I live in a rural area and have a limited choices on Internet. I’ve been using Kinetic for a year now. I’ve been having problems with service speed and connectivity, then my bill went up. I called... もっと見る
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レビュアーのコメントを見てみましょう
Internet went down for absolutely no reason. Tried to call to see what was up. Good luck speaking to a real person. Chat was not helpful. Have had their service for many years. Never had these problem... もっと見る
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For the longest time my only real option for internet service was Spectrum. They provided decent service but they knew they had me as a captive customer with no real options. They kept raising my bill... もっと見る
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The technician was knowledable and polite, they came a few days later and quickly buried the wires, the service has been great through lots of bad weather and it costs less than Hughes net. I put a da... もっと見る
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企業情報
当該企業による記述
Kinetic is the leading fiber insurgent provider of high-speed residential and business internet service. It provides affordable, reliable fiber internet to homes and businesses in 18 states. Kinetic focuses on providing fiber broadband to people in underserved and unserved rural communities — essentially people in communities most providers skip over. They're committed to the mission of providing Internet Better. Everywhere.
The Kinetic Promise™
当該企業による記述
- Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
- Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
- What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation. Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots. Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
- What is included in my free installation and setup?
- Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
- Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
- Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
- What should I expect during my Whole Home Wi-Fi Set Up?
- During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
- Does the technician need access to every room in my home?
- Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
- Will my yard be damaged during the installation process?
- Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know. We’re here to make sure everything goes smoothly.
連絡先
4005 Rodney Parham Road, 72212, Little Rock, 米国
- 1-866-509-8890
- UnitiCanHelp@uniti.com
- windstream.com
4.0
ほぼ満足
746件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The customer service reps are always very nice, but the work never gets done.
My experience with this company thus far has been extremely bad. I have been trying to get my permanent fiber buried and connected now since January. They finally came out and buried the permanent fiber in my yard three weeks ago. Since that time, I have been waiting for a technician to show up to hook it up and remove the temporary fiber. I have been lied to multiple times by their customer service reps saying that, "He'll be there today". The company obviously has an issue with truthfulness/integrity and I don't feel that they are trustworthy. I'm seriously considering moving to Starlink just to bypass their BS. The customer service reps are always very nice, but the work never gets done.
2026年3月9日
自発的なレビュー
Kinetic からの回答
Hi Robert! I’m sorry this has dragged on since January and that you’ve been repeatedly told a technician would arrive “today” only for no one to show up. I understand why that would damage your trust—being kind on the phone doesn’t make up for work not being completed and temporary lines not being removed. I’ve escalated this with our local manager to get a technician scheduled to connect the permanent fiber and remove the temporary line as soon as possible. If you need additional assistance, please email uniticanhelp@uniti.com with Trust Pilot Review as the subject, and include only your full name and account information so I can pull up your order details and make sure this is driven to completion. <Maggie
A Great Internet Provider
Kinetic has been a great internet provider for me. With the recent upgrade to fiber, it was a smooth transition and the speed is better.
2026年2月27日
Kinetic からの回答
Glad to hear the upgrade to fiber has been a smooth one and that you’re enjoying the faster speeds, Carolyn! Thanks for taking the time to share your experience. If you ever need anything, feel free to reach out to us on our socials @gokineticfiber— we’re always here to help.
You have not been back to bury my lines…
You have not been back to bury my lines and it has been almost 3 weeks.
2026年2月23日
Kinetic からの回答
HI Carla! I’m sorry the line still hasn’t been buried after nearly three weeks—that’s not acceptable. I’ve escalated this with our local manager to get the burial completed as soon as possible, and we’ll follow up with you regarding next steps and timing. If you need additional assistance, please email uniticanhelp@uniti.com with Trust Pilot Review in the subject line, and include only your full name and account information so I can ensure this stays prioritized. <Maggie
New kinetics
The biggest issue was different pricing, the first day I called in I was told $85 for the first month, which would cover the router install and then 64 or 65 bucks from there on out.
Next day when we called back to order we received a different pricing schedule and we have to pay monthly on the router.
Installer said 3-5 days for trench team to dig and install new permanent fiber.
Trencher did not replace cable even after we informed him of the heavy traffic that was running over it daily, including two 18 wheelers and multiple vehicles.
The service so far seems to be pretty good.
2026年2月5日
Kinetic からの回答
Hi John! I’m sorry for the confusion and frustration caused by receiving different pricing details and then learning the router would be billed monthly—that’s not the clear, consistent experience I want you to have. I also understand your concern with the trenching timeline and the temporary line not being replaced despite the heavy traffic running over it daily. I’m glad the service performance has been good so far. I've looked into your billing and do show with the modem rental you are still paying around what was quoted around $66 per month. This looks to be your normal monthly pricing with. Please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject, and include only your full name and account information if you have any additional questions or concerns. Thanks! <Maggie
Easy and fast service
It was easy set up for the appointment with all questions answered and the technician was great at servicing our house with understanding and reliable information , the crew to service the lines outside did great with no issues to our yard.
2026年2月21日
Kinetic からの回答
That's awesome to hear, Diana 👏 Thank you so much for taking the time to leave us a review, and feel free to tag us @gokineticfiber if you share your experience on social!
Spoke with staff professionals
Spoke with staff professionals. Both was knowledge and helpful and kind. Gor disconnected and they call me back.
