Review of my genuine experience of this site. Opened account at 8.22, got a welcome email immediately with no reference to verification or documents. Made a deposit at 8.26, which immediat... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Trustworthy legit casino with good bonuses. But games can feel sluggish. Some of my favourite games are set at very low RTP vs other casinos. Example Moon Princess 100 is already volatile, but Wino... もっと見る
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I play on a lot of different casino sites and obviously you can't win them all as we know but the fact I have just played over 1000 spins and only reiceved 1 bonus which amounted to 15x there has to... もっと見る
企業が回答しました
In the past month or so, I've really enjoyed playing at Winomania. There's a decent variety of games, RTP is good and I'm super happy that I won. Yes, docs verification takes a while (2 days), esp... もっと見る
企業が回答しました
企業情報
winomania.co.uk について
当該企業による記述
Winomania was established in 2018 and has quickly proved itself as a trustworthy online casino. It is packed with exclusive promotions, Loyalty reward schemes, and 220+ original instant-win games that cannot be found anywhere else. In addition, there are over 500 slot, scratch, and table games from well-known game producers, including Play’n Go, Spinoro, Evolution, iSoftBetNetEntRedTiger, and others.
Welcome Package
At Winomania first time depositors get 100% on their initial deposit up to £100 + 100 Bonus Spins on selected games.
Regular Promotions
Anyone can benefit from the regular promotions such as Spinomania, or our special campaigns and tournaments.
Winomania’s loyal players receive a number of exclusive privileges, such as special games, tailor-made promotions and custom bonuses. Our VIP members may be eligible for our exciting Monday cashback promo. The Loyalty Club membership begins automatically when the player makes his first bet.
Visit the website's promotions page to learn more details about what's currently available.
Payment Methods
Winomania provides a some of the most reliable instant payment options for its players.
Debit card methods: Visa, MasterCard
E-wallets: PayPal, NeoSurf, Skrill and Neteller
Prepaid vouchers: Paysafecard, and more.
Customer Support
Players’ requests are being handled round the clock. There are various ways to contact the Customer Support team quickly and efficiently:
- Via Direct Live Chat;
- Via a standard Contact Form on the website;
- Via Email at support@winomania.co.uk.
連絡先
Soho Office Space, The Strand Fawwara Building, l-Imsida, GZR1401, GZIRA, マルタ
- support@winomania.co.uk
- winomania.co.uk
2.4
期待以下
171件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
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Will be a 5 star once money has been paid
Won a relatively small amount in the early hours of Sunday morning. Spoke to chat service who were very informative, a plethora of games to choose from. No complaints. Will be a 5 star once winnings are in my account.
2024年4月21日
自発的なレビュー
winomania.co.uk からの回答
Dear Jake,
Thank you for taking the time to share your feedack.
We are thrilled to read that you enjoyed our games, really appreciate your kind words about our colleagues from the chat service, we will pass the message along.
Congratulations on your winnings! We always strive to handle withdrawal requests as soon as possible, so your money should be on their way to you already, or will be soon enough. If you have any questions, don't hesitate to reach out to us, and we will be happy to help.
We hope to see you playing (and winning) with us again soon, and wish you all the best.
Kind regards,
Winomania Customer Service
STAY AWAY
STAY AWAY! I joined deposited a lot of money didn’t get my bonuses I complained then tbeh closed my account and didn’t give my deposits refunded after I deposited over £3000 I would not reccomend anyone to use
2024年1月17日
自発的なレビュー
winomania.co.uk からの回答
Dear Lauren,
Thank you for sharing your feedback.
As a company, we always treat our players with courtesy and decency, and a part of that means we make every effort possible to make all our Terms and Conditions, including the ones about bonuses, prominent on our website. All of our promotional codes have certain criteria for applicability, and if these requirements are not met, we won't be able to apply them to your account. Despite this, several courtesy bonuses have been added manually.
We have reviewed all correspondence from your account and we can see your account was closed at your request. According to our review, there are also no grounds for a refund of your deposits.
