WhiteBridge AI レビュー 65

WhiteBridge AI からの回答

2026年1月19日

Hello, please accept our sincere apologies for the issues you’ve experienced with our service.

We want to resolve this for you as quickly as possible, but we are currently unable to identify your account or transaction based on your review alone.

To help us process your full refund, please reach out to our support team at support@whitebridge.ai and include the email address you used for the original purchase.

Once we have that information, we can locate your file in our system and return your funds immediately.

Thank you for your patience and for bringing this to our attention so we can make it right.

Best regards,

The WhiteBridge AI Support Team

WhiteBridge AI からの回答

2026年1月5日

Hello Vincent,

Thank you for taking the time to share your feedback - we’re truly sorry to hear the experience didn’t meet your expectations.

Our reports are built using publicly available information, but we completely understand your point: if the data available online is limited or inconsistent, the report may not feel valuable. Unfortunately, public information differs greatly from one person to another, and when there isn’t enough credible data available, we’re not able to generate deeper insights or include certain details.

Regarding features like “most frequent contacts” or “recent contacts,” we want to clarify that we don’t have access to private contact lists, call logs, or messaging history, and we don’t attempt to retrieve or infer that kind of personal data. We only use information that is public and legally accessible.

That said, your feedback is valid - and we don’t want you to feel you wasted your money. Please contact our support regarding the refund support@whitebridge.ai

If you have any questions or would like us to review the report with you to see whether additional sources may be available, feel free to reach out to our support team as well and we’ll be happy to help.

Thanks again,
Whitebridge Team

WhiteBridge AI からの回答

2026年1月5日

Hello there,

Thank you for your feedback - and we’re really sorry for the confusion and frustration this caused.

You’re absolutely right to expect two distinct reports when you pay for two. In some cases, if a person has very limited public footprint, the system may rely heavily on the information entered during setup to create a baseline profile, which can make it feel like the report is simply repeating what you submitted. That’s not the experience we want you to have.

You also raised an important point about entering different name variants and multiple emails. Many people appear online under variations of their name (nicknames, maiden names, alternate spellings), and being able to include multiple identifiers improves accuracy and coverage. We’re actively working on expanding this capability, and your feedback helps prioritize that improvement.

If you can reach out to our support team via support@whitebridge.ai with your order email, we’ll take care of this immediately and ensure you’re not left paying for something you didn’t receive.

Thanks again - we genuinely appreciate you pointing this out.

Whitebridge Team

WhiteBridge AI からの回答

2026年1月5日

Hello there,

Thank you for the detailed feedback - and we’re truly sorry the report fell so far short of what you expected.

We completely understand your frustration, especially since you tested the service on someone whose online presence you already knew was easy to find. If our report failed to surface profiles that should have been discoverable, that’s not acceptable - and we agree that you shouldn’t be paying for an experience that feels overpriced or incomplete.

To address your request please contact our support team via support@whitebridge.ai regarding refund.

Whitebridge reports are built using publicly available data, but the availability and consistency of that data varies widely by person and platform.

We also appreciate your point about pricing versus value. Feedback like this is important and helps us improve accuracy, coverage, and transparency - especially when customers compare results across services.

If you’d like, you can contact our support team and we’ll also investigate why those profiles were missed so we can address the issue for future reports - but regardless, you will definitely will get a refund.

Thank you again for giving us a try, and sorry again for the disappointment.

Whitebridge Team

WhiteBridge AI からの回答

2025年9月25日

Joshua,

We're always open to helping you out, but we never received any emails or attempts to contact our support from you regarding the report. We're always able to review the report for you, provide the credit back, or give you a full 100% refund guarantee if you like.

Please get in touch with us at support@whitebridge.ai, and we'll sort out your problem to get the right report for you. We have a dedicated team working on report quality who are here to help get it right for you. You can just tell exactly where it went wrong and we'll get back to you with a new one.

WhiteBridge AI からの回答

2025年9月19日

Hello Joseph, thank you for your feedback.

It's unfortunate that the link didn't work for you. But I don't see any attempt to communicate with us via Support channel or using email to help fix this for you.

Would be happy to provide you with a refund if you're not satisfied with the quality.