Wilford Smith Solicitors レビュー 326

TrustScore 5段階評価の4

3.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Brilliant support by post completion team. Special thanks to Konstantina Lamprou in the post completion team dealing with Land Registry for assisting us in expediting our Title Deed registrat... もっと見る

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5つ星のうち5の評価

Joanne was absolutely brilliant, along with her team… we had a purchase and sale with them and multiple issues throughout from further down the chain; yet Joanne supported us all the way through. We w... もっと見る

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5つ星のうち1の評価

Awful company took nearly a year to complete a straightforward purchase with no chain, passed from pillar to post chasing and chasing constantly with at least 5 different people who knew nothing about... もっと見る

企業が回答しました

5つ星のうち5の評価

I have used Wilford Smith now on a few occasions for several reasons business and personal matters. Everytime I reach out I am more impressed. I am never made to feel like I am "on the clock" as so... もっと見る

企業が回答しました

企業情報

  1. 法律事務所
  2. 不動産譲渡専門の弁護士
  3. 刑法専門弁護士
  4. 雇用専門弁護士
  5. 人事コンサルティング
  6. 不動産専門弁護士

Wilford Smith Solicitors について

当該企業による記述




Visit our Website Conveyancing HR & Employment Law Criminal Defence Estate Planning Contact Us
At Wilford Smith Solicitors, we take pride in providing our clients with an incredibly personal service, tailor-made for you and your specific needs.

We believe communication is key; we will ensure you receive the best possible client care and deliver straightforward and practical advice, regardless of the nature or complexity of your situation.

In addition to providing expert legal advice, our solicitors are accessible and go to great lengths to ensure they understand you and/or your business. We will work closely with you to develop long-term strategies that work for you, your business and your stakeholders.

Our Key Areas are:


Conveyancing

HR & Employment Law

Criminal Defence

Estate Planning

OUR CLIENTS – FOR YOU
Our clients really matter to us. We work tirelessly to provide a service that perfectly fits your needs. We want to help you get the outcome you want, regardless of the nature or complexity of your situation. Our client care is of the highest standard. We communicate in plain English and we are professional and approachable team of legal experts.

OUR CLIENTS – FOR BUSINESS
Our solicitors are accessible and go to great lengths to ensure they understand your business and your legal goals. We will work closely with you to develop long-term, commercially-focused strategies that work for you, your business and your stakeholders.

OUR EXCEPTIONAL SERVICE
We work in a transparent, clearly structured manner and aim to achieve the best outcome for you – whatever the situation. We combine strong technical expertise with incredibly personalised client care to ensure you receive an exceptional service. Headed by the established partners and newly promoted directors the company now boasts specialist representation in many areas of the law.

We serve clients nationwide with offices in Sheffield, Rotherham and London.

連絡先

3.8

ほぼ満足

TrustScore 5段階評価の4

326件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 100%に回答しています

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5つ星のうち5の評価

Couldn’t recommend this Solicter’s…

Couldn’t recommend this Solicter’s enough. Lewis Battersby helped me with my case and kept me informed throughout. Thank you

2024年6月16日
自発的なレビュー
Wilford Smith Solicitors ロゴ

Wilford Smith Solicitors からの回答

Thanks Martin, Lewis is a Diamond and ill pass on your kind words

5つ星のうち3の評価

Poor communication

Initial contact was ok. They got the job done but lacked immensely in communication it was quite difficult to reach any and when they eventually get back to you answers are vaguely explained. Towards completion I
had to pay so many extra fees its unreal. I found that very frustrating i won't use them again no.

2024年4月19日
Wilford Smith Solicitors ロゴ

Wilford Smith Solicitors からの回答

Wilford Smith is committed to providing a high-quality service, and if the service is not as expected, we invite feedback to allow us to resolve the problem if possible and assist us to improve the journey for our clients in the future.

It is not in our interests to deliver a service which is not to an acceptable standard. We regret that you have felt the need to leave your review We are sorry that you have felt the need to submit your review.

We would respectfully refer you to our complaints procedure set out in general terms in our client care letter and terms of business sent out to you at the outset of your case with us which includes how you may seek to make a complaint as to the services you have received.

Our Complaints Manager will then address the things you raise in your formal complaint in accordance with our professional obligations

In regards to Extra fees these are all listed in our first communication if certain things arise and a lot can be third party ones that only become known through the transaction.

5つ星のうち5の評価

First off

First off, the help I received from one of your solicitors called Lewis was brilliant he constantly keeping me updated with the situation I was facing and was extremely kind and helpful throughout my time in contact with him.
Highly recommend this firm to anyone especially the service of Lewis who was brilliant.

