Welham & Co レビュー 1,445

Welham & Co からの回答

2026年4月9日

Hello Dariana,

Thank you so much for taking the time to share your kind words and positive feedback with us. We truly appreciate your support and trust in our work.

We’re thrilled to hear that you've had such consistent, exceptional experiences with both the quality of our portraits and the speed of our delivery. Your continued loyalty means a lot to our team, and we’re grateful to have you as part of the Welham & Co. family.

We look forward to creating more masterpieces for you again soon!

Faith @ Welham & Co

Welham & Co からの回答

2026年3月23日

Hello Zaynib,

Thank you so much for sharing your wonderful feedback with us. It really means a lot to know that you had such a positive experience every step of the way. We’re grateful that you trusted us to create your artwork and that we could make all the adjustments you requested until you were completely satisfied. Knowing the final piece was beautiful and arrived quickly makes us truly happy.

We look forward to creating more masterpieces for you again soon!

Faith @ Welham & Co

Welham & Co からの回答

2026年3月8日

Hello Marilyn,

Thank you so much for taking the time to share your thoughts with us. I’m sorry to hear that the ordering process left you feeling frustrated and confused, especially after the payment challenges and series of emails. This is certainly not the smooth experience we aim to provide.

We truly value your feedback regarding communication and organization, and will be sure to pass your comments along to our team. Insights like yours help us identify areas where we can do better for our customers.

We’re so grateful for your patience and thrilled that you love the quality of your finished portrait. Thank you again for choosing us to create your artwork.

Faith @ Welham & Co

Welham & Co からの回答

2026年2月26日

Hello Arlena,

Thank you so much for your kind words! We’re thrilled to hear your daughter loved the portrait and that our team could quickly help with the order mix-up. It truly means a lot to us, and your recommendation truly brightens our day.

We can't wait to create more custom artworks for you soon!

Faith @ Welham & Co

Welham & Co からの回答

2026年2月23日

Hello Christy,

Thank you so much for sharing your wonderful feedback. We truly appreciate you letting us know how much you loved your portrait!

It means a lot to us to help capture your special memories, and we’d be delighted to create more meaningful pieces for you in the future. If there’s ever anything else we can do, please don’t hesitate to reach out.

Faith @ Welham & Co

Welham & Co からの回答

2026年2月11日

Hello there,

Thank you so much for taking the time to share your experience with us. I’m genuinely sorry to hear that your order was so disappointing, especially given how important it was as a gift for your mother’s 60th birthday.

I completely understand how frustrating and stressful it must have been to deal with repeated delays, unclear communication, and responses that didn’t fully address your concerns. Our intention is never to leave you feeling ignored or let down. You deserved a much smoother process and a more sensitive resolution.

While I realize this doesn’t change what’s happened, I want you to know your feedback is being taken very seriously and will be shared with our team so we can make improvements. If there’s anything further we can do to make things right for you, please let me know. You can also reach our support team directly at support@welhamandco.com if you wish to discuss your experience in more detail.

Faith @ Welham & Co

Welham & Co からの回答

2026年2月4日

Hello Joshua,

Thank you for taking the time to share your wonderful feedback with us. We’re so happy to hear that you love your Custom House Portrait and that our team made the experience a pleasant one for you.

Your kind words and recommendation mean a lot to us. I’ve shared this with the entire team, and it brought smiles all around. We can’t wait to create more custom artworks for you soon!

Faith @ Welham & Co

Welham & Co からの回答

2026年2月2日

Hello Katie,

Thank you for sharing your experience with us, and I’m truly sorry for the disappointment and inconvenience this has caused, especially with your order being a special birthday gift. I completely understand how frustrating it must have been to expect your gift to arrive within the stated timeframe, only to be let down after being assured your order would be handled with priority, and we dropped the ball on meeting that expectation.

Having to purchase an additional present because your original order did not arrive on time is not something we ever want our customers to experience. I also recognize that our communication did not meet your expectations, and you should not have needed to follow up repeatedly.

We are thoroughly investigating your order to find out exactly where things went wrong. As soon as we have all the details, we will contact you directly to explain what happened and discuss how we can make this right for you.

Thank you for sharing your honest feedback; it really matters to us. It helps us see where we need to improve, especially with time-sensitive orders like this. We truly appreciate you taking the time to let us know, and we’re committed to doing better.

Faith @Welham & Co

Welham & Co からの回答

2026年1月28日

Hello Troy,

Thank you for taking the time to share this heartfelt story with us. It truly warms our hearts to know how much your mother cherished her portrait, especially given the personal connection to her childhood home and family. Creating pieces that hold such deep meaning is why we do what we do, and it’s an honor to have been part of such a special moment for your family.

