If your flight is changed or cancelled by the airline, they will not update their bookings in the app or reach you. Also, their customer care capacity is very low, waiting time can reach 10+ minutes... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
my ticket with PNR number 84LMQR, which has been canceled on 29/3/2026 obecause of the war situation in qatar I have already contacted Air India Airlines they already processed from their side... もっと見る
企業が回答しました
Update on a previous experience with this misleading agency. Think twice before dealing with this them. Very late replies and unclear communication. If you are fighting for a refund or trying to reboo... もっと見る
企業が回答しました
Ho fatto una prenotazione dal loro sito ma non sino sicura della validità del biglietto poiché non risulta sul sito della compagnia aerea , ai messaggi non rispondono Numero prenotazione:0FVZW6... もっと見る
企業が回答しました
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2.1
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628件のレビュー
ネガティブなレビューの 100％に回答しています
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Wingie からの回答
Здравствуйте,
Ваш положительный отзыв очень важен для нас, и мы искренне благодарим вас. Нам очень приятно знать, что Севиль смогла оставить у вас положительное впечатление в процессе оказания поддержки. Мы всегда здесь для того, чтобы предоставлять вам более быстрое, внимательное и ориентированное на решение обслуживание. Ваш ценный комментарий имеет для нас большое значение как с точки зрения мотивации наших сотрудников, так и с точки зрения поддержания высокого качества сервиса. Еще раз благодарим вас за ваши добрые слова и искреннюю признательность. Мы будем рады помочь вам в любой момент, когда вам это понадобится.
С уважением,
Elvan
Experienced Customer Complaints Specialist
I strongly advise against purchasing…
I strongly advise against purchasing airline tickets through the agency Wingie.com (also known as Enuygun.com), based on my experience dealing with this company.
The tickets were purchased on December 20, 2025, booking reference (PNR): 6QECSB.
Flights: G9306 (GYD-SHJ, April 4, 2026) and G9300 (SHJ-GYD, April 12, 2026).
On March 17, 2026, the operating carrier Air Arabia officially canceled both flights due to the closure of the airspace.
The airline confirmed that in such cases a full refund is предусмотрен. This obligation is consistent with international aviation regulations, including IATA Resolution 824r and EU Regulation 261/2004 (where applicable), which provide for a full refund to the original form of payment in the event of an involuntary flight cancellation.
At the same time, it was specified that the refund must be processed through the agency that issued the tickets, namely Wingie / Enuygun.
Despite multiple attempts to establish contact, the agency failed to respond for an extended period and effectively took no action to initiate the refund process.
The first response was received only on April 10, 2026, a significant time after the flight cancellations. It stated that the refund process had allegedly been initiated.
On April 15, 2026, a follow-up message was received indicating that the refund would be processed within 7-20 days, but not in full.
Out of the total amount paid, 1,439 USD, only 1,340 USD has been declared for refund. Thus, the agency is withholding 99 USD without providing a clear and substantiated legal justification, which raises reasonable concerns regarding the fairness of its actions.
2026年4月17日
自発的なレビュー
Wingie からの回答
Hello Timofey Nikolenko,
We would like to express that we are sorry for the experience you had.
Your feedback is important to us. Your case was reviewed by our team, and we contacted you to provide information regarding the status of your refunds and the related process steps. The refund process moves forward depending on the relevant provider and payment procedures, and the current status was shared with you accordingly.
Customer satisfaction is important to us. For this reason, your feedback was carefully reviewed and your case was handled with close attention. We are sorry that your experience did not meet your expectations.
We would appreciate it if you would consider reviewing your evaluation again.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Update on a previous experience with…
Update on a previous experience with this misleading agency. Think twice before dealing with this them. Very late replies and unclear communication. If you are fighting for a refund or trying to rebook save yourself the time and head to another airline or agency. 0 would be too much for them as a rating.
2026年4月17日
自発的なレビュー
Wingie からの回答
Hello Mohammed Meraits Zerrouki,
We would like to express that we are sorry for the negative experience you have had.
We would like to contact you regarding your request so that we can review the matter in more detail and provide the necessary support. However, we do not have a phone number for you in our records.
