Whirlpool USA レビュー 649

This is covered by the 12 month warrenty. Side by side refrigerator. We came back from vacation and the Ice macker stopped making ice. It dispenses water and ice in the hopper. Called whirlpool. "We will have to locate a service provider. 2-3 business days." A week later no call. Got an email. 'Upon receipt of your email request, we will order the parts and send them to your residence at no charge.
We ask that you pay the service technician for the labor and send in the invoice for up to $200 reimbursement for any functional failure as determined by the service technician.'

Called customer 'servicing' Support does not exist. I was informed there was "no service provider was in my area." Granted I live in rural Mo. I called my local service provider 60 miles away. They said they stopped doing warranty service for Whirlpool. 12 months ago, they paid them $112 for a service call whether is was one trip or several. If they had to order parts and then service the refrigerator. they got only $112. If there was a delay in getting parts over 30 days, they got paid only for parts and not the $112. I was told by their tech that Whirlpool Ice makers frequently go bad. They would charge me about $400 to replace my Ice maker. I might get my $200 reinbursement. No service provider could stay in business with that reinbursement structure. There is NO warranty service.

Refridgerator bought new in October 25 from Whirlpool. Ice maker has been dumping water into the fridge for past 4 months. We are on tech visit number 7. They have replaced 6 parts so far and refuse to replace the unit. Cost to me has been 7 days off work and over 1500 lost food. Their customer service reps are nice, but their hands are tied by this horrible companies processes. They refuse to just replace fridge with like. We are now just replaceing parts that have already been replaced! Its IMPOSSIBLE to get an escalation. as a Whirpool customer of over 30 yrs, with approx 15K of their appliances in my home right now, this is my very last Whirlpool Purchase.

April 12- Day 42 without a warranteed Whirlpool washing machine-purchased from Famous Tate October 2025. It broke down March 2. Flamingo appliance called 3/2. They sent a service tech out March 12 -which wasn’t unreasonable. Gear case all chewed up. Part ordered on that day. Then I waited and waited, and after numerous calls to Famous Tate, Whirlpool -(who was expediting part?). Finally got an e-mail 4//6/2025 stating part was in. When I called to schedule appointment 4/7 was told the next available appointment was on 4/20. Been waiting this long and it’s gonna be another two weeks?? Told the person I spoke to on the phone that this was unacceptable yet there’s nothing I can do at this point but wait for clean clothes as they have my needed part. So frustrated with all 3 companies involved and will be sharing the same review on all of their sites. FamousTate said they reached out to whirlpool with a return authorization request on 3/30 -I assume that was asking for a new washing machine because a new one could be delivered in 2 to 3 days-(and mine was obviously defective) they told me I should have some notification within 24 to 48 hours. I got nothing. Few days later I called whirlpool again….they said they had nothing on file about return authorization but part ordered had been shipped. I’m copying and sending it to all three companies involved because they’ve all had plenty of time to fix this issue. I was considering buying a new one elsewhere -next day delivery but this is new and under warranty. So glad all these phone calls were recorded so that folks in these companies hopefully will step up. Thank you for your time. I’ve spent hours and hours and hours on the phone for a month and 1/2 dealing with this issue and I still don’t have a working washing machine forty two days later! So frustrated!
#need clean underwear

In the first year and a half of owning our whirlpool products, every single one has needed maintenance/service. Our dryer after one day, our oven after 6 months, our dishwasher after 10 months, and our washer after 17 months. Two repairmen have come to fix our dishwasher in separate occasions and have told us they found and fixed the leaking problem, but it’s still leaking anyway. Luckily our other appliances have been fixed after one visit. But it’s ridiculous for new products to need this much maintenance.

Have a washing machine I cannot get fixed. 4 months old still under factory warranty. Do yourself a favor and buy other brands.

I bought a Whirlpool side by side fridge from Lowes...biggest mistake of my life...this unit has been a lemon since day one which was 30 days late arriving from Lowes. The repair company Whirlpool uses can't guarrantee the $328.00 repair they did will fix all the problems including not cooling enough to keep our food safe...we have lost $500.00 of food twise now. The freezer won't stay cold enough for the ice maker to make ice and the water dispenser hasn't worked since day one...did or has Lowes offered us a replacement or refund...nope...neither has Whirlpool. Buying whirlpool is exactly like flushing your money down the toilet...BUYER BEWARE..!!