2024年8月8日
自発的なレビュー
Wilford Smith Solicitors ロゴ

Wilford Smith Solicitors からの回答

Thanks Harrison, Ill pass your kind words onto Lewis and the team. So glad we could help

5つ星のうち5の評価

Commercial Documents review

Enrique was fantastic in his approach to reviewing and commenting on some commercial documentation and contracts. In excess of 100+ pages of contract listed under two legal jurisdictions very much in legalese. To the lay person is definitely a challenge. Handed over to Enrique at Wilford Smith he not only deciphered it, but was able to communicate both its content and more importantly the meanings and implications. More over there was a genuine caring for me as the client re the implications of the document, he absolutely had my back and was not just chasing a fee at the end of the case.
I would absolutely onwards refer the team at Wilford Smith and now I have used them I will not be going anywhere else for legal advice. Simply superb....

2023年12月22日
Wilford Smith Solicitors ロゴ

Wilford Smith Solicitors からの回答

Thanks for this. We always try and make things easy and do take your best interests to heart. looking forward to working more in the future

5つ星のうち5の評価

Wilford Smith are great to work with

Wilford Smith have been excellent in all transactions they have worked on. Timing and communication are excellent and all staff are friendly.

2024年7月19日
Wilford Smith Solicitors ロゴ

Wilford Smith Solicitors からの回答

Thanks Olivia, Look forward to helping you more in future

5つ星のうち4の評価

Shakey start but a good review about Joshua

Victoria turned around my case and left it with Joshua Mylvaganam after a rocky beginning with the company. As my case has occasionally required urgent attention, Joshua has always been incredibly kind and timely with information. It was always appreciated that he gave simple explanations of things. Hopefully, everything will be concluded on Monday after Joshua saw my matter through to the to end.

2024年7月17日
自発的なレビュー
Wilford Smith Solicitors ロゴ

Wilford Smith Solicitors からの回答

Thanks Samantha for the feedback ill pass on your kind words

5つ星のうち5の評価

Great service and support

I have had great support and communication throughout my case from Lewis Battersby. He is always on hand when needed and knowledgeable in his work

2024年7月15日
自発的なレビュー
Wilford Smith Solicitors ロゴ

Wilford Smith Solicitors からの回答

Fantastic, thanks for your kind words

5つ星のうち2の評価

Not great customer service/communication

Throughout the whole process with purchasing our property it was extremely difficult to get in contact with anyone working on our team and 9/10 times if we called up to question something there would be no one available.

Multiple occurrences of unclear information or instructions when dealing with paperwork and the assistants kept asking for documents they’ve already received and confirmed receipt.

Victoria however was the only upside, if we really needed to speak to someone then more often than not she would clear up any confusion or provide us with the information required.

However overall we will not be recommending to anyone in the future and will be advising our mortgage advisor of our experience with these Solicitors.

2024年6月28日
Wilford Smith Solicitors ロゴ

Wilford Smith Solicitors からの回答

Wilford Smith is committed to providing a high-quality service, and if the service is not as expected, we invite feedback to allow us to resolve the problem if possible and assist us to improve the journey for our clients in the future. It is not in our interests to deliver a service which is not to an acceptable standard. We regret that you have felt the need to leave your review.

We would respectfully refer you to our complaints procedure set out in general terms in our client care letter and terms of business sent out to you at the outset of your case with us which includes how you may seek to make a complaint as to the services you have received. Our Complaints Manager will then address the things you raise in your formal complaint in accordance with our professional obligations

5つ星のうち5の評価

Fantastic and Supportive service

We are a small family business and the support, professional services, and step-by-step guide we received from Enquire and the team helped us greatly and reduced the stress. I can't recommend him highly enough. Thank you again

2024年5月20日
自発的なレビュー
Wilford Smith Solicitors ロゴ

Wilford Smith Solicitors からの回答

Thank you Marco for this fantastic review of our HR and Employment Law team and service. We will make sure that they are aware of your words.

5つ星のうち1の評価

AVOID

AVOID. AVOID
We have been on the receiving end of appalling service from Wilford Smith. We are selling a flat and our buyer is using the firm for the conveyancing. They have delayed and frustrated a very simple conveyance. There is no point of contact.
It is almost impossible to get hold of anyone.
Our agent was asked to leave them alone.
They received all the information from our solicitor on time, and waited 2 months before reviewing it just before exchange, and we have now had a massive delay as a result.
They are appalling. AVOID. AVOID. AVOID

2024年7月2日
自発的なレビュー
Wilford Smith Solicitors ロゴ

Wilford Smith Solicitors からの回答

We are sorry you have felt the need to leave this review but we are unable to respond to you privately to address these issues as you have not provided your name or sufficient details. We have requested more details from Trustpilot and once provided we can look into this further.

Edited after no information provided as NOT OUR CLIENT

While no further information has been Supplied, our interest is always in protecting our client and doing full due dilligence. No conveyance is simple and our client would've had full contact details and been engaging with the team.

Most transactions take 3-6 months but there are so many things that can hold things up.

5つ星のうち5の評価

Proactive, approachable and easy to work with..

