Wildflower Cases レビュー 

I had a bit of a complicated shipping issue because I am currently living abroad and my package got stuck due to local Swedish pickup rules. I reached out to customer support, and Jenny went above and beyond to help me sort it out. She offered a reshipment straight to my friend's address in Sweden so everything could be resolved smoothly. Exceptional service and so understanding. Thank you, Jenny and the Wildflower team!

I’ve been buying my phone cases from here since I was 12 years old and I’m now 20 and refuse to use anyone else’s lol. I’ve never had a problem with them and they’ve always been the most protective case on the market!

I had such a great experience with Wildflower’s customer service! The charm on my phone case fell off, so I reached out for help. Jenny was super helpful and responded so fast! They were able to get me a replacement case with no hassle at all. I really appreciate how quick and easy they made everything. Amazing customer service, thank you Jenny!! 💗

There was some sort of glitch and my case got canceled, and was sold out, and Jenny got it all figured out and got me my case!! Not sure who’s fault it was, but Jenny was a superstar in fixing it for me and getting me the sandy case I wanted so badly!

My cases did not come in time and they responded quickly and were able to track it down, once it arrived I was charged duties where it was supposed to be shipped duties prepaid and they refunded the amount I paid for duties. Really easy to work with customer service and they were quick with resolutions. I have no complaints and the phone cases are beautiful!!!

The customer service when I reached out for support with an issue regarding my phone case was excellent. The customer service agent (Jenny) was very helpful and got back to me in a timely manner with a solution. Shipping times for international orders are long though and duties and import taxes are not included at checkout.

I somehow lost the emblem on my case and when I reached to see what I could do about it they were super helpful. They responded super quick and offered me a replacement since I was within the 6 month warranty period. Jenny was so sweet and helpful. Will order again!

had a good experience. Package was delayed but wildflower did answer my emails accordingly. Cases got delivered eventually and wildflower did follow up with me. Super cute cases :)

ORDER AT YOUR OWN RISK! I placed an order which went out for delivery, but it was then returned to the sender because the delivery address on the package was incorrect (although the delivery address that I included at checkout was correct). I contacted the customer service team via the website, and received an automated response to my query but have yet to hear from the actual customer service team, and it has been days. I’ve tried to contact the phone number on the website, but that appears to be a decoy number that is not managed or monitored, and the calls go to voicemail without fail. Shelled out £40 (!!!) for a phone case and I have basically just been robbed of that money and now have nothing to show for it.

I had a Labor Day promotion issue, and I contacted the customer service team several times; they eventually responded and resolved my problem. I would say they are helpful yet it took almost 20 days to resolve the problem. Overall they are helpful and nice, just the response time can be better!

If you live outside of the US, be aware that you need to pay for returns. Depending on where you live, this can become very expensive with customs fees added on. I would have liked more notice ahead of my purchase around returns for international customers.

the worst customer service i have ever EVER worked with. lost a 6 year customer this time in so tired of them.

Very frustrating customer service experience

I placed an order and immediately realized that I had entered the wrong shipping address. I contacted Wildflower Cases right after placing the order and provided the correct address.

Their support replied saying that my order had not shipped yet and that my request had been forwarded to a person for review. Despite this, the order was later shipped using the original incorrect address.

I contacted them multiple times before the package was shipped and clearly explained the situation, but I mostly received automated/AI responses instead of actual help. I even specifically asked them not to ship the order until a human had confirmed the address change.

It’s extremely frustrating because there was time to correct the address before shipment, and their own support confirmed that the order had not yet shipped when I contacted them.

The cases are cute, but customer support should be able to handle a simple address correction before an order is shipped, especially when the customer contacts them immediately.

I’ll update this review depending on how they resolve the situation.

Horrible AI emails respond. I tried calling them but nobody picked up. Horrible third party shipping service and long time. Everything was cheap.

Ho comperato una cover e una pellicola che mi è costato 57€, per due cose banali costano così tanto poi vedo che arriva dopo un mese…già ho speso così tanto e devo aspettare così tanto ho contattato il servizio clienti che è stato difficilissimo rispondermi dove ho provato a scrivere più volte dopo una settimana mi hanno risposto che non è possibile annullare l’ordine e devo fare il reso che poi devo pagare io le spese di reso mai piu su questo sito

Does not ship items out. Order sat unconfirmed but they still took my money. Good thing PayPal refunded. Their service is horrible. Lots of AI responses or chatbots with stock answers.

Horribly clunky phone case. the super thick black border makes it difficult to swipe down to see the time or notifications. DO NOT GET if you have SENSORY issues. will have to get used to this unfortunately as i paid loads of money.

They Took My Money and Never Delivered — The Worst Customer Service I’ve Ever Experienced.

Absolutely appalling experience with Wildflower Cases. I placed an order over six weeks ago and never received it. They had no problem taking my money immediately when I placed the order, but after that, I was left with no meaningful communication or support.

I sent multiple emails to customer service. In six weeks, I received one automated response and one response from an actual person that was completely useless and did not answer any of my questions or explain what was happening with my order. Meanwhile, the tracking information still shows that my package is sitting in Los Angeles and has not moved.

At this point, I have had no choice but to contact my bank, dispute the transaction, and request my money back. Taking a customer’s money, failing to deliver the order, and then essentially ignoring them for weeks is completely unacceptable. It genuinely feels like my money was taken with no intention of providing the product or resolving the issue.

This is by far one the worst customer service experiences I have ever had. I would strongly advise anyone considering ordering from Wildflower Cases to be extremely cautious.

seriously aggravated with the customer service on this team. my friend tried to return her purchase (within the given return policies), emailed twice and still hadn't gotten a response. I decided that I would email aswell after having such an amazing response in the past over shipping complications. its been a month since my friend emailed... what is happening?

I ordered my case over a month ago, and it still hasn't arrived at Passport's facility in California.

I emailed them multiple times over the past two weeks, and got no response. The only responses I got were when I filled in the 'Contact Us' form. Even then I only got an AI response, followed by a copy and pasted response from a customer service agent, that completely disregards my intial complaint.

All I was told was that 'international orders may take up to 30 business days to arrive'. It hasn't even arrived in Passport's facility in California! To put it plainly, either my order never shipped, or it got lost in transit with zero communication.

Customer service is completely deficient; I cannot believe I had to wait days for a copy and pasted response- that is not acceptable!

I was going to wait to try and get a solution before writing a negative review, but it seems like I'm just going to have to chargeback from my bank.

This isn't my first time ordering from Wildflower, in fact I ordered a case a day before this order that I'm complaining about, and it arrived within a week. Obviously something went awry with this order, but customer service is appalling so clearly this wasn't communicated.

All in all, I like the cases, but be wary if something goes wrong, because you will be chasing customer service down to get a response, and you probably won't get a response ever by emailing them.

Edit: I received an email stating my order was lost in transit, and an offer to reship the order. I'm very glad this managed to get resolved, and so perhaps in all customer service may just be slow. Again, I really do like the cases, and their designs, and this was the first time that I had a problem. So I guess just purchase with caution.