I purchased a new Whirlpool microwave in 2024. I have had multiple error codes (E7-E9). I called for service and the "preferred' vendor could not service the microwave due to part issues. I had them back out today. This is a known issue with my particular model. The parts come to nearly $500. I spent the last hour on the phone with customer service. They will do NOTHING! What an absolute joke.

I replaced all my appliances a year ago, the fridge and dishwasher were Whirlpool. The others were GE and Electrolux, which I have had NO problems with at all. The two Whirlpool appliances have been nothing but trouble. Multiple repairs on both, and both still have issues. The freezer door had problems from day one and eventually was replaced, but it still has the same issues. Water leaks from the dispenser, and condensation accumulates and drips off the edge of the door.
The dishwasher wasn't drying and eventually was repaired. Now that it works properly, the front panel is rusting! It's a stainless steel panel, it shouldn't rust. Whirlpool doesn't seem to want to take care of this. I'm very disappointed, I expected better from a company with the stature of Whirlpool. They lost my business, I'll buy any other brand in the future.

Oven only 4.5 yrs old and just melted the LED control panel from a short or something. Customer service is like whelp I guess you can pay to have it evaluated and then pay to fix it. $1500 oven! I’m really just thinking of scrapping it and getting anything but another whirlpool appliance EVER AGAIN!

We purchased a brand-new home two years ago that came fully equipped with Whirlpool appliances. Initially, everything seemed fine, but our experience since then has been frustrating and disappointing.

A few months ago, our dryer had a major issue shortly after the one-year warranty expired. To Whirlpool’s credit, they did step in and repair it at no charge as a goodwill gesture, which we appreciated.

However, just a few months later, the washer developed a serious problem. This time, despite multiple calls and escalating the issue as far as possible, Whirlpool refused to provide any assistance. We ended up paying $397 out of pocket for a repair.

What’s even more concerning is that the handyman who fixed the washer told us this is a known product defect. If that’s the case, it’s very disappointing that Whirlpool would not stand behind their product the way they did with the dryer.

Based on our experience, the quality and reliability of these appliances are questionable, and the inconsistency in customer support makes it hard to recommend Whirlpool. While we appreciated the initial goodwill repair, the lack of support for a known issue with the washer leaves us very dissatisfied.

I bought a high-end Maytag washer and dryer set and the electronics on the dryer burnt out after two years. The so-called 10-Year parts warranty only applies to 2 parts on the whole machine, none of the electronics are covered. Needless to say, I now have an expensive worthless dryer sitting in my basement. Model #MGD5630HW 3

I purchased a refrigerator that was delivered on October 31, 2025. I’ve had an issue with the door flap not closing properly since I received the appliance. I have had authorized whirlpool technicians to my house five times since the beginning of December. I have to leave work for every appointment. Each appointment is scheduled 7-10 days out. The issue is still not fixed. Now I have to have a technician come out for a sixth time to add washers to the bottom of the door to rig it in an attempt to repair the issue. There is already one washer on the door. I guess we’ll add a few more to see if that works. I called “escalated” customer service. While today was the fifth visit (2nd repair company). There were only 2 visits logged in the system prior to today. And then I was told an order to even apply for a replacement appliance, I have to have the same issue happen 3 times within a 30 day span. Even if the issue did happen three times within a 30 day span I couldn’t get three appointments scheduled that close together. I will never buy another Whirlpool appliance.

Long wait/hold times, multiple disconnects, transfers to “someone who can help” all to get a part that is under warranty - according to the sticker on the machine - for another 5 years. They want almost $400 to have their person install a $120 part. So I’m paying for the part anyway. Terrible terrible customer service

Washing machine purchased 9/2024. 11/2025 it would not drain entirely and digital screen flashing sense and done. Unable to start a cycle or get machine to do anything. Service repair replaced pump/drain and digital screen. Repair man said seeing this often in this brand/product. To repair would cost aa much as a new washing machine. Today same thing happened and only option was to purchase a 1 time repair for $363.80 or $32.99 a month for 1 year.
This product is 1.5 years old. Apparantly they are disposable products now. We will be buying a new washing machine, but not whirlpool.

