Weltrade レビュー 1,693

Weltrade からの回答

2日前

We understand how serious this situation is. Please note that any fees or balance adjustments are applied according to trading conditions and company policies. We recommend contacting our support team so we can review your case and provide a detailed explanation.

Best regards,
Weltrade Customer Support

Weltrade からの回答

2日前

We understand your concerns. Please note that during major news events like NFP or Fed announcements, high volatility and server load can affect platform performance and execution. We continuously work to improve stability. Please contact our support with details so we can review your case.

Best regards,
Weltrade Customer Support

Weltrade からの回答

3日前

We understand your concerns. Please note that Weltrade values transparency and does not create or manipulate client reviews. We continuously work to improve our services. If you have specific issues or feedback, please contact our support so we can review and assist.

Best regards,
Weltrade Customer Support

Weltrade からの回答

3日前

We understand how this may feel. Please note that spreads and leverage may change depending on market conditions and risk management settings. Our support team aims to assist every client individually. If you have specific examples, please contact us so we can review your case and assist accordingly.

Best regards,
Weltrade Customer Support

Weltrade からの回答

5日前

Nous sommes désolés d’apprendre votre expérience et comprenons votre inquiétude. Veuillez noter que les délais de traitement des dépôts peuvent varier en fonction du mode de paiement et des prestataires intermédiaires, et peuvent parfois prendre plus de temps.

Nous souhaitons examiner votre situation en priorité. Merci de fournir vos informations de compte sous cet avis ou de contacter notre service client via le site officiel Weltrade ou à l’adresse info@weltrade.com
afin que nous puissions vérifier et vous assister.

Cordialement,
Service Client Weltrade

Weltrade からの回答

5日前

Terima kasih atas masukan Anda. Kami memahami kekhawatiran terkait spread dan biaya. Perlu diketahui bahwa spread dapat bervariasi tergantung kondisi pasar dan jenis akun, sementara biaya penarikan juga bergantung pada metode pembayaran yang digunakan.

Masukan Anda sangat berarti bagi kami dan akan kami teruskan ke tim terkait untuk evaluasi lebih lanjut. Jika Anda membutuhkan penjelasan lebih detail, silakan hubungi Customer Support kami.

Salam hormat,
Tim Dukungan Pelanggan Weltrade

Weltrade からの回答

4日前

We are sorry to hear about your experience. Please note that account verification is a mandatory requirement and documents may be rejected if they do not fully meet compliance standards, such as image clarity, document validity, or format requirements.

We understand that repeated rejections can be frustrating, and we would like to help you complete the process successfully. Kindly contact our Customer Support team via the official Weltrade website or at info@weltrade.com
with your account details so we can review your case and provide clear guidance.

Kind regards,
Weltrade Customer Support

Weltrade からの回答

5日前

We’re sorry to hear about your experience and appreciate you sharing your feedback. Withdrawal processing times may vary depending on the selected payment method and banking procedures. We understand that waiting can be frustrating and are continuously working to improve processing efficiency.

Regarding execution quality, order fulfillment depends on real-time market conditions and available liquidity, which may result in requotes or price adjustments during periods of fast movement. Trading high-impact events or news involves rapid price changes that can also lead to requotes as the system seeks the next available market price. While we aim for the fastest execution, high volatility can affect trading conditions.

If you would like us to review your specific case, please contact our Customer Support team via the official Weltrade website or at info@weltrade.com with your account details so we can investigate and assist you further.

Kind regards,
Weltrade Customer Support

Weltrade からの回答

6日前

¡Muchas gracias por su reseña de 5 estrellas! Nos alegra saber que usted y la comunidad de Urbano Crypto están satisfechos con nuestros servicios. Su apoyo y confianza significan mucho para nosotros y nos motivan a seguir mejorando.

Atentamente,
Atención al Cliente de Weltrade

Weltrade からの回答

2026年4月6日

We are sorry to hear about your experience. Please note that identity verification is a mandatory regulatory requirement designed to ensure account security and protect clients’ funds. In some cases, documents may be rejected if they are unclear, incomplete, or do not meet verification standards.
We understand how frustrating repeated submissions can be, and we would like to help resolve this as quickly as possible. Kindly provide your account details and registered email under this review so our Customer Support team can locate your case and assist you further.

