Wild at Heart ロゎ
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Wild at Heart レビュヌ 437

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TrustScore 5段階評䟡の3.5

3.7

花屋
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5぀星のうち3の評䟡

Disappointed with the £265 bouquet I sent as a gift - advertised as full luscious blooms but what arrived was about a third of ubiquitous foliage. Recommended by Scarlet & Violet as they said they pre... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Fabulous flowers and experience! The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it p... もっず芋る

5぀星のうち3の評䟡

Flowers were beautiful(though some dropping petals by the time they were delivered). Whoever carried out the delivery were poor. They reported that the flowers were delivered which was true BUT not to... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The flowers were ordered at the depths of Winter weather in the north of Scotland. Inevitably they arrived a day late through nobody’s fault but they were still in tip top condition. Thank you for con... もっず芋る

䌁業情報

  1. 花屋

圓該䌁業による蚘述

Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.

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3.7

たあたあ

TrustScore 5段階評䟡の3.5

437件のレビュヌ

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この䌁業のTrustpilot 利甚方法

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5぀星のうち2の評䟡

Not worth the price

I bought a £180 bouquet for my mum’s birthday and was really upset to receive a small, tired-looking bouquet. It was very disappointing, especially for such a special occasion.
I can only imagine how their “delicate” bouquet looks like.

2025幎12月12日
自発的なレビュヌ
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Val,

Thank you for sharing your feedback, and we’re truly sorry to hear how disappointed you were - especially as this was a birthday gift for your mum, which we know is a very special occasion.

This certainly isn’t the experience we want any of our customers to have. To help us understand exactly what happened and review this properly, we would really appreciate it if you could send a few images of the bouquet with your order number to our customer care team via flowers@wildatheart.com. This will allow us to look into the condition and presentation of the flowers and ensure we put this right for you.

Thank you for bringing this to our attention, and we hope to resolve this for you as quickly as possible.

Many thanks,
The Wild at Heart team

5぀星のうち2の評䟡

Lack of information regarding the order


Lack of information regarding the order status: the app you provided does not work, the order status was never updated, and I did not receive any information about the delivery.

2025幎11月26日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Daniela,

Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience fell short and that you felt under-informed about your order.

We’re not currently aware of any technical issues with our order-tracking app, however we take this feedback seriously and will be looking into it as a matter of priority to understand what may have gone wrong in your case. We appreciate you bringing this to our attention, as it helps us improve our service.

Please accept our sincere apologies for the frustration this caused, and thank you again for letting us know.

Many thanks,
The Wild at Heart team

5぀星のうち3の評䟡

Some of the flowers were not as fresh


Some of the flowers were not as fresh as expected

2025幎12月2日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Oleg,

Thank you for letting us know, and we’re very sorry to hear that the flowers did not meet your expectations.

As freshness is extremely important to us, we would really appreciate it if you could share a few images with our customer care team via flowers@wildatheart.com so we can look into this properly and put things right for you. Once we’ve reviewed them, we’ll be able to advise on the next steps.

Thank you for bringing this to our attention - we look forward to resolving this for you.

Many thanks,
The Wild at Heart team

5぀星のうち3の評䟡

Lovely but by no means as grand as was


Lovely but by no means as grand as was expecting for the price - would expect to pay half for was was delivered - cheaper to get a florist to your home to make a specialised arrangement

2025幎12月1日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi!

Thank you for sharing your feedback. We’re truly sorry to hear that your arrangement didn’t feel as grand as you expected - this is never the experience we want for our customers.

So that we can look into this properly and put things right, could you please get in touch with our customer service team via flowers@wildatheart.com and share a few images? This will help us review the design and understand what may have happened.

We take great pride in the quality and craftsmanship of our arrangements and we would really appreciate the opportunity to make this right for you.

We look forward to hearing from you.

The Wild at Heart team

5぀星のうち1の評䟡

Such a shame

Such a shame. I specifically needed these flowers to take to a dinner and confirmed they'd arrive no later than 6 (dinner was at 8). They didn't arrive until 8.15, by which point I'd left.

2025幎11月25日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Beth,

Thank you for sharing your feedback. We are truly sorry that your flowers arrived later than scheduled, especially as they were intended for a special dinner. We understand how disappointing this must have been and sincerely apologise for the inconvenience caused.

We hope the full refund issued has helped to make up for the experience, and we would love the opportunity to restore your confidence in us on a future occasion.

If there’s anything further we can do, please don’t hesitate to let us know.

Many thanks,
the Wild at Heart team

5぀星のうち1の評䟡

Didn't meet delivery date even though


Didn't meet delivery date even though specified and confirmed weeks' before.

Partial refund was given after they initially offered just free delivery.

2025幎11月11日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Lucy,

Thank you for your feedback. We are genuinely sorry that we missed your requested delivery date - this is never the experience we want for our customers. As soon as we realised the issue, our florists worked to deliver your order the very next day and we provided a 40% discount as a gesture of goodwill, which you kindly confirmed you were happy with at the time.

We truly value your support and hope we can welcome you back for a smoother experience in the future. If there’s anything further we can assist with, please don’t hesitate to reach out.

Many thanks,
the Wild at Heart team

5぀星のうち1の評䟡

Have heard no feetback,on my email

Have heard no feetback,on my email, flowers where much smaller than on the picture

2025幎11月21日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Nadir,

Thank you for your feedback. We can confirm that we received your email on the 22nd and replied to you on the 24th, expressing our regret that you were disappointed and asking for images so we could look into the matter further. As we did not receive a response, we were unable to investigate this for you.

We take all concerns seriously and would be more than happy to review this again if you’re able to share the requested images. Please feel free to reply to our previous email or contact our customer service team directly so we can assist you further.

Many thanks,
The Wild at Heart team

5぀星のうち2の評䟡

The delivery took three days for a very


The delivery took three days for a very local London postcode and I was charged a National delivery fee.

2025幎11月19日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Mrs Guest,

Thank you for your feedback. We’re sorry to hear that you feel disappointed with your recent experience.

After reviewing your order, we can confirm that your bouquet was delivered on the exact delivery date you selected at checkout. Our florists also personally emailed to confirm this with you at the time.

Regarding the delivery charge, all of our deliveries, whether nationwide or within London, are charged at a flat rate of £15. This ensures consistency and reliability across every order, so you were not overcharged in any way.

We are genuinely disappointed to receive a negative review for a service that was carried out precisely to your chosen specifications, especially as our team worked carefully to fulfil your order on the exact day requested.

If you would like to discuss this further, we would be more than happy to assist.

Many thanks,
The Wild at Heart team

5぀星のうち1の評䟡

Delivery date was messaged as same day


Delivery date was messaged as same day but then not available for days - customer service was rude and unhelpful

2025幎11月3日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Isabelle,
Thank you for your feedback. We’re sorry to hear that your experience wasn’t as smooth as expected. Our customer service team did inform you in a friendly and helpful manner that, due to flower availability on the day, we were unable to offer your chosen delivery date for your chosen variety. As we work with fresh, seasonal blooms, availability can vary and we’re not always able to guarantee every flower - or every delivery window - especially at peak times.

We understand this was disappointing, but we hope you can appreciate that our intention is always to be transparent and offer the best possible alternative. Thank you for your understanding.

The Wild at Heart team

5぀星のうち5の評䟡

Absolutely beautiful

Absolutely beautiful! I ordered online for a special birthday gift. The recipient was over the moon. I could not ask for better quality of flowers, customer service & speedy delivery. Will definitely order from here again. Thank you!

2025幎10月30日

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