Willful レビュー 1,755

Willful からの回答

15時間前

Hi Jeannie,
Thank you so much for the 5-star review! We are absolutely thrilled to hear that Julie Nash was able to help you navigate the process with such ease.

She truly is a star, and we will be sure to pass along your kind words to her—she'll be so happy to hear that her friendly and personable approach made a difference for you! Making the will-writing process simple and approachable is exactly what we strive for.

Thanks again for choosing Willful!

Willful からの回答

1日前

Hi Carla,

Thank you so much for the 5-star review! We are so incredibly happy that we could be there for you during such a challenging time.

It is wonderful to hear that our team was able to help you navigate the process smoothly and that the online signing was easy to manage, even from the hospital. Making these legal documents accessible and affordable—regardless of technology experience or location—is exactly why we do what we do.

We’re glad we could provide you with that peace of mind.
Wishing you all the best!

Willful からの回答

2日前

Hi Arin,
Thank you so much for the 5-star review! We are so happy we could help accommodate your growing family—and a huge congratulations on the new addition coming later this year!

That "peace of mind" is exactly what we aim for, and we’re thrilled our team could give you the flexibility needed to ensure your documents are perfectly timed for your situation.

We also really appreciate your feedback regarding the deadlines and the inclusion of unborn children. We are always looking for ways to make the process more seamless for families in transition, and I’ve shared your suggestions directly with our product team.

Best of luck with the rest of your pregnancy!

Willful からの回答

4日前

Hi Donna Jean,
Thank you so much for the 5-star review! We are so happy to hear that using Willful was a clear and concise experience for you.
That is exactly why we do what we do—there really is no better feeling than crossing "wills" off your to-do list so you can get back to enjoying life without that worry hanging over your head. It’s a huge weight off your shoulders!
Enjoy the peace of mind!

Willful からの回答

4日前

Hi Christine,
Thank you for sharing your feedback. We’re sorry to hear that the platform didn't offer the flexibility you were looking for and that you felt the need to manually adjust your documents.
It’s important to note that Willful is specifically designed for simple situations. To ensure our documents remain legally robust, we don't recommend manually editing or "copy-pasting" the text. Because Willful is an automated platform, we don't have a legal team that reviews custom changes made outside of our guided flow, and manual edits can sometimes unintentionally impact the legal validity of the document.
You are absolutely right that for any situations that aren’t straightforward, seeing a lawyer is the best way to go. Willful is not a law firm and does not provide legal advice.
We want everyone to be happy with their experience, so we offer a 30-day money-back guarantee. If you’re not satisfied, please reach out to us at support@willful.co within 30 days of your purchase, and we’d be happy to issue a full refund.
We appreciate the honest feedback as it helps us better clarify who our platform is best suited for!

Willful からの回答

4日前

Hi Catherine,

I can confirm that your physical documents have been sent out, and we have just reached out to you via email with more specific tracking details to make sure they get into your hands as soon as possible.

Willful is not a law firm and does not provide legal advice. Once your documents arrive, please remember that they need to be printed (if you haven't already) and signed in the presence of two witnesses to be legally valid. We include a set of clear instructions at the beginning of your documents to guide you through the signing process.

Willful からの回答

4日前

Hi Andrew,

Thank you for being so honest with us. I’m sincerely sorry that our emails have felt like "marketing overkill" rather than helpful reminders. That is certainly not the experience we want you to have while you’re working through such an important task on your own timeline.

We hear you loud and clear. I have shared your feedback with our marketing team to ensure we are being more mindful of the frequency of our check-ins. We want to be a support system, not a distraction in your inbox.

To help right away, you can click the "Unsubscribe" link at the bottom of any of our emails to opt-out entirely. We’ll be right here whenever you’re ready to pick things back up, without the extra noise in the meantime.

We appreciate you sticking with us, and we’ll give you the space you need to finish things at your own pace.