We’re genuinely honored you trusted us with something so personal. We look forward to creating more masterpieces for you again soon!

Faith @ Welham & Co

Welham & Co からの回答

2026年1月26日

Hello Barbara,

Thank you for sharing your wonderful feedback! It’s great to know that our team could make your replacement process smooth and positive. Your recognition means so much to us and encourages us to continue delivering the highest level of service.

We’re truly grateful for your trust and support!

Faith @ Welham & Co

Welham & Co からの回答

2026年1月15日

Hi Monica,

Thank you so much for taking the time to share your wonderful feedback. We truly appreciate you taking the time to let us know that everything turned out beautifully!

We can't wait to work with you again in the future.

Anna @ Welham and Co

Welham & Co からの回答

2026年1月9日

Hello Amy,

Thank you so much for sharing your wonderful feedback with us. We’re truly grateful you took the time to let us know how much you all enjoyed your picture.

It’s fantastic to hear that the gift was a hit and that it turned out just as you’d hoped! If there’s ever anything else you need, we’re always here to help.

Welham & Co からの回答

2026年1月19日 に更新

Hi Wendy,

Thank you for your patience while we worked through this.

I wanted to share a quick update: your custom mug has been shipped and is expected to arrive on Wednesday, January 21, 2026.

I understand how frustrating this experience has been. Between the delays, the repeated follow-ups and the missing mug, it’s unfortunate we did not deliver the smooth and reassuring experience we had promised. I’m sorry for the stress this may have caused.

I do want to clarify the confusion around expedited delivery. We currently do not offer expedited shipping. What we do offer is a “Skip the Queue” add-on, which prioritizes artwork creation. In your order, the only add-on included was Combine Photos, which was processed as intended.

Thank you for giving us the opportunity to make this right. If there’s anything else you need once the mug arrives, please don’t hesitate to reach out.

Faith @ Welham & Co

Welham & Co からの回答

2026年1月6日

Hello Lucy,

Thank you so much for taking the time to share your wonderful feedback! We’re so pleased to hear that you’re delighted with your picture and that you felt well-supported throughout your experience. It means a lot to us that you appreciated both the artwork and our communication.

If there’s ever anything else we can help with, or if you have any questions in the future, please don’t hesitate to reach out. We’re always here for you!

Faith @ Welham & Co

Welham & Co からの回答

2026年1月3日

Hello Mike,

Thank you so much for sharing your feedback and for taking the time to let us know about your experience. We truly appreciate your kind words and are delighted to hear that the portrait exceeded your expectations!

It’s also wonderful to know our team was able to help you through the multiple changes and edits to achieve the perfect result. We always aim to be as patient and accommodating as possible to ensure you’re happy with your custom piece.

We can't wait to create more custom artworks for you soon!

Fatima @ Welham & Co

Welham & Co からの回答

2026年1月2日

Hello Vickie,

We’re so glad you like your portrait

We can't wait to create more custom artworks for you soon!

Faith @ Welham & Co

Welham & Co からの回答

2026年1月2日

Hello Dean,

Thank you for sharing your kind words and wonderful experience with us. We truly appreciate it.

It means a lot to know that the portrait of your family home brought such joy to your mother. Creating pieces that make a meaningful impact is at the heart of what we do.

We're grateful to be a part of your family's memories, and we look forward to helping you celebrate more special moments in the future.

Faith @ Welham & Co

Welham & Co からの回答

2026年1月2日

Hello Melissa,

Thank you for taking the time to share your experience with us. It means a great deal to know that our portrait could help bring such a special memory to your husband, especially of his dad. We’re truly grateful to play a part in moments that matter so deeply.

We look forward to helping you preserve more cherished memories in the future!

Faith @ Welham & Co

Welham & Co からの回答

2026年1月2日

Hello Michelle,

Thank you for sharing your feedback and for your kind words about your portrait. I’m so glad you’re happy with the end result and that our team could support you throughout the process.

I appreciate your patience regarding the turnaround time. We’re always striving to improve and your experience helps us do better.

We’d love to help you create more special moments in the future!

Faith @ Welham & Co

Welham & Co からの回答

2026年1月2日

Hello Julie,

Thank you so much for sharing your kind review with us and for taking the time to let us know about your experience. We truly appreciate it!

Hearing that you found us helpful and are happy with the results means a great deal to our entire team. Your feedback is exactly why we love what we do, and I’ve shared your message with everyone here—it really brightened our day.

Thank you again for your support!

Faith @ Welham & Co