Bought a new refrigerator in July of 2025. It was damaged from the factory as the protective sheeting was intact still. Accepted the delivery thinking Whirlpool would send a new door soon.
Finally, in January, got the new door!
Flamingo appliance came and opened the package only to find the new door damaged as well!
During many calls to Whirlpool, customer service was in the " don't give a s**t" mood, saying it takes 18 weeks for a new one. Obviously, no quality checks done. Back to waiting for another 18 weeks. In the meantime, ice maker has stopped working, so will be seeing how long this repair takes.
This company has outdone themselves in shoddy products in their haste to build quick, problematic or needing replacement products. I see no response from them to these reviews which enforces my thoughts of " don't give a d**n".
Not going to waste my money and time going forward.

Whirlpool is a HORRIBLE company!!! Do NOT purchase anything from them!! We bought a Maytag washer in September 2025. (Whirlpool bought out Maytag). They have been out for repairs 4 times since January!! Today was the 4th time, they still have NO IDEA what is wrong. They want to keep throwing parts at it and guessing at what's wrong. Meanwhile wasting my time being off work to wait for 4 hour windows for repairs. Now they want to send someone out for a 5th time to change more parts, instead of calling a lemon....A LEMON!!!! Exchange this junk for something that works properly!!!!!!! Stop wasting my time!!! You didn't waste any time taking my money when I purchased this JUNK!!!!!

Purchased a Maytag 2 months ago and it worked maybe 5 times. It had an error code F2E2 and was suggested while waiting for repairs that may help us was to unplug the plug for 5 minutes and then plug back in. Well it worked a few times and the totally stopped. An appointment was set and the technicians truck broke down. He called and said he forgot his wrench and went back for it and his truck broke down. Next I was sent a text from Flamingo Appliance saying they know because of their”expertise” they know the part we need even without looking at it first what part to order. Ho Ho !! Tech came a week later and of course you all know that it’s the wrong part. What a surprise - so much for their expertise. Now supposedly the correct part is on order, but who knows, with these…….. people, if it will ever get fixed. I went to Flamingo Appliance hoping I could talk to someone but the area of their warehouse was so bad, dark and dirty I wouldn’t get out of my car. The sign on the front door said go around back and that was worse.
I so wished I never bought the Maytag dryer. I hope this post helps someone to not purchase Maytag or any other Whirlpool product.

Recently purchased a Whirlpool 31 cu.ft. French Door Refrigerator/Freezer. Seems OK so far; EXCEPT A CARTON OF EGGS WON'T SIT FLAT IN DOOR SHELFS!!! WHY!?! IS "MADE IN CHINA!!!" MAYBE THIS EXPLAINS THIS!!!/DOES CHINA EVEN HAVE EGGS IN CARTONS!?!

I purchased a Whirlpool oven model W7 OM5 4S H which has proven to be defective over time.

The product started showing cooking issues (the lower part does not cook properly), requiring a technical intervention already in February 2025. However, the issue was not resolved.

Subsequently, further problems appeared, including condensation and water leakage, making the appliance effectively unusable under normal conditions.

I formally reported the issue via PEC, providing documentation and a detailed description of the defects. However, no proper response has ever been given regarding the actual problem. The only solutions proposed were paid repair (around €189) or purchasing a new product at a discounted price.

It is unacceptable that, in the presence of a defective product with persistent issues, the customer is asked to bear additional costs to fix a situation not caused by their own actions.

To date, the case remains unresolved and no adequate solution has been provided.

Based on this experience, I cannot recommend purchasing Whirlpool products (now part of the Beko group), at least until there is clear improvement in product quality and customer support.

I have 3 whirlpool appliances that are under three years old. The washing machine electronic mixing valve failed 2 months ago and I purchased and installed an open replacement at a cost of over $200 parts and labor. Today my over the range microwave door completely self destructed. Both of these seem to be common failures when researched online. Will never buy another whirlpool, Maytag, or any other product affiliated with the company. Garbage just waiting for its’ day in the landfill.