Mijn display was kapot en ik pleegde een belletje. De man aan de telefoon was zeer beleefd en servicegericht. Ik kreeg direct een nieuwe opgestuurd. Hij legde uit dat je dit gemakkelijk zelf kon en da... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Plastic plaatje onder accu was stuk. Na een mailtje naar vestiging Rotterdam, kwam er reactie dat ze er 1 hadden liggen en deze werd kostenloos opgestuurd. Dit ondanks dat w de fietsen 2de hands hadde... もっと見る
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Afschuwelijk diensten ondeugelijk product, ik wacht echt al maanden dat fiets opgehaald wordt en mijn geld terug krijg. Die beloven veel doen niets ermee via mail typen hen iedere keer u wordt geb... もっと見る
企業が回答しました
Naar aanleiding van berichten in de media over mogelijk gevaarlijke accu in de B20 fiets heb ik contact gezocht met Windgoo. Zij stelden ons voor om met de fiets naar Hoofddorp te komen. Daar aangeko... もっと見る
企業が回答しました
企業情報
Windgoofun.nl について
当該企業による記述
Join the fun!
★ Meer dan 21k+ tevreden klanten
★ Beste Fatbikes/Ebikes in de stad
★ Drie officiële Flagship-winkels in Nederland
Over ons
Onze missie blijft eenvoudig en onveranderd. We willen met ons mooie merk zoveel mogelijk mensen van het plezier dat Windgoo heet laten proeven. Voor ons begint de reis pas nadat je besteld hebt. Met ons toegewijde klantenservice team ontdek je het genot van persoonlijke service zoals je dat bij een lokaal bedrijf gewend bent. Zonder in te leveren op comfort, onder het genot van enorm scherpe prijzen.
Windgoo is sinds 2022 gevestigd in Nederland. Samen met Rapid Logistics kunnen we al onze Europese klanten vanuit Nederland voorzien van ons volledige assortiment fietsen. Inmiddels verkopen meer dan 240 Nederlandse fietsdealers Windgoo en kunt u bij meer dan 100 locaties terecht voor reparatie en onderhoud.
We waren onlangs verheugd onze klanten te mogen verwelkomen in onze nieuwe flagshipstore in Hoofddorp! Kom gerust langs bij de officiële Windgoo-winkels in Hoofddorp aan de Airborne Avenue 87, 2133LV, Hoofddorp, Rotterdam aan de Groenendaal 27A, 3011SK, en Amsterdam aan de Nieuwezijds Voorburgwal 262B, 1012RS om een proefrit te maken op je favoriete Windgoo-fiets, of laat je rondleiden door onze experts.
Windgoo-Made In Netherlands!
Bezoek onze websiteKoop onze fietsen
Zorgeloos en zonder risico winkelen met Windgoo
Profiteer van de volgende voordelen tijdens het winkelen bij Windgoo
We zijn ervan overtuigd dat u verliefd zult worden op onze fietsen. Maar voor het geval u het nodig heeft, is er een retourtermijn van 14 dagen.
Ons behulpzame ondersteuningsteam is beschikbaar en wil graag de snelste oplossing voor u vinden.
Snelle en betrouwbare levering binnen Nederland en door heel Europa.
1 jaar garantie op je fiets. Gratis service en reparatie. Lees meer op windgoo.co/pages/garantiebeleid
連絡先
Groenendaal 27a, , 3011SK, Rotterdam, オランダ
- 0232340276
- contact@windgoofun.nl
- windgoo.co
3.6
まあまあ
373件のレビュー
ネガティブなレビューの 96％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Windgoofun.nl からの回答
Hi, Angie
Thank you for your affirmation of our product, your satisfaction is our hope for continuous updates for the product line !
Any other questions pls feel free to let us know.
Have a nice day:)
No access to my order
I don’t have any Access to my account. So I can’t return the Items that I bought. So there is obviously no Information about my account and my order.
2023年7月12日
Windgoofun.nl からの回答
Hi Frank,
Sorry for bringing you a bad shopping experience.
Your feedback is very important to us and we want to do our best to make it right.
Please contact our service team: contact@windgoo.co at your earliest convenience.
Best Regards,
Windgoo Service Team
Awful!! Avoid at all costs
Ghastly experience! I ordered an electric scooter for my commute to work and back (a 5 minute journey)- within 6 months the locking mechanism failed and the scooter won't lock upright or folded. Contacted the contact@windgoo email regarding the same- requesting for a refund or support and they don't reply at all. First few times they replied was beating around the bush- send multiple pictures- videos, etc. After sending them all the evidence, not even a single reply! God awful service and quality of scooter. Definitely reporting the scam company to the consumer ombudsman.