If you have a phone number you can share with us, we kindly ask you to send it to feedback@wingie.com together with the details of your Trustpilot feedback. This will help us review your case more thoroughly and assist you more effectively.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
M Hani complain pnr 7xk5bo
Dear sir,
I bought a ticket to Malaga' online thr' 'wingie' pnr (7XK5BO Sakr), and I was keen to pay an extra amount of money to get the 'quick refund' option as I was told. Due to failure to get the visa of Spain in time I had to postponed my travel date to the 30th of August 2026. When I asked 'wingie' to cancel my ticket and pay me the refund money to be able to buy the new ticket at the new dates, they refused in spite I had the 'quick' refund' option. They offered me a compensation of 49 euro.
This is my second complain, the first one (a long chat ,and a long page document and attached to a proof of my quick refund option, disappeared completely from the reviews, which was a big ?)
2026年3月11日
自発的なレビュー
Wingie からの回答
Hello Said Afifi,
First of all, we are sorry for the experience you have had.
In line with your feedback, our relevant team will contact you as soon as possible regarding your ticket and provide support about the process. Thank you for your patience at this stage.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Hi Wingie Team,
Hi Wingie Team,
I received your email about the time change for booking PNR NCRHE5. Please contact me as soon as possible.
2026年4月15日
自発的なレビュー
Wingie からの回答
Hello Saw Myat Zaw Hein,
First of all, we are sorry for the experience you have had.
In line with your feedback, our relevant team will contact you as soon as possible regarding your ticket and provide support about the process. Thank you for your patience at this stage.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
False advertising regarding payment fees.
I am extremely frustrated with Wingie's lack of transparency. They claim on their website that using a Mastercard credit card is free of charge. However, as soon as I entered my card details, the system applied an unexpected charge.
When I reached out to their customer care team for clarification, they admitted that the "free" policy does not apply to all credit cards. The problem is, they don't state these exclusions anywhere on their website. It’s incredibly misleading to bait customers with "no fees" only to tack them on at the final stage of booking. The customer service "Mete" has advised that nothing he can do.
This is against the Consumer Rights Act 2015 in the UK. There are strict regulations regarding "drip pricing" and misleading omissions of material information.
2026年4月14日
自発的なレビュー
Wingie からの回答
Hello S,
We’re sorry to hear about the negative experience you’ve had. We’d like to review your case in detail and provide the necessary support, however we couldn’t find any booking under the email address you shared. Also, we’re unable to call you because the phone number on record doesn’t include a country code.
Could you please email us at feedback@wingie.com
with your full phone number (including country code) and the details of your Trustpilot feedback? This will help us locate your case and assist you more effectively.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Very bad experience…
If your flight is changed or cancelled by the airline, they will not update their bookings in the app or reach you. Also, their customer care capacity is very low, waiting time can reach 10+ minutes to connect to them.
The customer care uses AI instant translator to translate calls because they don not have enough people to talk the language your. After 1 month of waiting, they refunded with just 50% of the ticket money. Just imagine the terrible experience.
2026年4月14日
自発的なレビュー
Wingie からの回答
Hello Visem Hafız,
We’re truly sorry to hear about your experience. When a flight is changed or cancelled, we know how important it is to receive clear and timely updates, and we’re sorry we didn’t meet your expectations.
Please note that cancellation and change rules are set by the airline. As an agency, we can’t alter these conditions. As we shared during our phone call, your ticket refund was processed according to the airline’s fare rules, and the refunded amount reflects the airline’s approved policy for your ticket.
We’re also sorry for the long waiting time you experienced when trying to reach our customer care. Your feedback is important, and we’re sharing it with our teams to improve our support experience.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Still no refund after contact – empty promises and delays
Dear Wingie Team,
I am writing to formally raise a complaint regarding my unresolved refund.
Transaction number: (3818b5ee6a829b566fb3dcf3f928edc55f8e)
Amount: 554.33 USD
Date: January 9, 2026
I was previously informed that the refund process had been initiated. After my public complaint, your team contacted me by phone and requested my bank account details, indicating that the refund would be completed.
However, despite all this, I have still not received the funds. I have also verified multiple times with my bank, and they have confirmed that no refund has been received.
Additionally, I have sent multiple emails to your support addresses but have not received any written response, which is highly unprofessional for a financial matter.
At this stage, I request:
— clear confirmation of the actual refund status
— official proof of the refund transaction (including ARN/RRN if applicable)
This prolonged delay and lack of transparency raise serious concerns. I will be forced to continue escalating this matter through formal complaints and public channels until it is properly resolved.
I expect a clear and documented response.