The team at Wilford Smith are very proactive with the provision of our HR advice, updating employee handbooks when legislation changes, the advice is insured as they are lawyers not HR advisors. We have been with Wilford Smith for a year and they have fulfilled every requirement we have had, are quick to respond and friendly and approachable. Not many lawyers are both! Big thanks

2024年6月26日
自発的なレビュー
Wilford Smith Solicitors ロゴ

Wilford Smith Solicitors からの回答

Thank you Caroline for your review. It has been a pleasure to guide you with all your HR enquiries and challenges and we hope to continue at a very high standard for you in the future. We are passing your comments on to the team and we know they will be very much appreciated.

5つ星のうち1の評価

"Unforeseen fees"

"Unforeseen fee" after "Unforeseen fee". Considering its their job to to give accurate quotes and know what kind of fees are coming they did an appalling job. The cost was double their initial quote. "We can't dictate third party fees". No, but you should have a better understanding and knowledge of what fees are likely to come up. Not ask for thousands more and simply say they were "unforeseen" it's your job to foresee them.

2024年6月17日
自発的なレビュー
Wilford Smith Solicitors ロゴ

Wilford Smith Solicitors からの回答

We are sorry you have felt the need to leave this review but we are unable to respond to you privately to address these issues as you have not provided your name or sufficient details. We have requested more details from Trustpilot and once provided we can look into this further.

Edited: Unfortunately, transactions can have third party charges such as management packs for leasehold properties we will simply not be aware of at the outset. All properties are different and with those involving management companies, the charges can be so broad, we simply cant advise until it becomes available to us.

This can be later in transactions as third parties may take longer to reply than others with an immediate interest in the property. Estate agents would normally have this for you earlier

We clearly set out in our instruction pack that such charges may be risk factor when purchasing and whilst we appreciate this can be frustrating, we are only able to work with the information as its made available to us.

5つ星のうち5の評価

Really happy with them especially with…

Really happy with them especially with Kirtsy Marshall.Thank you and hope to see you again in the future .

2024年6月10日
Wilford Smith Solicitors ロゴ

Wilford Smith Solicitors からの回答

Thank you so much Silano for your kind words. We will let Kirsty and the team know. it will be a pleasure to assist you again in the future.

5つ星のうち5の評価

Fantastic HR Support to a small charity

Always super quick at getting back to me when I need advice and the advice is always very informative and useful.
We are a small charity and HR issues can become very time-consuming but your service has massively helped with the burden of this. Thank you very much!

2024年6月18日
Wilford Smith Solicitors ロゴ

Wilford Smith Solicitors からの回答

Thanks Ellie. We really appreciate your feedback. We will pass on your comments to the guys in the HR division.

5つ星のうち5の評価

A great service from Lucy at Wilford…

A great service from Lucy at Wilford Smith helping us with our wills writing and powers of attorney. We would certainly recommend them to all our friends and family.

2024年6月12日
自発的なレビュー
Wilford Smith Solicitors ロゴ

Wilford Smith Solicitors からの回答

Fantastic ill pass on to the team now

5つ星のうち5の評価

I had an issue

I had an issue, very important. But I made 1 Phone Call , & spoke to Lewis, who then called me back and , because he,s so good and was straight onto solving the issue. He Is Literally A Life Saver. He's a great , great man. And he's so good at his job. Very much recommend. 👍

2024年6月5日
自発的なレビュー
Wilford Smith Solicitors ロゴ

Wilford Smith Solicitors からの回答

Thanks Glad Lewis could help, He really is a life saver.

5つ星のうち5の評価

Lucy Leach - Highly recommended

I instructed Lucy Leach to draft my Will and also my deed of trust. Although the matter wasn’t overly complex, it wasn’t necessarily straightforward either.

Lucy was understanding, took on all the information seamlessly and explained it in simple terms. Lucy had the draft documents with me extremely quickly and answered any questions I had between the draft and the final version.

I couldn’t recommend Lucy highly enough and will instruct her again should the matter arise. Really happy with the service she provided.

2024年5月20日
自発的なレビュー
Wilford Smith Solicitors ロゴ

Wilford Smith Solicitors からの回答

Thanks David, Ill pass on your regards and look forward to helping in the future again

5つ星のうち5の評価

Exceptional Legal Services for Businesses!!!

I truly recommend Wilford Smith to any business looking for top-notch legal representation.

I had the pleasure of working with Jake Ellison who represented us. He is a thorough professional with a strong understanding of the law, combined with his strategic approach to legal issues, helped us navigate complex challenges with ease.

His expertise and guidance were invaluable in helping us achieve our goals and protect our interests.

Thanks Jake Ellison and team Wilford Smith for your hard work.

2024年5月14日
自発的なレビュー
Wilford Smith Solicitors ロゴ

Wilford Smith Solicitors からの回答

Thanks Hari, So glad the Employment Law team got the result for you. Looking forward to our continued work

5つ星のうち5の評価

Excellent service...

It was a pleasure discussing my requirements with Lucy.
Her expertise and guidance in this matter was excellent.
Making a will out at any time would have been a daunting task for me and now I am relieved the process is over.
Many Thanks.

2024年4月10日
自発的なレビュー
Wilford Smith Solicitors ロゴ

Wilford Smith Solicitors からの回答

So glad we could help, Ill pass on your kind words to Lucy

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