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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Our new Wike trailer is fantastic for our daughter! She doesn't even need extra padding or support as she has needed in past trailers. It pulls beautifully and you barely notice it's there other tha... もっと見る

5つ星のうち5の評価

Helpful when ordering for our daughter that is disabled & is a adult. Gave us good information on what would work for her. When we received her buggy we did find the directions for assembly were lac... もっと見る

5つ星のうち5の評価

Trailer is comfortable for my 7 year old, maneuvers well, not to wide, light weight and feels heavy duty, can take a good beating. The only downside was the packaging it was delivered loose in a box,... もっと見る

5つ星のうち5の評価

Our WIKE bike trailer is awesome! We have a 6 year old with left sided weakness. She can't ride her own bike, but loves bike rides and this trailer is spacious enough for her to ride and enjoy! Has he... もっと見る

企業情報

  1. スポーツ用品店
  2. 自転車屋

当該企業による記述

WIKE Inc. We are proud to be the only Canadian manufacturer of bike trailers, convertible strollers, and towable carts. Designed and shipped from Canada, we have been in Guelph, Ontario, Canada since 1990. We strive to provide the best customer support, high quality patented products, and fast shipping times. We've got trailers all over the world being loved by many families and individuals who are cycling with confidence and freedom. We know just how difficult it can be to find good quality products, especially for special needs individuals. That's why we designed our Special Needs Trailers, the Large and the Extra-Large. They're designed to make special needs' individuals and their families' lives easier and more fun! We make 3 different types of trailer: Children's trailers, Special Needs trailers, and Cargo trailers. We even have a do-it-yourself kit so that you can build your own trailer to whatever dimension you need! Whether it's a children's bicycle trailer, a cargo bicycle trailer, or a trailer for an adult, WIKE has got you covered.


連絡先

4.6

優良

TrustScore 5段階評価の4.5

247件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

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5つ星のうち5の評価

Madison was great!

Madison was great!
She went above and beyond trying to find a solution for our very old trailer (talking with mechanics, etc. to see if different parts would work on our model). Our trailer has served us well so far and I would not hesitate to continue purchasing from Wike, especially with the great customer service we have received.

2023年3月30日
5つ星のうち5の評価

Obsessed - BUY IT!

My trailer shipped incredibly fast, it was super easy to put together, it rides and steers so smoothly. The hard bottom is the best thing ever and the seats are so nicely cushioned. My one year old and five year old LOVE it. It is so easy to switch between bike, stroller, and jogger. There isn't any part of this trailer that wasn't well thought out. Not to mention its a really nice looking too. I am obsessed with it.

2023年4月1日
5つ星のうち4の評価

Service was excellent

Service was excellent. Took off 1 star because of the site. Couldn't put just the wedge in cart without adding the trailer (which I've had for years and love it for my special needs son)and then removing at checkout. Had to call to figure that out.

2023年4月13日
5つ星のうち5の評価

Best customer service for a special needs parent

I purchased a wike special needs stroller for my daughter second hand. I called to purchase some accessory parts that were not included with the trailer and to see about a few parts to replace refresh or repair. Madison replied quickly and not only helped me with the accessories that I needed to buy new, but also with working with the shop to get a part for repair that is not normally an accessory that is sold after the fact (a main vertical hoop bent from aluminum). She was so knowledgeable about the product that from some basic pictures she knew exactly what model and even approximately when it was made.
Having a special needs daughter and working with many companies on maintenance and repair of specialty equipment I have never had an experience as seamless as pleasant and as is helpful as my experience with Wike. Madison and the whole team deserve a big high five.

2023年4月18日
5つ星のうち5の評価

Amazing Products, Amazing Service

I reached out with questions about an accessory part and Madison was so incredibly helpful! The response was super prompt and she went above and beyond to make sure my questions were answered and that the part would work for us. We already loved our Wike trailer, and the excellence of their customer service fully matches the quality of their products.

2023年4月21日
5つ星のうち5の評価

Great support regarding my flatbed trailer…

I bought an older flatbed Wike trailer On kijiji a couple of years ago, and this Spring decided to upgrade my wheels (the current ones are solid and really loud on the road). The person I spoke with on the phone was fully supportive of my having purchased the used trailer from someone else, and we had a good chat about low-cost ways to make my trailer better. She didn’t try to upsell at all. I really felt supported by the company in my choice to use a bike as my primary mode of transportation. Thank you, Wike.

2023年4月21日
5つ星のうち1の評価

No response to inquiry, lack of holes for tool mounts.

I ordered tool holders for my landscaping trailer and no holes had been made in the frame for installation.
I inquired immediately after reception whether this was standrad practice and whether I am expected to drill the holes. This was several weeks ago and there still has been no response from the company.

2023年3月20日
WIKE ロゴ

WIKE からの回答

Hello Brian! Thank you for your feedback - I am sorry to hear that we missed your email. I have just sent you a message this morning to follow up and help you out with the tool holder installation, but in short, we do not pre-drill the holes to offer you more customization for your trailer.

We will be sure to keep a better eye out for order follow up questions in the future, thank you for letting us know that we dropped the ball on that. We will add in more instruction about the tool holders to ensure that other customers do not run into the same question.

Thank you again for letting us know, and please do not hesitate to contact me directly should additional questions or concerns arise.

Madison, WIKE Customer Service

5つ星のうち5の評価

Efficient

I wanted to build a landscaping trailer from part that I already had. They were very nice and sold me just what I needed. Madison was very nice and communication was quick and efficient. Received my parts 4 days after first inquirering about it and that is including a weekend. So I am very pleased.

2023年4月17日
5つ星のうち5の評価

We love our wiki since the first day we…

We love our wiki since the first day we got it. we like that it is light and easy to transport. thank you. we recieved our parts very quick and everything look good. we were nervous about ordering out of the country but you made our experience very good. Thank you again.

2023年4月4日

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