Sincerely,
2026年1月9日
自発的なレビュー
Wingie からの回答
Hello Muhammadjon Obiddinov,
First of all, we are sorry for the experience you have had.
In line with your feedback, our relevant team will contact you as soon as possible regarding your ticket and provide support about the process. Thank you for your patience at this stage.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Refund Issue
my ticket with PNR number 84LMQR, which has been canceled on 29/3/2026 obecause of the war situation in qatar
I have already contacted Air India Airlines they already processed from their side ,my refund must be processed through the booking agency, Wingie. However, despite multiple attempts to reach your support team, I have not received any proper response so far.
So plesae dont cheat kindly send me the refund its huge amount please proper response so far.
So plesae dont cheat kindly send me the refund its huge amount please
2026年3月29日
自発的なレビュー
Wingie からの回答
Hello Ginin vincily,
We’re truly sorry for the experience you’ve had. We tried to reach you by phone to share an update about your refund, but we couldn’t get through.
Providing a safe and reliable booking experience at Wingie is our priority. For PNR 84LMQR, even if the airline has initiated the refund on their side, in some cases the refund must be processed manually through the agency. This typically happens if the ticket was changed by the airline or if the airline does not support an automatic refund flow. In such cases, the refund request is submitted as a BSP (Billing and Settlement Plan) refund request, and we must wait for the airline’s official response.
Your refund request has been submitted via BSP and is being tracked under these references:
BSP Reference No: 0052275356
BSP Reference No: 0052275357
BSP Reference No: 0052275358
For BSP refunds, completion can take up to 3 months in some cases. The timing depends on the airline’s approval and payout schedule, so delays can be outside our direct control. Still, we are actively monitoring your case and will update you as soon as we receive the airline’s response.
Once the process is finalized, revisiting your Trustpilot review would mean a lot to us—your feedback really helps keep our team motivated.
Thank you for your understanding
Kind regards,
Elvan
Experienced Customer Complaints Specialist
i have booked my ticket from wingie.com…
i have booked my ticket from wingie.com but i did not received air tickets OR PNR number i have tried to call them many times but they disconnect the call in few seconds also do not reply to my emails.
STILL AFTER 2DAYS I DINT GOT MY TICKETS NOR MY REFUND IF I DIDN'T GET ANY ONE OF IT I WILL BE COMPLAINING TO CONSUMER COURT
2026年4月11日
自発的なレビュー
Wingie からの回答
Hello Abbas,
We’re truly sorry for the experience you’ve had. Not receiving your ticket/PNR and not seeing a refund after two days can understandably be worrying.
Based on our checks, your transaction was not completed, so no ticket/PNR was created. In such cases, a pre-authorization reversal/refund process is initiated, and the amount is usually reflected back to your account within 1–10 business days, depending on your bank’s processing time.
We would be very happy if you could reconsider and give us another chance.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Fraud. Wingie charges for extra services without you ever agreeing
So I was booking a ticket, and as always during check out I was offered many add-ons like prime support, insurance etc, which I gazillion percent declined. On the final stage of payment, the amount to be paid was $110.97, which I confirmed and entered my card details. Guess what happened next? Once I pressed "pay" and the card was processing (when the page was reloading to process the payment), I got charged $123.97 from my card, and only after I was charged, the price literally changed on the checkout page, even though I agreed and paid a different one. As it turned out, the Wingie decided to charge me the "prime support" for $13 without me ever agreeing, and in fact explicitly disagreeing with it. Will likely report to authorities, as this is fraud 101. Absolutely unacceptable
2026年4月11日
自発的なレビュー
Wingie からの回答
Hello Nikita,
We’re truly sorry to hear about this experience and we understand why it feels upsetting and concerning. At Wingie, providing a transparent and secure booking experience is a priority, so we’d like to review what happened in detail and support you properly.
To do that, we need to reach you, but we can’t find a phone number linked to this case in our records. Please email your phone number to feedback@wingie.com
along with the details of your Trustpilot feedback (and if possible, a screenshot showing the amount before/after payment). Once we receive it, our team will investigate the charge and get back to you with clear information.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Great experience with Wingie
Great experience with Wingie support in resolving my case.
I had a complicated situation with my booking (PNR 7CR4EE / 7CMRHK), including flight changes and refund concerns, which initially caused some confusion.
