Whizz レビュー 57

HORRIBLE! They use third party cleaners which was fine but then they messed up the booking. I'd been honest in what was in store. The team turned up and looked completely unprepared to do the job. It was a clean to move out of a rented house - they didn't bring even a small step ladder - how were they going to clean high cupboards, light fixtures and given their own heights the top of doors etc. They were overwhelmed by the job and spend much time trying to contact Whizz. Instead of calling off the job they did a third of it and left early. Their report was then emailed through and they lied about what they said they'd done. Whizz made me jump through hoops before saying they'd get them to come back. So hours wasted because the team arrived late, hours producing a report and taking photos and another day taken out for them to come back? And you want me to let people who can't clean and who lie back into my home? No just lie but were legally fraudulent. No no no. It was a few stressful weeks before Whizz finally processed a full refund - I spent a lot of time chasing and hassling. Be careful - had I got someone else to clean in the meantime they would have used that as a reason not to refund any money. I eventually got the house cleaned but it also meant 3 weeks of rent lost sorting this out. If you read their Google Reviews this seems to be a common story about poor service and lack of customer service in resolution. They were horrible people to deal with and incompetent at doing the job. UPDATE: They tried to bribe me to take down this review. They brought back the situation and exacerbated it. Months and months later, they again brought back my distress by asking me to remove the manager's name in the review saying it was against TrustPilot Ts&Cs - fine, ok I disagree because I hink managers (not employees, but managers) should be accountable. Ask for that at the time of the review. The fact they did it several months later just brings it all back again - for crying out loud- this is my dead parent's house! They're deliberately being cruel with the handling of this. Now they're using my email for marketing.

Very bad communication, never refund by cash if you cancel an order, very expensive. Never try them again

The shifting guys were great but they didn’t bring a stairs trolley, only a wide one which didn’t fit the apartment stairs.
So they carried each box individually and the final charge was double the original quote.
Several heavy items were not moved. The manager’s justification was unconvincing.
I’ll never use them again or recommend them.

If you love terrible cleaning, frustrating customer service and the opportunity to waste a lot of your time trying to sort out the mess this company will definitely leave you in then by all means book whizz, but I feel you probably want to avoid this so please do yourself a favour and go with anybody else, even if you only alternate is an asthmatic toddler.

Terrible.
Avoid.
Not too expensive, I'll give them that, but did not in any way provide the service they promised.
Removalists were lovely but their truck was way too small. Didn't fit all of our furniture. Not by a long way. We had to do many, many, many trips to complete our move at great cost in time and money.
Avoid.

Is there a zero rating?

Booked s cleaning for 25th October and no one showed up. Is this how you do business? Ask customers for full payment and then leave it as is? You don’t know how we feel as we move houses- on how difficult it is physically and yet more emotional stress added.
You don’t deserve your own tag line as leading cleaning services in Australia. Take that down.

After speaking to someone- he offered me movie tickets for the anxiety and stress they gave. Very insulting…
Pls review all comments before you consider this business. Always available when calling and doing follow up but when problem arises- they cant be reached????
Dont take this business. Find someone else.

End of lease clean, cleaners turned up 3 hours late and only cleaned the first floor. Refused to send the cleaners back under their guarantee. Took payment upfront and we had to pay another company to finish the cleaning.
They were rude and dismissive when we complained.
AVOID this company ! Save your money

Used their moving service last week for a 1 bedroom move, they charged me $1200!! Breakdown of communications from the very beginning has cost me 3 extra hours for the move! When I complained that they did not send the removalists with the right experience as discussed, their head of moving operations threatened to send the debt collectors on me when they've already charged me in full!

Where to begin!

Whizz gave a reasonable quote for the removal of a 4 bedroom house and was in no way cheaper than any other removal company. They booked my move in for Saturday 9am. I then receive a phone call from a subcontracted removalist two days before move date stating that they have been double booked and won't start our move until 1pm. I tried to find another removalist to replace them but everyone was fully booked so we went ahead with the removalist 'Cut Rate Movers' that were subcontracted out by Whizz. I then had to follow up the company on Saturday at 1pm because they hadn't arrived. They then said they wouldn't arrive until 4pm. Because my husband and I assisted with the move we were luckily done by 8.15pm. The removalist broke the frame of a mirror and were well aware of the break. Whizz called the subcontractor on his phone then asked to speak to me. Whizz asked me if I was happy with the job whilst the subcontractor was standing in front of me listening and watching. I felt extremely uncomfortable raising anything considering one of the labourers mentioned he had been to jail a few times for violence. I then sent through photographic evidence to Whizz of the broken frame to which they stated "I will have to speak to the movers if they are aware of the damage and get back to you." Whizz then stated "I spoke to Andrew Cut Rate movers and he denied this damage to the wooden frame and he said you were very happy with the move and was not told about damage on the move day."

