have successfully raised on our platform as of this post, only 11.6% have failed thus far.

Investing in the private market carries higher risks than investing in the public market. Therefore, investors should exercise extra caution and conduct thorough due diligence before making any investment decisions. One way to do this is to review all the available materials provided by the company, including the Form C. It is ultimately up to investors to evaluate the quality of each investment opportunity and make informed decisions based on their own research.

If you need anything, I'm here to listen or be of assistance the best I can be. You can contact me at merc@wefunder.com.

Mark "Merc" Mercer
Head of Investor Success
Wefunder

Wefunder, Inc. からの回答

2023年12月1日

Hi Trish,

I'm sorry to hear about your negative experience with Wefunder. We take your feedback seriously and apologize for any frustration or inconvenience you encountered during your campaign. We understand that setting up and maintaining a crowdfunding campaign can be challenging, and we strive to provide the best support possible to our founders.

Since your experience, we have significantly improved our processes and taken steps to address the issues you mentioned. We have enhanced our support team to ensure better responsiveness and have implemented clearer communication channels.

We appreciate your feedback and will continue to make improvements based on the experiences of our founders. We hope that you consider giving Wefunder another chance and benefit from the enhancements we have made in the future.

If you have any further concerns or questions, please don't hesitate to contact me at merc@wefunder.com.

Mark "Merc" Mercer
Head of Investor Success
Wefunder

Wefunder, Inc. からの回答

2023年11月16日

Hi Leo,

Thanks for reaching out. I'm sorry to hear that you are having trouble. Please reach out to support@wefunder.com and we would be happy to help you.

Mark "Merc" Mercer
Head of Investor Success
Wefunder

Wefunder, Inc. からの回答

2023年9月7日

Hi Andrea,

Thank you for reaching out. I'm sorry you are unhappy with your experience with Wefunder. There are a few things I wanted to address after reviewing your case.

Your investment is structured as an SPV (special purpose vehicle), a standard investment vehicle in the financial world. It is designed to simplify and streamline the representation of multiple investors in a single entity on the company's cap table. This can be helpful for record-keeping purposes and for the company to attract future investment from institutional investors.

Since you are investing in the SPV, which will then invest in the company, you will not receive a stock certificate for your shares. However, you can access the agreement you signed with the SPV on your Portfolio page, which is located at https://www.wefunder.com/portfolio. On this page, you can view all the details of your investment, including the terms of the agreement and the amount invested.

You are correct; we do encourage companies to update their investors. It's important to note that Wefunder is a platform that allows early-stage private companies to gain funds from their community. We provide the technology that makes this possible and offer everyday investors the opportunity to be early investors in companies they are excited about. Ultimately, we cannot control what a company decides to do after its Community Round is closed.

Your claim of the lead investor getting a big chunk of the earnings is inaccurate. They receive the same deal that any other investor receives by investing in that company. This incentivizes the lead investor to make decisions that benefit all investors - including themselves.

Lastly, your claim about positive reviews on the site is also inaccurate, as we have many happy investors. Out of the 338 reviews we currently have on this site, this represents less than half of a percent of the investments Wefunder has had on our platform. We are very proud of our work and are always happy to help.

You can always reach me at merc@wefunder.com.

Mark "Merc" Mercer
Head of Investor Success
Wefunder

Wefunder, Inc. からの回答

2023年9月5日

Hi there,

Thank you for reaching out. Your review stated, "Great idea, many projects. Unfortunately, there is no support for paying out to non-American individuals." However, we do have a way to payout to our international investors and do it every day. :)

All you have to do is wire it back to your bank account if you live outside the US.

Feel free to reach out to me at merc@wefunder.com if you need assistance.

Mark "Merc" Mercer
Head of Investor Success
Wefunder

Wefunder, Inc. からの回答

2023年7月18日

Hi Paul,

You reached out to us on February 28, 2023 and we responded to you the same day, but never heard back. We don't have a Wefunder account that is connected to the email address that you are using. If you can provide us with an email that you used on our platform, we can look up your account and help you. Feel free to reach out to me at merc@wefunder.com.

Your question was, "How do I get my money back or cash in the investment I made?" The general answer here is that returns on Wefunder investments tend to be longer-term (the average on a return, if you receive one, is around seven years), particularly with a convertible note or SAFE as you wait until the company goes public or is acquired. It may be quite some time until you see a return.

