Wild at Heart ロゎ
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Wild at Heart レビュヌ 437

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TrustScore 5段階評䟡の3.5

3.7

花屋
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5぀星のうち3の評䟡

Disappointed with the £265 bouquet I sent as a gift - advertised as full luscious blooms but what arrived was about a third of ubiquitous foliage. Recommended by Scarlet & Violet as they said they pre... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Fabulous flowers and experience! The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it p... もっず芋る

5぀星のうち3の評䟡

Flowers were beautiful(though some dropping petals by the time they were delivered). Whoever carried out the delivery were poor. They reported that the flowers were delivered which was true BUT not to... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The flowers were ordered at the depths of Winter weather in the north of Scotland. Inevitably they arrived a day late through nobody’s fault but they were still in tip top condition. Thank you for con... もっず芋る

䌁業情報

  1. 花屋

圓該䌁業による蚘述

Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.

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3.7

たあたあ

TrustScore 5段階評䟡の3.5

437件のレビュヌ

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この䌁業のTrustpilot 利甚方法

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5぀星のうち3の評䟡

Flowers were beautiful(though some


Flowers were beautiful(though some dropping petals by the time they were delivered). Whoever carried out the delivery were poor. They reported that the flowers were delivered which was true BUT not to the right address. I won't go on, but bemused why the deliverers didn't ring the recipient's mobile at any point.

2025幎8月21日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Sally,

Thank you for taking the time to share your feedback. We’re pleased to hear you found the flowers beautiful, though we’re truly sorry for the issues you experienced with the delivery. Your order should have arrived in perfect condition and at the correct address and we regret that this wasn’t the case.

Please know we’ll be raising this with our carrier to ensure this doesn’t happen again.

Warm regards,
The Wild at Heart Team

5぀星のうち3の評䟡

The flowers didn’t last very long the


The flowers didn’t last very long the dahlias only lasted 4 days and roses for by today I expected longer for £110

2025幎8月7日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Christine,

Thank you for sharing your feedback. We’re really sorry to hear that your bouquet didn’t last as long as expected. This is certainly not the experience we want for our customers.

If you’re able to share some photos of the flowers with us at flowers@wildatheart.com, our team would be happy to take a closer look and see how we can make this right for you.

Many thanks,
The Wild at Heart Team

5぀星のうち2の評䟡

Stunning usually

Ordered Sunrise Magnificent the largest version .Arrived very lack lustre, un-magnificent and much much smaller than i expected having used W@H before .Flowers also dead within 5 days , would of expected to also to last a little longer

2025幎8月7日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi,

Thank you for your review. We’re very sorry to hear that your Sunrise bouquet did not meet your expectations and that the flowers didn’t last as long as they should have. This isn’t the experience we want for our customers, especially as you’ve ordered from us before.

To help us look into this further, could you kindly send some photos of the bouquet to flowers@wildatheart.com. Our team will review them right away and do our best to make this right for you.

Many thanks,
The Wild at Heart Team

5぀星のうち1の評䟡

Disappointing Experience on a Very Special Day

I visited the shop on Tuesday, 1st of July, full of joy and excitement, as I was looking to buy a small bunch of flowers for my wedding. Unfortunately, my experience was incredibly disappointing and upsetting.

There was a man with glasses working there who was extremely rude and dismissive. When I politely explained that I was a bride and asked for help selecting a small bouquet, he didn’t even acknowledge the occasion with a simple “congratulations.” Instead, he immediately quoted a price — starting from £75 — which left both me and my partner quite shocked, as I hadn’t even asked about the price yet.

I then asked if we could just buy a few individual stems to arrange ourselves. He said yes, but those started from £48. Since we were short on time and needed something quickly, we felt pressured to go ahead with the purchase.

Unfortunately, the flowers we were given were not fresh at all. It felt like he just handed us whatever was left over — older stock he wanted to get rid of. Within just a few hours, due to the heat, the flowers had wilted and looked completely lifeless.

This experience was very disheartening, especially on such an important and emotional day for us. If you’re looking for flowers to brighten your special day, I strongly advise you to consider another place where your happiness and occasion will be treated with care and respect.
I am happy to share the pictures of the flowers as well

2025幎7月1日
自発的なレビュヌ
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Paniz,

Thank you for taking the time to share your experience and congratulations on your recent wedding - we’re so sorry this wasn’t acknowledged properly during your visit. What should have been a joyful and memorable moment clearly fell short, we sincerely apologise.

We’re very sorry to hear you felt dismissed and pressured and even more so that the flowers did not meet your expectations. This is not the level of service we strive to provide, especially on such a special and meaningful occasion.

We take feedback like this very seriously and will be addressing it internally with our team. If you’re happy to share photos of the flowers, please send them to flowers@wildatheart.com, along with your contact details. We would really appreciate the opportunity to review what happened and make it up to you.

Thank you again for bringing this to our attention and we genuinely hope we can restore your trust in us.

Warm regards,
The Wild at Heart Team

5぀星のうち4の評䟡

Ordered peonies

Ordered peonies. They were too open to be enjoyed for very long. For £100 I would have expected better.

2025幎6月16日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Susan,

Thank you for your review - we really appreciate your feedback. We’re sorry to hear that your peonies arrived more open than expected.

Unfortunately, the recent heatwave across the UK has caused flowers to open much more quickly than usual. While this is sadly out of our control, we’d still like to make it up to you.

If you could kindly send us a photo of how the peonies looked on arrival via flowers@wildatheart.com, our team will review it and get back to you as soon as possible.

Many thanks,
The Wild at Heart Team

5぀星のうち5の評䟡

Beautiful Bud Vases

Wild at Heart created beautiful bud vases for us for a very special occasion, matching the colours to flowers they provided a year ago for another special occasion! As ever the flowers were beautiful and the vases were delivered carefully packaged - faultless service from the best florists in London.

2025幎6月6日

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