To say I am annoyed is an understatement. Never use Whizz or Cut Rate Movers!

Terrible customer service chasing the customer service manager for a month to resolve on damages on items moved. He doesn’t respond to emails even after numerous follow ups.

I used Whizz for my end of lease cleaning and they did a brilliant job. It was a very dirty and they cleaned it extremely well. Very easy to deal with and the cleaner that came was great. Will use again.

Recently arranged for Whizz to take care of an end of lease clean. Due to the property selling it was time critical (which was made clear when booking) additional rooms were booked as part of the arrangement. Despite all of the above Whizz tried to keep moving the cleaning date - causing multiple trips across town to collect keys. Entire rooms were missed from the clean, yes the cleaners attended the property a second time only to not address the agents issues and Whizz to add additional charges. The process was difficult and time consuming, and everything seemed to cost me additional charges and “be in the fine print” In addition I was really displeased to find the gardens covered in cigarette butts and rubbish after the cleaners had been. Will never use this service again, still waiting for Whizz to respond to my queries.

Terrible experience. Would give 0 stars is able. Bond clean of almost $500. Basically cleaned nothing, place was filthy. Building manager said was worst she'd seen. 1 guy to do 3 brm unit. Therr less.than 3 hours. Left in
terrible state. Was utterly jobsmacked. Spent considerable time and effort to attempt to get rectified. Had to send cleaners back 4 times still not done properly. I spent 6 hrs myself cleaning the unit so majority of job done by myself. Paid for garage to be cleaned wasn't done at all. Such a stressful time and big pain. Sent letter of complaint with photographic evidence still no response. Total lack of regard for customer concerns and non response to escalation of complaint demonstrates their very poor customer service. Will be taking the matter further to QLD fair trade for resolution.

Whizz is one of the most honest and transparent companies we have the pleasure to work with outstanding technology that allows us to streamline and manage jobs report important information ,highlight our cleaning strengths and be across the progress of multiple jobs having multiple staff at multiple locations
Timely and accurate payment times accessible and outstanding communication with after hours support 7 days a week which supports our business and staff to deliver on time daily schedules . Having grown and increased our business since working with whizz has allowed us to employ and maintain local staff supporting the local community across 3 south coast locations and is largely due to the ongoing support of marketing , communication and business mentoring from their large talent pool of back end operations including dedicated account management superb IT and other professionals in other arms of their business allowing us to diversify the services we can offer to our clients

Our ongoing success is only possible when partnering with a company that can support and deliver consistently communicate effectively to enable our 5 star customer experience commitment to our clients and our very valued team of local community employees

Whizz Technologies from our team to yours we are proud to be partnering with you

Graham & Karen Griffiths
Griffiths Invest Australia Pty Ltd
Services: Standard clean, Deep clean

Do not trust this company. If I could give them zero stars I would. They will not clean your apartment properly and then hide behind their RECALL clean service which should really only be for if a landlord doesn't find the job acceptable even if the client did, not when they haven't even done enough to fulfill the initial client request.

Large portions of my apartment were not cleaned to the level that I would have lost my bond. I called Whizz and was told that I needed to fail my inspection and risk my bond so that I triggered their 'redo' service. I was told if I cleaned the things that hadn't been completed myself (to avoid risking losing my bond) then my purchase would be voided. As I do not think it's acceptable to ask the customer to risk four weeks of their rent to begin with, I redid a large amount of cleaning and your company basically refused to help because of it, even though you did not actually provide the service you advertised and that I paid for to begin with.

I've had to email the company twice about the job, as well as threaten to take them to NSW Fair Trade before getting any help and even then they offered me $50 back on a $300 job (which I am grateful for) but also insinuated that I was trying to add on extra jobs (which I wasn't). This company has been utterly exhausting.

Don't trust this company. Don't use this company. Don't risk your money and have to fight tooth and nail to not have it just dismissed. My experience with this company was terrible and has left a terrible taste in my mouth.

They told us they might not be able to make it the day we requested, then they were late showing up. Wouldn't have been a big deal if they hadn't done such a terrible job of "cleaning". They were there about 40 minutes total. We had to revacuum the carpet, because they hadn't picked up most of the dirt and cat hair, which we can do easily enough. They didn't clean any of the surfaces. They had been wiped lightly with a dry cloth, but none of the dirty or sticky spots had been truly cleaned. It says they'll wipe down kitchen appliances, that wasn't done. It says they'll empty trash bins, that wasn't done. Just an overall shotty job. Will never use them again.

Booked cleaners through whizz 2 weeks ago and can recommend. Professional, friendly and quick. Will book again.