Wheels Bike Shop (Trek) レビュー 

Extremely poor service and completely unacceptable experience.

I ordered a Trek Marlin 5 Gen 3 with a promised delivery time of 7–10 days. After waiting 7 days, I was suddenly told that my size was not available — something that should have been confirmed before taking my order.

I was then asked to choose an alternative, so I selected the Marlin 6 Gen 3 and even agreed to pay an additional SAR 600. Despite this, the same issue happened again — “size not available.” This clearly shows a complete lack of inventory control and professionalism.

Customer service is equally frustrating. Responses are delayed until the end of the day, and when you follow up the next morning, they again delay until evening. This endless loop of poor communication shows zero respect for the customer’s time.

After all this delay and inconvenience, offering me the older model again is simply unacceptable.

I placed this order on 15 March 2026, and as of 2 April 2026, nothing has been resolved. This is a complete waste of time.

I have now cancelled my order and requested a refund. I strongly advise others to think twice before ordering from this company.

Order #5828

Did my bike fit last March 3 2026, with bike fitter sir Jaime at Al Yasmin branch and he did a very nice job! he hit with pinpoint accuracy! no more neck, lower back and knee pain! 🫡

They did a great job sorting out our two racing bikes. Great high quality work and for a fair price. big shout out to mechanic Basha and Ram plus to salesman Shano. Thank you

Great customer service and good quality bikes. I have bought a couple of bikes from Wheels and they have all arrived quickly and professionally assembled. They usually follow up with a call to make sure if everything is okay or if there is any uncertainty.

The Trek bikes that we got were great mid-range bikes that have been very reliable, in dusty desert conditions.

Highly recommend Wheels.

highly recommended, excellent customer service

The site is excellent, easy to navigate, and the service is excellent. I was helped to choose the appropriate bike and its accessories with ease.