Willful からの回答

4日前

Hi Carol,
Thank you so much for the 5-star review! We love that piece of advice—taking your time really is the best way to tackle estate planning. There's no better feeling than that "weight off your shoulders" once it’s finally crossed off the to-do list!
We completely understand the hesitation around AI, but we're so glad you gave "Willa" a chance. We've worked hard to make sure she's actually helpful and patient, so it's wonderful to hear she was able to get you the answers you needed.
You make an excellent point about provincial rules. Since estate law varies across Canada, we always aim to ensure our documents and guidance are tailored to each specific province. We really appreciate the feedback and will keep looking for ways to make those provincial differences even clearer for everyone.
Willful is not a law firm and does not provide legal advice. If you ever have more questions as you finalize your documents, our human support team is also here to help Monday to Friday, 9 am – 5 pm EST.
Thank you for choosing Willful, Carol!

Willful からの回答

5日前

Hi Daryl,
Thank you so much for the 5-star review! We are thrilled to hear that you had a professional experience with Willful.
It sounds like your sister-in-law is a total superstar! We love hearing that she was able to step in and help you navigate the process—we’re just happy we could provide the platform to make it happen for you.
Thanks again for choosing Willful!

Willful からの回答

5日前

Hi Wayne,

I sincerely apologize for the frustration our emails have caused. We certainly didn't mean to crowd your inbox while you and your wife are working through your plans.
To clarify, these are automated system reminders designed to help users stay on track, but I completely understand that they can feel intrusive when you already have a plan in place.

While these follow-ups are triggered automatically by the system, you can stop them at any time by clicking the "Unsubscribe" link at the bottom of any of our emails. This will opt you out of the automated sequence immediately, allowing you to finish your documents entirely at your own leisure without further pings from us.

Thank you for your patience and for the honest feedback—it helps us improve how we communicate with our members.

Best regards,

Willful からの回答

2026年4月9日

Thank you so much for the 5-star review! We’re so glad to hear you found Willful easy to use and that it inspired confidence. That’s exactly the experience we hope to create.

Willful からの回答

2026年4月9日

Thank you so much for the 5-star review! We’re so glad to hear the step-by-step process felt easy to use, and that our follow-up support helped give you extra peace of mind. Your recommendation means a lot to us.

Willful からの回答

2026年4月7日 に更新

Thanks so much for sharing this! We're really glad the process let you move at your own pace and that you could take your time working through each section. It means a lot to know that everything felt clear and thorough, and that being able to do it all from home made such a difference.

Willful からの回答

2026年3月30日

Thank you so much for your kind review. We’re so glad to hear your daughter found the experience easy to use and enjoyed the platform. It means a lot to know we could help make the process simpler for you and your family.

Willful からの回答

2026年3月24日

It looks like we may not have received your earlier review. We appreciate you taking the time to review again!

Willful からの回答

2026年3月17日

Thank you for your feedback. We’re glad to hear the process was fairly easy to follow, and we appreciate you pointing out the parts that felt unnecessary or confusing.


We understand how adding another beneficiary, as well as seeing questions about children and inheritance age when they don’t apply to your situation, could make the process feel more complicated than expected. We’ve shared your comments with our team as we continue improving the experience.

Willful からの回答

2026年3月16日

Hi Warren,

Thank you for taking the time to share your feedback. We understand how the experience may have felt too brief, especially for something as important as estate planning.

Willful is designed to make creating a legally valid will more accessible and straightforward by guiding users through a simplified questionnaire and generating documents based on lawyer-approved templates. For some people, that ease and speed is helpful, but we understand that others may be looking for a more detailed and customized planning experience.

We really appreciate you sharing this perspective, and we’ll make sure your feedback is passed along to our team as we continue improving the product.

Please don't hesitate to reach out if you have any other questions.

Willful からの回答

2026年3月11日

Thank you so much for your 5-star review! We’re so glad to hear you had a great experience. We really appreciate your support.

Willful からの回答

2026年3月2日

Thank you so much for your 4-star review! ⭐️
We’re so glad to hear you found the process easy to follow and straightforward — that’s exactly what we aim for. Estate planning can feel complicated, so making it clear and simple is really important to us.
If there’s anything that would have made your experience a 5-star one, we’d love to hear your thoughts. Your feedback helps us continue to improve.
Thanks again for taking the time to share your experience!