Wild Apricot レビュー 

Worst email editor ever.
All I want to do is compose a simple email requesting volunteers. It has narrow preset margins you cannot change. You have no idea where the cursor is unless you're actively typing. Bullets are a HUGE challenge. If you change any, you start getting new ones in random places. Sometimes if you change nothing, bullets start showing up randomly.
The preview does not show this crap. You are able to send test messages to yourself and that is the ONLY way to see the true, final version.

Absolutely loathe it and can't wait to move everything elsewhere.

Been using it for 7 years. The whole thing is hopelessly out of date, and an incredible pain in the ass to do anything on.

I feel completely trapped in this software. Wild Apricot is meant to be a core part of my member organization’s operations, but I dread using it and avoid it as much as I can.

The newsletter builder is genuinely bad. Beyond the awkward and cumbersome UI, I’ve had newsletters that the system claimed didn’t send or were still “queued for delivery” when they had actually gone out — and I couldn’t see any analytics for them. I’ve also had emails fully disappear: not in the queue, not in sent, just gone. So I have to recreate the entire email from scratch.

It’s extremely expensive, especially given that it’s a Canadian company that charges in USD. The website itself is confusing for end users, and the automated emails to members about renewals are equally unclear. Everything about the platform is opaque.

The member admin experience is just as rough. If you try to view a page on your own member site while logged in as an admin, the view is broken, and you can’t easily find the URL for the page either. I haven’t even attempted to use events, stores, or donations because I have so little confidence the basics will work.

Member management is cumbersome. There’s only one admin per “bundle” (a bundle coordinator), and it’s not clear to end users how to update their own accounts. It’s not easy to generate a simple list of all your users. Even setting up the join questionnaire for new members is confusing. I’ve given up on using their interface for almost anything, I export a CSV every single time, and once you see the CSV, you realize how messy the underlying data has become.

I would not choose Wild Apricot again, and I wouldn’t give it another chance. If you’re evaluating membership software for an organization you actually care about, look elsewhere.

This is a SaaS product from 2002, I think. It's hard to use, ugly and produces a terrible user experience. Yes, I know, I tried it out in advance of signing up, but until you actually try to use it to accomplish something, you can't realize how terrible it is.

Worse Support Ever
We are a nonprofit. We selected this company based on the sales teams demo and confirmation that it could meet our needs. 9months later we are still not able to launch. We cant get a LIVE PERSON to speak to us. They continue to send hyperlink from their help menu that is not addressing our need. It is so frustrating that we will cancel. I've tried so many different ways to get the help needed. Today, I tried scheduling a sales call in hope someone would be able to speak to us. They canceled that 15minute session too. This is so unfortunate as we really need such a platform. If only they could deliver what they are selling!

We have been using WildApricot for 1 month and have had the WORST experience with their support and Personify Payment System. It literally takes weeks to get an answer to your problem. We started a tech support issue with them on Sept. 4th and we are still trying to get an answer to our problem. Our organization is going to cancel this subscription!

Update per reply(09/16/25)
I already have 4 tickets open and have been going back and forth via email with several of your support team and no one can help us. We have been going around in circles for weeks on one simple issue!

The websites their service creates look terrible, like they were created in 1995. Then you have to pay a fee just to test your payment settings. And they have no good way to integrate their garbage scripts into a 3rd party website even though they claim they do. Once you upgrade to a paid plan, support sucks. And they charge US customers 3% to use a credit card to pay for their services. Everyone else doesn't get charged this fee.

Some have claimed nothing good comes out of Canada and they take advantage of the USA . I don't believe this, but Wild Apricot sure makes a case for just that.

There are scammers operating through this service, sending phishing emails which attempt to trick people into "upgrading" imaginary services which were never signed up for.

WARNING: I made the mistake of not reviewing this one star section. I found this company's dealing not only unprofessional and non-responsive but antagonistic. They have no concept of working with organizations and are only interested in getting money whether their service works for you or not. I did not find them to be honest dealers of services.

Takes the hassle out of routine membership chores and offers a great opportunity to showcase your club/association with the website. A good mass communication tool as well.

User friendly...
Thanks.

This landed in my spam. Didn't see it until now. But if I recall, your support was responsive and answered my problem to my satisfaction. As always!

As others have stated, in a single word, Support is what is lacking. We've been using this for about 6 months after the trial period. During the trial period, Support was excellent. The problem is that you will not learn everything that you will need during that period. After you purchase the product/membership, Support is practically non-existent. Text support is naturally truncated. Email support has taken up to 3 weeks to get a response.

Would not recommend them. I also would not pick any products in the Personify family of companies.

I have been using Wild Apricot for years, paying their highest-priced tier. Ever since Personify took over, we've seen a steady decline. It's now to the point where the website interface operates so slow, it's nearly impossible to use. Their support system is strictly through chat, and their hours are very limited, they never offer support on weekends or ANY kind of holiday.

I have been a webmaster on Wild Apricot for two non-profits for close to a decade. The advantage is that its built in tools allow a non-professional to build and maintain a website and membership database. While I have quibbles, those key processes are excellent.
I think the worst aspect of Wild Apricot is their ability to handle text editing. As a webmaster who needs to create and maintain a lot of pages, text is where I spend most of my time. I waste so much time dealing with the idiosyncrasies of this process.
My big concern is that after the buy-out a few years ago there seems to be an emphasis on improving profitability. Customer service has gone to hell. New products are all focused on generating additional revenue for the company and haven't been of value to us. Subscription prices are increasing at high rates.
The organizations I support are looking for alternatives.

Wild Apricot is consistent, easy to learn and to master. The value of using this software is not just the complexity of learning new features - but the help provided if or when we need guidance along the way.

We are a small staff with multiple tasks and interests to stay ahead of our member's needs. Wild Apricot is always there to answer our questions and point us in the right direction to move forward.

I was a webmaster for two non-profit organizations and now WildApricot has increased annual subscription fee from $640 to $810 for the same plan. It is about 27% increase that we cannot afford to pass on to our members and customers. So we decided not to renew our subscription with WildApricot and moved to a new platform that supports non-profits and provides discounts.

Recent technical issue with how the website posts the number of registrants and openings for an event. The event page and the Upcoming Events "gadget" doesn't count a registrant with an unpaid balance. This is causing tremendous confusion among our members and event leaders.

I do some of the calendar work for our society and find it very easy to post events or to modify the information. Getting a cancellation notice out is quick and easy!

Horrendous customer service. I have emailed the "customer service" for help for at least a couple of weeks with no response.