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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Due to traffic in Paris we arrived late to attend the Eiffel Tower tour. The “We Go Trip” leader was not present. Calling the emergency telephone number, the operator was less than helpful. Suggest... もっと見る

企業が回答しました

5つ星のうち4の評価

This tour was ok. Good service. We bought the tickets online, in the app. We went through the VIP line just showing smartphone tickets. Musée de l'Orangerie was amazing! Very exciting architecture. It... もっと見る

企業が回答しました

5つ星のうち5の評価

When I arrived in Batumi at the beginning of the tourist season, I planned to spend the first day getting to know the city. I downloaded Wegotrip on the advice of acquaintances, and it turned out to b... もっと見る

企業が回答しました

5つ星のうち1の評価

ai tours? who needs this for money when there is such softwares as chatgpg??? that's noncense — tried ai generated tour and it wasn't compelled well, the narrator voice was robotised and the facts we... もっと見る

企業情報

  1. 旅行・休暇

さまざまな外部ソースから提供された情報

WeGoTrip is a travel company that provides self-guided audio tours & museum tickets all over the world


連絡先

2.4

期待以下

TrustScore 5段階評価の2.5

23件のレビュー

5つ星
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この企業のTrustpilot 利用方法

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5つ星のうち1の評価

Don't become an author of guides with WeGoTrip -- They don't give you money

I requested a withdrawal of my funds (approximately €120) on February 9th. As of today, April 13th, I still have not received my money.

Whenever I reach out to customer support regarding the delay, I receive the exact same template response: a screenshot of a message from their founder claiming that they are experiencing "technical issues" with payouts, but promising that everything will be resolved soon.

However, after reading other recent reviews, it is highly apparent that this is not an isolated incident or a temporary technical glitch, but rather a systemic problem across the platform.

I am now waiting for a relatively small amount of €120 for the third month in a row. Unfortunately, my trust in WeGoTrip has dropped completely to zero. I would strongly advise caution to anyone using this platform if you expect to be paid out in a timely manner.

2026年4月13日
自発的なレビュー
5つ星のうち5の評価

Terrific Louvre Tour

I had a terrific self guided tour of the Louvre with a commentary - it was clear, concise and very interesting.

2025年8月31日
自発的なレビュー
Wegotrip ロゴ

Wegotrip からの回答

Thank you for sharing your experience! We’re so happy you enjoyed your self-guided tour of the Louvre and found the commentary clear, concise, and interesting. We’d love to have you join us again for another adventure soon!

5つ星のうち1の評価

unethical and possibly crooked

I publish original audio guided tours for tourists. This company has taken my tours, added an AI voiceover and even used my name to promote the tour and is charging for them. Without, of course, letting me know. Unethical and probably illegal.

2025年7月28日
自発的なレビュー
5つ星のうち1の評価

ai tours

ai tours? who needs this for money when there is such softwares as chatgpg??? that's noncense — tried ai generated tour and it wasn't compelled well, the narrator voice was robotised and the facts were from 10 years ago
Won't be spending any cent

2024年12月5日
自発的なレビュー
5つ星のうち2の評価

audio guide mauvais du début à la fin

audio guide mauvais du début à la fin : long à charger, beaucoup trop long à écouter dans un mauvais Français avec une voix de robot quand il a quelque chose à dire, et absent les ¾ du temps... bref c'est nul et donc beaucoup trop cher

2024年8月7日
自発的なレビュー
5つ星のうち1の評価

Overpriced tickets

They charged us 130 euros for 4 adult tickets at Charlottenburg Palace Berlin!The ticket costs 19 euro per person if you buy it on the website of the palace or at the entrance!What is the reason behind this rip off..??can you explain to me?I understand a normal commission but double the price of the ticket is shameful at least...Never again!

2024年3月12日
自発的なレビュー
5つ星のうち5の評価

Convenient app for excursions

I traveled solo to Budapest and found WeGoTrip app for downloading audio guides about the city. It helped me to discover the history and main sights at my own pace, without rush. Cool navigation, interesting facts.

2024年2月8日
自発的なレビュー
5つ星のうち5の評価

Amazing experience

Amazing experience!
I enjoyed every moment. Very convenient to purchase a ticket in the app and skip the line at the museum. The audio tour was interesting and informative. Recommend 100%.

2024年1月2日
自発的なレビュー
5つ星のうち3の評価

Gebuchte Slots waren dann doch nicht…

Gebuchte Slots waren dann doch nicht mehr verfügbar. Immerhin gab es schnellen und guten Customerservice

2023年7月26日
自発的なレビュー
Wegotrip ロゴ

Wegotrip からの回答

Wir entschuldigen uns für die Unannehmlichkeiten und Enttäuschung, die Sie erfahren haben. Diese spezielle Tour neigt dazu, sich schnell zu verkaufen, oft mehrere Tage im Voraus. Wir verstehen, wie frustrierend das für Sie sein kann.