Looking to sell? While there is no public market for your investment, you may sell your stake to another investor if they are a family member or an accredited investor during the first year of your investment. After the first year, you may sell your stake to any interested buyer.

In either case, you'll need to find a buyer first. Once you have a buyer, email Wefunder* at support@wefunder.com to set up the legal transfer documents. During this process, you'll also need to arrange the transfer of funds between you and the buyer, as Wefunder does not assist with this step.

* If your investment is directly managed by the company you invested in (meaning not through an SPV or Custodian), you must contact that company to facilitate the transfer. Wefunder would not manage the investment in this case.

Mark "Merc" Mercer
Head of Investor Success
Wefunder

Wefunder, Inc. からの回答

2023年7月14日

Hi Alfred,

Thanks for reaching out. We are glad you have had a great experience!

Mark "Merc" Mercer
Head of Investor Success
Wefunder

Wefunder, Inc. からの回答

2023年6月23日

Hi Reginald,

Thanks for reviewing us - we are glad you had a great experience.

Mark "Merc" Mercer
Head of Investor Success
Wefunder

Wefunder, Inc. からの回答

2023年6月15日 に更新

Hi Janak,

Thanks for reaching out. I see you said we have yet to reply, but as you know, we were talking this morning. As you already know, the pre-authorizations will drop off, and I recommended how to handle the one remaining on your account. As I stated before, we don't have charges on our side to refund you. Please let us know what your bank says to my suggestion because I have been trying to be helpful.

Update: Janak, I'm glad you found out your bank was holding the money. We would appreciate an update on this review and reconsideration of your rating of us.

Mark "Merc" Mercer
Head of Investor Success
Wefunder

Wefunder, Inc. からの回答

2023年6月15日

Hi Walter,

As you know, we have already been in talks and I supplied you with the tracking number of your refund for your bank to look into. If you need further assistance, you know that you can always contact me and I'm happy to help.

Mark "Merc" Mercer
Head of Investor Success
Wefunder

Wefunder, Inc. からの回答

2023年5月26日

Hi Mathias,

Thank you for contacting us. We apologize for any frustration you may be experiencing regarding our due diligence check and not allowing your company to raise. It is true that we charge a 7.5% fee, as is standard practice for companies seeking to raise funds on our platform. However, we must clarify that your accusations are unfounded. Once your company has raised at least $50,000, we do provide access to our investor database. Furthermore, we have accommodated many companies at varying valuation levels in the past.

We wish you the best,

Mark “Merc” Mercer
Head of Investor Success
Wefunder

Wefunder, Inc. からの回答

2023年5月26日

Hi Jasonde,

Thank you for contacting us. We apologize for any delay you experienced. Be sure to email launch@wefunder.com as that team helps our founders. They typically respond within 1-3 business days.

Best,

Mark “Merc” Mercer
Head of Investor Success
Wefunder

Wefunder, Inc. からの回答

2023年4月25日 に更新

Hi Theodore,

Thank you for reaching out. You provided me with two email addresses to search, but neither of them had any emails in our inbox. The email you mentioned above was not one of the two emails that were shared with me, so I couldn't search for it. Additionally, you emailed us on April 22, 2023, which was a Saturday and outside of our office hours. You received an auto-response that stated this as well:

The Investor Success team will answer your email very soon - usually within one business day. Our team is available 10:00am to 6:00pm PST Monday through Friday. Please expect a response during normal business hours.

We responded to you on Monday, which is within one business day. I can see that Sofie has been working with you to resolve any issues. You can continue your conversation there and we will be happy to take care of you.

Mark "Merc" Mercer
Head of Investor Success
Wefunder

Wefunder, Inc. からの回答

2023年3月30日

Hi there!

Thanks for reviewing us. We are glad you had a great experience!

Merc
Head of Investor Success
Wefunder, Inc.

Wefunder, Inc. からの回答

2023年3月30日

Hi Reily,

Thanks for reviewing us. I'm sorry that you feel our service is one-star worthy, but there are legal parameters that we must work within. We cannot hold a person's spot in front of other investors that have completed their applications, along with payment, fully. We accept investments on a first-come, first-served basis.

Merc
Head of Investor Success
Wefunder, Inc.

Wefunder, Inc. からの回答

2023年3月29日

Hi Josh!

Thanks for reviewing us. Glad you had a great response!

Merc
Head of Investor Success
Wefunder, Inc.