An absolute bunch of cowboys. The customer service team came back saying they can't fix the scooter anymore and I should go get it fixed at a local shop. Considering the scooter has barely been used and is still within warranty. AVOID THESE FRAUDSTERS at all cost. They will sell you an expensive product and leave you to your luck
2023年8月9日
自発的なレビュー
Windgoofun.nl からの回答
Hi Ronak,
Sorry for bringing you a bad shopping experience.
All after-sales services have processes and systems. Customer service will ask customers for some pictures and videos to further determine the attribution of the problem and provide accurate after-sales services.
Your feedback is very important to us and we want to do our best to make it right.
Please contact our service team: contact@windgoo.co at your earliest convenience.
Best Regards,
Windgoo Service Team
Pas de réponse de Windgoo
Toujours pas de réponse après réenvoi de plusieurs mails . Draisienne en panne et mauvais envoi de pièce de windgoo . Je déconseille fortement cette marque .
2023年8月5日
自発的なレビュー
Windgoofun.nl からの回答
Cher client,
Nous sommes vraiment désolés de vous avoir apporté une mauvaise expérience d'achat.
Nous vérifierons si les noms des accessoires et les images sur le backend du site Web sont cohérents. Généralement, les utilisateurs demanderont au service client les informations correctes sur les accessoires avant d'acheter des accessoires.
Vos commentaires sont très importants pour nous et nous voulons faire de notre mieux pour y remédier.
Veuillez contacter notre équipe de service : contact@windgoo.co dans les plus brefs délais.
Cordialement,
Équipe de service Windgoo
I am surprised how good the service…
I am surprised how good the service from WindGoo is. I asked for a manual for an e-scooter that is no longer manufactured and I got one. I have to rate it as very good. Thank you very much and I promise you that the next bike I will buy from WindGoo.
2023年8月2日
自発的なレビュー
Windgoofun.nl からの回答
Hi, Emanuel
Thank you for your affirmation of our customer service your satisfaction is our hope for continuous improvement of customer service!
Any other questions pls feel free to let us know.
Have a nice day:)
E20 order fell through due to lack of…
E20 order fell through due to lack of stock. Refund on it's way. Disappointing, but the immediate response and pro active attitude from the Windgoo team has been excellent. I'll reorder when the boat comes in!
2023年8月4日
自発的なレビュー
Windgoofun.nl からの回答
Hi, Stephen
Thank you for your affirmation of our customer service, your satisfaction is our hope for continuous improvement of customer service!
Don't worry, we will let you know when we can arranged the shipment about E20, also give you some discount.
Have a nice day:)
Windgoofun.nl からの回答
Hi, Sylva
Thank you for your affirmation of our customer service and product, your satisfaction is our hope for continuous improvement of customer service!
Have a nice day:)
They refused to give me adress for…
They refused to give me adress for return. For two days we are changing emails and they refused to give me adress.
Don’t use their services!
2023年8月2日
自発的なレビュー
Windgoofun.nl からの回答
Dear Customer,
Sorry to bring you a bad shopping experience.
If the order is purchased on our website and complies with the return and exchange policy, the customer service staff will definitely arrange a return or exchange for you and give you the return address.
Your feedback is very important to us and we want to do our best to make it right.
Please contact our service team: contact@windgoo.co at your earliest convenience.
Best Regards,
Windgoo Service Team
WAITED TWO WEEKS FOR A BATTERY WHICH…
WAITED TWO WEEKS FOR A BATTERY WHICH SHOULD HAVE BEEN DELIVERED WITHIN 2-4 WORKING DAYS
2023年7月10日
Windgoofun.nl からの回答
Hi Alfie,
Sorry about the trouble about the shipment.
Due to the failure of the feedback channel of the intermediate logistics provider, the delivery was delayed.
In the future, we will improve the logistics delivery time to ensure that customers can receive their packages within the estimated time and use them happily.
Have a nice day:)
Wingdoo Service Team
He quedado muy contenta con la atención…
He quedado muy contenta con la atención al cliente muchísimas gracias
2023年8月1日
自発的なレビュー
Windgoofun.nl からの回答
Hola mabel,
Gracias por su afirmación de nuestro servicio al cliente y producto, su satisfacción es nuestra esperanza para una mejora continua del servicio al cliente.