2026年2月27日
Kinetic からの回答
So glad to hear we were able to return your call, Debbie. Please let us know if you ever need anything else by sending us a private message on our socials @gokineticfiber.
The first call was awful
The first call was awful, when I explained my financial situation, I was told my existing agreement had ended. They no longer could help me. So I told her I would get another carrier and call back and cancel. When I called back to cancel I was transferred to someone else who was helpful, nice and said I should have been transferred to there department. In any case I am very thankful for the help and understanding. I like my service and was regretting having to go somewhere else. Thank you for your patience, understanding and friendly service. I am not sure exactly of the date.
2026年2月5日
Kinetic からの回答
We're so glad we could get things sorted out together, Linda 💚
This fiber that we got is awesome
This fiber that we got is awesome. Our bill is actually cheaper for a while. I have no complaints. I'm sorry I cannot remember when we got the fiber. However you guys do know when we got the fiber.
2025年12月29日
Kinetic からの回答
Thanks for the update! We absolutely love hearing that you're enjoying the new speeds ⚡ Stay up-to-date with all of us on social @gokineticfiber
Kinetic からの回答
Appreciate the positive review, John! Be sure to stay connected by giving us a follow on social @gokineticfiber
A quick and professional installation
Our installation was quick and professionally done. The technician was knowledgeable and since we have a 2-story home he put wireless routers on both floors to insure good coverage.
2026年2月10日
Kinetic からの回答
We'd do anything to get you the best connection possible 🤝 If you need our techs again, don't hesitate to reach out on social @gokineticfiber
They buried the cable that went thru…
They buried the cable that went thru our property
and did a good job.
2026年2月27日
Kinetic からの回答
We love hearing that it was a job well done 🙌 Appreciate you sharing that with us! Keep up on Instagram and Facebook by following us @gokineticfiber
Kinetic からの回答
That's always the goal, and we're so happy to hear that you're having a great experience with us, Willie! If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
When we ask for a tech to com out send…
When we ask for a tech to com out send one, don’t have us troubleshooting your issue. We don’t get paid by your company.
2026年3月4日
Kinetic からの回答
Hi Tara! I understand your frustration, and I’m sorry you were put in a position where it felt like you were being asked to do our job. While some troubleshooting questions can help us diagnose the issue faster, you should still receive timely support and a technician visit when one is needed. Please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject, and include your full name and account information if you still need assistance. Thanks! <Maggie
Professional Install
Professional Install. BUT still cannot access Gateway Portal on your web site. Three failed attemps with live chat to correct the problem. Still getting wi-fi not connected. Unable to reboot warning.
2026年3月5日
Kinetic からの回答
So glad the instillation went well, but let's get you connected! Please send us a private message on our socials, @gokineticfiber, and we'll get on that.
Switchover from copper to fiber optic…
Switchover from copper to fiber optic worked out great.
The technition did a great job.
The problem was I lost caller id for about 4 days.
Finally I got caller id back.
2026年2月23日
Kinetic からの回答
We're sorry to hear about that hiccup, but we're glad it could get resolved! Don't hesitate to reach out to us on our socials @gokineticfiber if anything else comes up.
Kinetic からの回答
Love to see it, Stephen! So glad we could help you out in a timely manner. Don't hesitate to reach us on our socials @gokineticfiber if anything else comes up.
Your communication really stinks
Your communication really stinks. I received the wrong communication about a service that you were going to offer me. So I canceled that service.
2026年2月3日
Kinetic からの回答
HI Karan! I’m sorry our communication was unclear and that you received incorrect information about the service installation. If you'd like to move forward with the upgrade we can establish a clear timeframe together. Just email me at uniticanhelp@uniti.com using the subject Trust Pilot Review if you change your mind. Thanks! <Maggie
Agent was knowledgeable.
Agent was knowledgeable.. knew what I was asking and answered me promptly
2026年2月17日
Kinetic からの回答
That's what we like to hear! Feel free to find us on our socials @gokineticfiber if you ever need anything else, Janice!
This is the largest joke of a utility…
This is the largest joke of a utility company that was ever created. I run a business with almost 50 employees and if there was any other way I would have fired them a long time ago. This horrible excuse for a company “upgraded “ us to fiber and then disconnected our service in the same day when they should have disconnected our old DSL. we have 3 large buildings and connected 2 of the three after days of explaining how they screwed up. Almost a week to have it corrected. Now two of our buildings are connected and one isn’t again for almost 30 hours. How this miserable excuse hasn’t been investigated by the state for malfeasance is beyond me. The damn US mail is better!
2026年3月5日
自発的なレビュー
Kinetic からの回答
Hello! I’m sorry—we clearly let you down, and I understand how unacceptable this is for a business operation with multiple buildings relying on stable connectivity. Disconnecting your service during a fiber upgrade and leaving you with recurring outages after repeated explanations is not how this should have been handled. I want to get your remaining building reconnected and stabilize service as quickly as possible. Please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject, and include your full name and account information so I can locate your account and coordinate immediate next steps. <Maggie
Kinetic からの回答
HI Terry! I’m very sorry your DirecTV cable was cut during the internet cable burial—that’s frustrating and not the experience I want for you. Please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject, and include your full name and account information so I can locate your account and follow up with the appropriate team to address this. <Maggie
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