WellnessLiving レビュー 

I signed up with wellness living in December. I have a business operating for 8 years. So switching was notvam easy task. You onky have one point of contact when setting up your wellness living . We dod the app, uploaded all our information several times started as staff, assets rhen appointments. We attempted going live twice. Unfortunately it did not work out. I finally said ok. I quit in June. Its now juky and I still cant get them to cancel me. I get a person on the phone. They say we will send an email to start the process. Nothing
I called paragon the credit catd processing part. Thdy can't do anything to my account cancel turn off nothing until wellness living days stop.
We couldn't get a credit card reader ordered while onboarding and now cant get nevei/ paragon to turn off. Thdy both just keep taking ny money. Im not sure what to do. Another friend that tried to leave that never got officially signed up is still getting charged too.
I am not sure whay else to do. Calling my bank to see my options and I guess possiblh an attorney soon too. I would fin far away from thid company. Its s game they day tour family but you cant never leave

We were sold a product that was supposed to be great for our business and easy to use. BUT the system is so rigid and convoluted that it was not able to be adapted to what seemed like normal business situations.
Their support had a minimum reply timeframe of 3-4 days, which is not good enough when trying to set up a business. Eventually we tried to cancel our subscription, but after 3 months of back and forth and email confirmation of an end date, we have not received the offboarding we requested and are still being charged.

I rarely leave negative reviews, but our experience with WellnessLiving has been extremely disappointing.
We signed up as a small business believing we would be able to use the platform fully, including merchant processing functionality. Unfortunately, despite extensive efforts over more than a year, we were never able to properly implement merchant processing due to our location, meaning we could not use a key part of the system we were paying for.
Over the course of the year, our monthly costs increased significantly to over £400 per month, despite the platform never properly meeting our business needs. We also found the booking and purchasing experience difficult for our clients, which negatively impacted our business rather than helping it grow.
After deciding to move to a different system, we attempted on multiple occasions to cancel our subscription. We emailed, contacted support, used live chat, spoke to staff members, and repeatedly requested off-boarding assistance. Each time we were told our request had been forwarded, that someone would contact us, or that a member of Customer Success would be in touch.
What nobody told us at the time was that WellnessLiving would later claim we had already been automatically renewed into another 12-month contract.
We spent weeks chasing responses and trying to close the account, only to eventually be told that our only options were to remain in another year-long contract or pay to buy ourselves out of it.
The most frustrating part is that at no point during our repeated cancellation requests did anyone clearly explain that WellnessLiving considered the contract renewed and that cancellation would not be accepted. Instead, we were continually directed through cancellation and off-boarding processes, giving us every reason to believe our request was being handled.
As a small business, we found this approach both unreasonable and unethical. A company confident in its service should not rely on customers being caught by an automatic renewal clause without any reminder, particularly when those customers have repeatedly communicated their intention to leave.
We honoured and paid for the full year we originally signed up for. We did not continue using the system after moving to another provider and made our intentions clear throughout. Despite this, WellnessLiving's position remains that we are tied into a further year of payments.
Based on our experience, I cannot recommend this company. Small businesses should read the contract very carefully, keep records of all communications, and be aware that attempting to cancel after renewal may result in being told you are committed for another full year regardless of the circumstances.
Very disappointing experience and not a company we would choose to work with again.

I normally dont write reviews, but this is a SCAM

the sales calls look amazing. they show you everything and promise you everything. the demo makes it seem like the system works perfectly. but once you sign the contract its a totally different story. things dont work the same way, features are not what they showed, and suddenly nobody is really there to help.

support after onboarding is basically zero. you wait days or weeks for replies. when you have real issues, you’re just stuck dealing with it.

and trying to cancel is almost imposible. they dont want to let you out of the contract. they only start offering big discounts when you say youre leaving, which makes you wonder why they couldnt do that before.

you expect one thing and you get something else. then youre locked in paying for it.

huge red flag. please be careful and dont fall for the demo like i did.

Client service after the onboarding is zero

I am not one to leave reviews - especially if they aren’t positive, but this is one time I feel it’s absolutely necessary to speak up to forewarn others.

This is a company that oozes with care and concern when you are signing up, but when there is an issue their true colors come out. When necessary features of my white label app weren’t working for me there is no compensation, because I still had the other features the app provided (that I didn’t actually use or care to have).

When I decided I was no longer using their software I tried to get out of my contract early - but there was no budging. They tried to keep me by offering to drop my monthly fees ridiculously low, offered even more features at this low price, and they challenged me in an unprofessional way to see if my new software company actually valued me as a client.

The offer they made to keep me was comically amazing, but my integrity had enough of this company. The fact that I had to decide to leave to see how low my fees could be did not sit well with me at all. They absolutely refuse to let me out of my contract, and my current software provider has generously allowed me to use theirs for FREE (for 9 months!!!) until my contract is finished with WL. My new provider normally doesn’t offer to do that, but when they saw the emails I received from WL they couldn’t stand for the way I was being spoken to, and how they were being slandered as a company.

I started in June trying to end my contract, and in December I finally felt “finished” and that I no longer had to deal with them anymore. I was often waiting for 2+ weeks to get responses via email once they knew I was standing firm in my cancellation decision. But when I first reached out to cancel the were amazingly quick to respond… it’s funny how you quickly lose priority when you aren’t seen as a valued client anymore.

If you don’t care about good customer service when you are having problems, or not actually receiving the full value for your money - the software has a ton of features and works well for the most part. I’ll give it that. But if you want to work with a company that values you, wants to work with you to make you understand the software and offer one on one support when needed - I DO NOT RECOMMEND signing up with them. They will not take accountability for their issues/mistakes and as a customer we are just supposed to be ok paying for things even when they aren’t working as promised.

I should have left much sooner.

Have been trying to cancel my account with them for 4 months now. And they are still charging me.

Started out poorly with this company and things just kept getting worse.