However, I truly appreciate the way their customer support team handled it. They reached out to me directly, took the time to clarify everything, and resolved the issue in a professional and respectful manner.
The communication during the call was clear, and they made sure the situation was handled properly. Even during these challenging times and high demand, they were still able to manage the case efficiently and deliver a proper resolution.
There is still a remaining partial refund to be processed from the initial amount, and I am confident that the team will handle it just as professionally and release it soon.
Thank you to the team for taking responsibility and following through; it made a big difference.
Overall, I appreciate the support and the effort to resolve things correctly.
Mohamad Hashem Dankar
+971509702011
2026年4月10日
自発的なレビュー
Wingie からの回答
Hello Mohamad Hashem Dankar,
Thank you so much for your kind words and for trusting us. We truly understand how confusing and stressful a complex booking situation can be, especially with flight changes and refund concerns. We’re really glad our support team was able to reach you directly, clarify everything, and handle your case in a professional and respectful way.
Regarding the remaining partial refund you mentioned, we’re following it closely. We’ll continue to support the process with the same care to ensure everything is completed properly as soon as possible.
Thank you again for taking the time to share your experience.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Terrible agency
Avoid unless you want your travel complicated and have terrible customer service
Their pro forma response to this complaint resulted in a tokenary phone call where they did nothing about the initial issues I was facing
They continue to blame the airline for the lack of refund for a flight that was changed (by airline) - yet I was able to get hold of the airline directly very easily. The airline very quickly confirmed (days ago) that they would give a full refund if wingie contacted them.
Wingie continue to stall, delay and blame. Can only assume they either have no interest in assisting their customers or intend to keep the refund for themselves.
Still no confirmation from them that a refund will be issued
2026年4月10日
自発的なレビュー
Wingie からの回答
Hello Brent Esler,
We’re truly sorry to hear about the experience you had and we understand how frustrating it is when travel plans become complicated and support doesn’t feel helpful.
As we shared during our call, we have already forwarded your cancellation request for your May flight to the airline through the official channels. At this moment, we still haven’t received a final response from the airline—neither approval nor rejection. Please know that we’re actively following up, and we will inform you as soon as we receive an update.
We also want to be transparent: ticket rules, cancellation/approval decisions, and refund processing are determined and handled by the airline according to their fare rules and procedures. As an agency, our role is to submit your request, follow up with the airline, and keep you informed throughout the process.
We’re genuinely sorry that this situation has caused disappointment. We’ll continue tracking your case until it’s finalized.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
The unclear refund policy even if the…
The unclear refund policy even if the airline canceled the ticked and they charged more than 250SAR for a canclecation
there customer service is horrible and they do not respond to the emails
Shame on their service
2026年4月8日
自発的なレビュー
Wingie からの回答
Hello Muath Najjar,
First of all, we are sorry for the experience you have had.
In line with your feedback, our relevant team will contact you as soon as possible regarding your ticket and provide support about the process. Thank you for your patience at this stage.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
I can't get the refund for a flight cancelled by airline
It's been more than a year that I've been trying to get a refund from them for the flight cancelled by the airline.
All I could get from their support so far is "The process is still ongoing."
2026年4月8日
自発的なレビュー
Wingie からの回答
Hello Bulat Tsydenov,
First of all, we are sorry for the experience you have had.
In line with your feedback, our relevant team will contact you as soon as possible regarding your ticket and provide support about the process. Thank you for your patience at this stage.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Service to much good
2026年4月8日
自発的なレビュー
Wingie からの回答
Hello Blala Abdo,
Thank you for your wonderful feedback! We’re so happy to hear you’re satisfied with our service. Hope to see you again on new routes 😊
Kind regards,
Elvan
Experienced Customer Complaints Specialist
I’m officially complaining against…
I’m officially complaining against wingie has unprofessional customer service who cutting calls when no answer or absconding. One month waiting to refund but no response and so difficult to reach out it’s shame to have or trust such company but issue raised to business bureau
Reply : I have send mails many time with my number only one time they called at midnight 😞daily I’m calling with no response with disrespect cutting calls
my ticket 84GXFY - 0779531485967
Hopefully action will be taken asap
2026年3月10日
自発的なレビュー
Wingie からの回答
Hello Ahmed Abdallah,
We would like to express that we are sorry for the negative experience you have had.
We would like to contact you regarding your request so that we can review the matter in more detail and provide the necessary support. However, we do not have a phone number for you in our records.
