Window Nation - Portland レビュー 49

Delivery and installation went very well. Installers were prompt and professional.
The problem was the appearance of the black finish showed manufacturing streaks in it.
I politely let the installation manager know and have been ignored on my concerns of the appearance of the window finish.
I had to pay twenty percent more to get the black finish and am very disappointed. I am also extremely disappointed with how I patiently have waited approximately six months for a resolve. I am extremely disappointed with the lack of communication from upper management. Window Nation has my money so they do not care to make it right. I am extremely disappointed in their customer service.

Too many issues ro explain. Contracted installer was absolutely awesome & would highly recommend!

They put all new windows in our home, did a really nice job and we're happy with their work.

Two week delay on our doors and 1 trim piece missing so front door will not have any trim for 4 weeks while we wait for trim to arrive. Door knobs were supposed to be silver, but we didn't catch this error on contract so we will have to purchase correct color ourselves. Quality seems good.

From start to finish Window Nation was on point, very communicative and finished the job down to the final detail.
Love the windows and slider doors!
Top notch quality

The garden window was exactly what we wanted. Other window companies weren't able to find and order a garden window for us. It was expertly installed and all of the installation mess was cleaned up and removed. The installation gentlemen were courteous and explained everything to us. I'd happily order again from Window Nation.

Excellent salesperson Gabe to start and the great communication throughout the process.

The second crew that was sent to do the installation was exceptionally good at what they do. WN has fooled through with their promise of good customer service. I would recommend them to anyone looking to replace their windows.
Keep up the good work.

First to mention is Angela… she is so very committed that I have a good understanding of the business and how well the project and the team are going to take great care of me, making all the expectations I expect to be honored. I had many questions and she welcomed all of them and assured I was welcome to call her anytime. The team, father, son and brother in law were experts in their craft, and so respectful to me the whole time they were here… also listening to my questions while I would check in and watch them work. The were friendly, positive and always took time to answer any concerns during their time here, and cleaned up during and after the project was completed. I was amazed with the whole experience. I will never be hesitant to insist them on my future updates. I am so pleased and all concerns vanished while I watched them complete the job. The windows and sliding door are beautiful! This is a company anyone will be so pleased to deal with…. I can’t say enough great things about the whole experience ! They will never disappoint!!!

Very quick and well done job. the windows are amazing.

The sales person was great, and the company made the necessary adjustments to the order to satisfy my needs. The installers were great and finished the job in record time and advised the company quickly of two items missing from the order.

Peter's team was very careful of the flower beds. They were very efficient at removing the siding and taking out the windows. They were very careful and knowledgeable about putting in the new windows and sliding glass door. They respectful and answered questions I had and showed me how the windows and screening worked.

We got a decent price and an amazing install team. It was obvious that they took great care to make sure the job was done with quality in mind, rather than hurrying to get to the next job.

The price was reasonable for a very large replacement window. The sales person was knowledgeable and knew the answers to all my questions. The cntractors hired to install the new window were super professional.

Customer service was great and windows are awesome. Install was planned for 3 days and tuned into 5 days. Could have had a larger crew to get done sooner. Installer did a good job working with our board and bat siding. Over all done well.

The crew arrived on time and finished earlier than they anticipated and were very professional and complete with our structure and property.

great place to do business with very Courtis company

Everything went wrong before during and after.
While my partner and I were on vacation, we were getting calls to confirm our installation date, which was wrong. It took several calls to get that straightened out.
When we got our door delivered, the two men were on time, which was great, but when they called to say they were close, they asked for someone else. That should have been a clue. I introduced our partner and I and they went to work. They removed our old door, and I told them I'd be sitting out front if they had any questions. I get a call from my partner telling me to come in and look. They had installed a door that opened the opposite way, and they didn't even check with us. The office told us they're paid to install, so they installed.
The supervisor came over and said they'd have to order another door and would have to leave the wrong one in since they already went too far with it. He told them to make sure it was operational before they left. Well, it wasn't. The door closed, but it didn't lock. The screen wouldn't shut. Of course it was Friday, and we had to wedge it shut with what we could find, which was my cane. The supervisor came over on Monday to get my lock operational. I was given a time between 8 and 10, and I told Marissa I had a meeting at 10, so it's important that he got here before then. He calls at 10:25 and I told him I was in a meeting, but should be done in 20 minutes. He shows in about 20 minutes saying they know not to schedule him before 10. Tells me I'm not pushing the lock down all the way. He goes to get his tools and does something to it and magically I'm able to lock it because I apparently gained the knowledge of how to lock a simple screen door. (rolling eyes)
My salesperson, Dani, was great, and I felt like she was with me on my frustration. But it got worse.
The day our correct door was to be put in, the guy didn't have a helper, because he waited for him for 10 minutes and couldn't wake him up, so he left.
He got the door in, and he was nice enough, but the screen door still didn't close. He said he wasn't a "screen door guy" (wait...what??? This is a company installer?) so he called his supervisor. Again. Something about my wall being warped. (Then why does the regular door slide and close fine?)
He also leaves a 1 inch edge on the INSIDE that we had to spackle and paint. He said it was because the old frame wasn't the same as the new one. So naturally we're wondering if this thing was measured wrong, and what we're going to run into down the line. Now the outside, we were prepared that we'd have to paint that, no problem. But the inside gap repair? Yeah, no.
Supervisor comes over and can't get it to close. Goes back to the office, and comes back with another screen. This one has a ripped screen. But he installs it and it gets stuck. He couldn't open it from the outside and I couldn't open it from the inside. (He gives me the warped wall speech too.) He borrows a screwdriver (!) and gets it out. He goes back for a 3rd screen and this one not only closes, but it CLICKS locked. I didn't even know it was supposed to do that. What does he say? "Bonus!"
Good Lord. I had taken their sign off our yard because there's no way I could recommend them to anyone, and believe me I had been asked. I live in a condo.
So my salesperson was trying to get me an adjustment on my purchase. She asked me to send my story and all the pics to back up what happened.
I got an email from WN saying my balance was paid in full! That threw me for a loop. I was like Wow, they really DO do anything for 5 stars. But NOOOOO... My salesperson's manager's manager called to talk about financing. I said I recieived an email that my account was paid in full. He and I went back and forth about it, and he ended with, "If that's how you're going to play it", and I felt like I got punched in the gut. I shook with anger at his tone for the next two days.
I called my salesperson, and between her and the financy company, it appears that what he said was correct, but why did HE call me? If WN was paid, and it was the finance company's problem, it didn't make sense. Until my salesperson called back and said "I heard they gave you a $250 gift certificate." I'm like "first I've heard of it". Apparently THAT is what the guy was supposed to be discussing. But he started off with this "I heard you wanted half off and there's no way we can do that." (I never asked for half off, but they probably did on my behalf which tells you something.)
Another office person called me and told me about the #250 gift certificate and I said after all I went through it felt like a slap in the face. We paid almost $5000 for the exact door we could have had installed by Home Depot for $1700. We paid for professional, highly trained installers and staff. They honestly SHOULD have given us half off.
What did we end up with? A $500 COUPON! Like we'd ever use them again. ZERO
Edited for length - out of room!

Great communication throughout the process. Installers were prompt and professional and did a great job cleaning up.
There was a little bit of confusion regarding the wood panels Installed around. the windows. I thought they would be painted( finished ) and they were only primed.

They guy's that came out we're very helpful with explaining the process and communication. They also told me about other things that we now need to look into fixing. They cleaned up. Everything looks so nice. Went over other windows need to be replaced This is where we will be going.