Seien Sie versichert, wir schätzen Ihr Interesse an unseren Dienstleistungen und hoffen aufrichtig auf die Möglichkeit, Sie in Zukunft zu bedienen.

5つ星のうち1の評価

Don’t recommend- They sold me a ticket to Park Guell in…

They sold me a ticket to Park Guell in Barcelona, for a specific date and time, but the park was sold out.
I called and the company asked if I wanted to go the following day.
I was already at the location, so this felt very scammy
Now I wait to see if I can get the refund

2023年4月2日
自発的なレビュー
Wegotrip ロゴ

Wegotrip からの回答

Hello! We are sorry to hear about your negative experience. However sometimes it happens so that the system shows available tickets that are actually not available anymore because they are sold in a minute sometimes. We always offer to choose the other date or make the full refund. Of course we will make the full refund for you. It will take us 3-5 working days. We are sorry for the inconvenience!

5つ星のうち1の評価

Due to traffic in Paris we arrived late…

Due to traffic in Paris we arrived late to attend the Eiffel Tower tour. The “We Go Trip” leader was not present. Calling the emergency telephone number, the operator was less than helpful. Suggested we walked towards the Eiffel Tower to see if we could locate the guide. We suggested to attend the next tour, was told need to repurchase. The company is not fit for purpose. We never use them again, we list €150

REFERENCE N°:
MUS4368553

2023年2月22日
自発的なレビュー
Wegotrip ロゴ

Wegotrip からの回答

Hello! Your tour was meant to be an audio tour, it does not have a real guide or a leader. It's a mobile application that is meant to be downloaded on a mobile phone. Once it is downloaded you can listen to the audio guide. If you had difficulties downloading the app please contact us via customerservice@wegotrip.com, we will make a refund for the guide for you. As for the tickets no refund is possible if you were late for your timeslot.

5つ星のうち1の評価

I tried WeGoTrip when in Regensburg and…

I tried WeGoTrip when in Regensburg and now in Austria and both times paid twice and the download froze and bumped me back to paying rather than continuing the download
I’m using a SIM card and payment was identified as accepted

2022年10月8日
自発的なレビュー
Wegotrip ロゴ

Wegotrip からの回答

Hello!
We're sorry that you're having trouble downloading the tours. Write to us at customerservice@wegotrip.com with a description of the problem, we will make you a refund.

5つ星のうち5の評価

Audio guide

I was in Berlin 2 weeks ago. I bought walking tour for city. Audio guide is very interesting, author tells a lot of historical facts. Thank you for your app, I’ll use it again)

2022年9月3日
自発的なレビュー
Wegotrip ロゴ

Wegotrip からの回答

Thank you for your high appreciation of our app! Hope you will enjoy our other tours too!

5つ星のうち4の評価

This tour was ok

This tour was ok. Good service. We bought the tickets online, in the app. We went through the VIP line just showing smartphone tickets. Musée de l'Orangerie was amazing! Very exciting architecture. It takes your breath away! We really enjoyed the very interesting audio guided tour.

2022年8月29日
自発的なレビュー
Wegotrip ロゴ

Wegotrip からの回答

Dear Erin, thank you a lot for your feedback! We are very happy to be a part of your amazing experience. Hope to see you on our other tours!

5つ星のうち5の評価

Meet Batumi

When I arrived in Batumi at the beginning of the tourist season, I planned to spend the first day getting to know the city. I downloaded Wegotrip on the advice of acquaintances, and it turned out to be a great and easy solution for exploring the city on foot. The 2-hour audio tour helped me get used to the old part of the city and learn some interesting facts about Batumi. I don't like big tour groups, so I recommend these app to walking tour lovers like me.

2022年5月21日
Wegotrip ロゴ

Wegotrip からの回答

Dear Serjio! Thank you for your feedback. We are very happy to know that you had a wonderful experience with our app and tour. See you on our next tour programs.

5つ星のうち1の評価

This is a scam ticket reseller

This is a scam ticket reseller. It tricks you into paying double. And when I called to cancel a few minutes later - they processed it on the spot so I can’t cancel anymore. Don’t use it. They should be illegal.

2022年7月17日
自発的なレビュー
Wegotrip ロゴ

Wegotrip からの回答

We're sorry this happened to you. We do not mark up tickets at all, most likely you bought an audio tour with a ticket from us and, according to the policy of the museum, tickets were non-refundable. Therefore, we were unable to cancel the order. Write to us at customerservise@wegotrip.com, most likely we will be able to make a partial refund of your order for the audio tour.

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