Que tenga un lindo día:)
Equipo de servicio de Windgoo
My order came 2 weeks late
2023年6月27日
Windgoofun.nl からの回答
Hi Roan,
Sorry about the delay about the shipment.
We found out that the courier placed the package directly at the parcel center, but did not remind you to pick it up, resulting in a delay in the delivery of the package.
Your opinion is very important to us. We will strengthen the timeliness of logistics in the future to ensure that customers can receive their packages within the estimated time.
Thank you very much for your valuable opinions. If you have any questions, please contact our customer service email.
contact@windgoo.co
Have a nice day:)
Windgoo Service Team
Ho comprato 1 anno fa un windgoo…
Ho comprato 1 anno fa un windgoo B9....e non trovo i pezzi di ricambio...non comprate mai un windgoo
2023年6月29日
Windgoofun.nl からの回答
Ciao Tullio,
Siamo molto dispiaciuti di apprendere la tua esperienza.
Il tuo feedback è molto importante per noi e vogliamo fare del nostro meglio per risolverlo.
Non sappiamo quali accessori ti occorrono per B9. Possiamo dirti se abbiamo accessori in vendita adesso o inviarti le specifiche degli accessori. Puoi provare ad acquistarli e sostituirli online.
Contatta il nostro team di assistenza: contact@windgoo.co al più presto possibile.
Grazie molto!
Team di assistenza Windgoo
Customer service very helpful.
2023年5月22日
Windgoofun.nl からの回答
Hi, Hassan
Thank you for your affirmation of our customer service and product, your satisfaction is our hope for continuous improvement of customer service!
Have a nice day:)
Great contact and very nice…
Great contact and very nice communication. I can only recommend the service
2023年7月25日
自発的なレビュー
I bought 2 controller because pf error…
I bought 2 controller because pf error message e8..and now i have thé e1 error code...i used this e scooter only 4 month.
I only have problem with it..
I cant spend no more money for this
2023年7月2日
Windgoofun.nl からの回答
Hi Mickael,
We are very sorry to hear your experience.
Your feedback is very important to us and we want to do our best to make it right.
Please contact our service team: contact@windgoo.co at your earliest convenience.
Thank you,
Kai
Windgoo
WINDGOO SCOOTER
Gutes Unternehmen und es hat Spaß gemacht dort zu kaufen. Melden sich auch Zeitnah bei Fragen und Problemen.
2023年7月19日
自発的なレビュー
Good Quality !
2023年6月25日
Produit livré non conforme à la…
Produit livré non conforme à la commande , pas de réponse à la réclamation .
2023年7月17日
自発的なレビュー
Windgoofun.nl からの回答
Hi Gilles,
Nous sommes vraiment désolés d'entendre votre expérience.
Vos commentaires sont très importants pour nous et nous voulons faire de notre mieux pour y remédier.
Veuillez contacter notre équipe de service : contact@windgoo.co
Merci,
Kai
Windgoo
Terrible company
Terrible company. I ordered an electric scooter for my niece's birthday. It took 6+ weeks for the order to be delivered. My order hadn't even been processed until 3 weeks had passed and I had to contact customer support 6 times. When the scooter was finally delivered, it broke down within a week of my niece using it. I have never wished for a company to go out of business more. Trust the one star reviews, and avoid this company at all costs. The customer service is crap and the product itself is worse.
2022年8月11日
自発的なレビュー
Windgoofun.nl からの回答
Hi Eoin,
We are very sorry to hear your experience.
Your feedback is very important to us and we want to do our best to make it right.
Please contact our service team: contact@windgoo.co at your earliest convenience.
Thank you,
Kai
Windgoo
Please please do not purchase any…
Please please do not purchase any product from this company!
I purchased a scooter from this company and the battery gave up after my son only riding it a handful of times and had to replace it myself.
And now a few days ago the handle bar frame snapped in half whilst my son was riding it which has caused significant injuries!
I have emailed windgoo regarding this but they did not accept any responsibility for it.
They are selling products unfit for purpose!
This company needs to be shut down to prevent any other person becoming injured as they seem to be selling faulty items to customers, putting them in danger which is not acceptable.
Currently in the process of legal action regarding this matter as this product should not have been sold with such defect.
Please beware!!!
2023年7月5日
自発的なレビュー
Windgoofun.nl からの回答
Hi Lena,
We are very sorry to hear your experience.
Your feedback is very important to us and we want to do our best to make it right.
Please contact our service team: contact@windgoo.co at your earliest convenience.
Thank you,
Kai
Windgoo
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