If you have a phone number you can share with us, we kindly ask you to send it to feedback@wingie.com together with the details of your Trustpilot feedback. This will help us review your case more thoroughly and assist you more effectively.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
LIAR TRAVEL AGENCY
Subject: Serious Concern: False Refund Claim for Booking Ref: 8KMZPJ/SALAMAT
Dear Wingie,
I'm shocked and disappointed to receive a response from Qatar Airways stating they have no record of my refund request. Your team explicitly told me the refund was initiated and being processed.
This is not just an error, it's a serious case of misinformation and false claims. I demand an immediate explanation and resolution.
Please investigate and provide a clear update. I expect full accountability and a refund ASAP.
Best,
ANTON
2026年3月6日
自発的なレビュー
Wingie からの回答
Hello Anton,
We’re truly sorry for the uncertainty and the delay you’ve experienced. We understand how stressful it is to wait for a refund, and we want to keep things as clear as possible.
Since the ticketing process for your booking (8KMZPJ / SALAMAT) was completed on the airline’s side, we’re not able to initiate the refund instantly from Wingie on our own. For this reason, a case has been opened with the airline and your refund request has been officially submitted. At the moment, we’re waiting for the airline to issue the refund confirmation/document and share it with us—this is the same information we shared with you earlier as well.
Unfortunately, at this stage, the timeline depends on the airline’s internal refund process. If you wish, you can also submit a feedback/request form directly to the airline, which may help speed up their handling.
We’re actively following up on your case and will inform you as soon as we receive an update from the airline.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialis
Flight refund/alternative not given
I had an extremely disappointing experience with Wingie regarding my booking that I cannot recommend to other travelers. My flight was cancelled directly by Cathay Pacific, and when I contacted the airline, they confirmed they had given Wingie (my travel agent) the authority to arrange an alternative flight and stated they would have done so immediately if I had booked directly with them. However, Wingie has refused to provide the alternative flight despite having full authorization from the airline to do so. With my departure date rapidly approaching, Wingie's customer service team has been unhelpful, rude, and completely unwilling to fulfill their basic responsibilities as a travel agent during this urgent situation. The lack of professionalism, poor communication, dismissive attitude, and refusal to assist during a time-sensitive travel emergency caused by an airline cancellation has been absolutely unacceptable and demonstrates a complete disregard for customer service. I strongly advise booking directly with airlines rather than using Wingie, as you may find yourself stranded without support when you need it most, even when the airline itself has provided solutions that your travel agent simply refuses to implement.
2026年4月3日
自発的なレビュー
Wingie からの回答
Hello Yusuf Al-Qurashi,
We’re truly sorry for the experience you had during this cancellation process. When plans change close to departure, it’s completely understandable to expect fast and clear support.
Following your feedback, we reviewed your booking details and our team reached out to you. We also carried out the necessary checks to clarify the situation and shared our guidance to help move the process forward. If our communication or approach fell short of your expectations, we’re genuinely sorry.
Thank you for your understanding.
Elvan
Experienced Customer Complaints Specialist
"Scam Alert: Wingie withholding 160€ fee for an Involuntary Airline Cancellation!"
I am extremely disappointed with Wingie. I booked 4 tickets (including a child) from Damascus to Istanbul (PNR: [3R2TJG]). The airline (Ajet) cancelled the first segment of the flight. This is an Involuntary Cancellation initiated by the carrier, not by me.
Despite the airline cancelling the service, Wingie is refusing to issue a full refund. They are trying to charge a "service fee" of 160 EUR out of a total of 374.75 EUR. This is nearly 43% of the total price! According to Turkish Civil Aviation (SHY-PASSENGER) and IATA regulations, passengers are entitled to a full refund when the airline cancels the flight.
I never requested a cancellation, yet Wingie is trying to profit from this situation. This is predatory behavior. I will report this to the Turkish authorities. Avoid this agency if you want your money to be safe!
2026年4月2日
自発的なレビュー
Wingie からの回答
Hello by Ghada,
We would like to express that we are sorry for the negative experience you have had.
Regarding your previous request, our team tried to call you several times, but unfortunately we were unable to reach you.
Our team will try to contact you again regarding your case. If you have an alternative phone number, we kindly ask you to send it to feedback@wingie.com together with the details of your Trustpilot feedback. This will help us review your case in more detail and assist you more effectively.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
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