Kind regards,
Weltrade Customer Support

Weltrade からの回答

2026年4月6日

We are sorry to hear about your experience. Please note that trading conditions such as price quotes and execution depend on real-time market liquidity and connectivity with liquidity providers, and occasional delays or fluctuations may occur under normal market conditions.
Regarding withdrawals, we understand how important fast access to funds is. All withdrawal requests are processed in accordance with our standard procedures and may require additional verification or processing time depending on the payment method used. We would be happy to review your specific case in detail.
Please contact our Customer Support team via the official Weltrade website or email us at info@weltrade.com with your account and transaction details so we can investigate and assist you further.

Kind regards,
Weltrade Customer Support

Weltrade からの回答

2026年4月6日

We are sorry to hear about your experience. Our Customer Support team aims to provide clear and helpful assistance, though in some cases initial replies may include standard guidance to quickly address common issues.
Please note that technical difficulties can sometimes be related to device settings, connectivity, or other external factors. However, we are always ready to investigate each case in detail. Kindly provide your account details and relevant information under this review so our Customer Support team can review your case and assist you further.

Kind regards,
Weltrade Customer Support Team

Weltrade からの回答

2026年4月6日

We are sorry to hear about your experience. Please note that Weltrade Ltd. is an International Business Company incorporated in Saint Lucia, not in St. Vincent. We operate in accordance with established regulations and internal compliance procedures. Account restrictions are never applied arbitrarily and may occur when additional verification or security checks are required.
We would like to review your situation in detail. Please contact our Customer Support team at info@weltrade.com with your account information so we can investigate and provide clarification.

Kind regards,
Weltrade Customer Support

Weltrade からの回答

2026年4月6日

Thank you for your feedback. We’re glad to hear that you find the platform easy to use, though we regret that your experience with spreads and bonus conditions did not meet your expectations.
Please note that spreads may vary depending on the account type and market conditions. All bonus and promotion terms are transparent and available for review in the client’s Personal Profile, and we aim to present them as clearly as possible.
If you experience any issues with bonuses or trading, please contact our Customer Support team, we will be happy to review your case and provide clarification.

Kind regards,
Weltrade Customer Support

Weltrade からの回答

2026年4月6日

We understand that seeing a Stop Loss triggered during a spread fluctuation can be frustrating. Please note that during periods of low liquidity or increased volatility, spreads are floating and may widen momentarily as part of normal market conditions.

We understand your concerns and would like to review your case in detail. Please contact our Customer Support team via the official Weltrade website with your account and trade details so we can investigate and provide a clear explanation.

Kind regards,
Weltrade Customer Support

Weltrade からの回答

2026年4月6日 に更新

Thank you for your feedback. We’re glad to hear that your overall trading experience has been positive, though we regret the inconvenience caused during the verification process.
Please note that repeated document requests may occur when additional checks are required to ensure compliance and account security. We understand this can be frustrating and are continuously working to improve both the speed and clarity of our procedures.
We appreciate your patience and remain at your disposal for any further assistance.

Kind regards,
Weltrade Customer Support

Weltrade からの回答

2026年4月3日

We’re sorry to hear about your concerns. Please note that all bonus conditions, including trading requirements, are clearly outlined in the terms and conditions on our official website and in your Personal Profile. We always encourage clients to review this information before activating any bonus.

Best regards,
Weltrade Customer Support

Weltrade からの回答

2026年4月2日

We're really sorry to hear about this issue. Trading high-impact events/news involves rapid price movement that can lead to slippage or requotes as the system seeks the next available market price. While we aim for the fastest execution, high volatility can affect trading conditions.

To investigate your specific execution and further assist you, please share details with our support so we can review your case and assist accordingly.

Best regards,
Weltrade Customer Support

Weltrade からの回答

2026年4月2日

We’re sorry to hear about this issue. Please note that price feeds may differ between brokers due to different liquidity providers and execution conditions. Short-term spikes can occur during periods of low liquidity or high volatility.

If you have specific examples, please share them with our support so we can review your case and assist properly.

Best regards,
Weltrade Customer Support

Weltrade からの回答

2026年4月1日

We are sorry to hear about this issue. Please note that slippage on instruments like gold may increase during periods of high volatility or low liquidity.

When it comes to customer support, we always try to reply as soon as possible and help our clients resolve their problems quickly. If you still need help, please contact our support again so we can assist on your case.

Best regards,
Weltrade Customer Support