Should you have any remaining questions, please don't hesitate to contact us and we'd be happy to assist further.
Kind regards,
Winomania Customer Service
One of the best casino sites out there
One of the best casino sites out there, had some really good wins, sent my documents in and was paid out straight away
2024年4月16日
自発的なレビュー
winomania.co.uk からの回答
Dear Adam,
Thank you for sharing your experience, it is much appreciated.
Indeed optimizing our withdrawal process is on the agenda for us this year, and we're happy to read that this is already being noticed by our valued players. Everyone rightly would like to receive and enjoy their winnings as soon as possible, and whenever we have all the documents needed, we truly work hard to make it happen.
We hope to see you playing with us again soon and wish you the best of luck.
Kind regards,
Winomania Customer Service
No sense of fairness everything rigged…
No sense of fairness everything rigged their aim is your money
2024年4月3日
自発的なレビュー
winomania.co.uk からの回答
Dear Loizos,
Thank you for sharing your feedback.
We are sorry to hear that you had no luck with your recent gameplay. As a licensed casino operator, we are subject to regular audits by UKGC and all our games are tested rigorously by the most renowned independent labs. As a company, fair play and integrity are our core values and our own team also routinely tests our games to make sure they are functioning properly. We use a Random Number Generator (“RNG”) software to make sure the winnings from the games, including from free rounds, is solely based on luck.
We do wish you all the best and lots of luck, and we hope to see you again playing with us.
Kind regards,
Winomania Customer Service
This is a straight up post not long…
This is a straight up post not long joined the casino page n had no problems at all sent in relevant I'd they asked for and got my withdrawal prettymuch straight away dispite it been a bank holiday weekend no problems here...also customer service was very helpful when I asked about the withdrawal procedure
2024年4月1日
自発的なレビュー
winomania.co.uk からの回答
Dear Paul,
Thank you for taking the time to share your feedback with us, we appreciate it.
We're very happy to hear you found our withdrawal process straightforward enough and got your winnings quickly. Our Payments team does make every effort to make that happen for each of our players so that you can all enjoy the product of your luck as soon as possible.
We hope to see you playing (and winning) with us soon and wish you all the best!
Kind regards,
Winomania Customer Service
Don’t bother
Don’t bother, like many on here I’d suggest you’ll find better payout ratios elsewhere.
£800 down max feature win was just over 10% of that when already £700 down. They can give the BS that the a UK regulated casino etc but check the bank details name
Don’t mind losing, but you would expect opportunities to at least mitigate losses after you’ve spent £6/700, had similar situations with recognised apps when I’ve taken the £2-400 and accepted the loss, especially after playing 4-5 hours.
won’t be bothering with this one again.
2024年3月29日
自発的なレビュー
winomania.co.uk からの回答
Dear Callum,
Thank you for taking the time to share your experience with us.
We are sorry to hear that you had no luck with your recent gameplay. As a licensed casino operator, we are subject to regular audits by UKGC and all our games are tested rigorously by the most renowned independent labs. As a company, fair play and integrity are our core values and our own team also routinely tests our games to make sure they are functioning properly. We use a Random Number Generator (“RNG”) software to make sure the winnings from the games, including from free rounds, is solely based on luck.
We do wish you all the best and lots of luck, and we hope to see you again playing with us.
Kind regards,
Winomania Customer Service
Poor service and verification is a…
Poor service and verification is a nightmare sending you links to terms conditions yet they have everything
Better casinos than this site
You decide but expect hassle on verification
So if you win good luck getting paid
although help is quick to try and assist so not all bad
2024年2月16日
自発的なレビュー
winomania.co.uk からの回答
Dear Mr Smith,
Thank you for sharing your feedback with us, we do appreciate your kind words about our colleagues from the Customer service team.
We completely understand that the formalities around the verification process may seem redundant and unnecessary. However, as a UKGC-licensed casino, we're under an obligation to verify the identity of each player we allow to deposit, and subsequently the beneficiary of any outgoing transaction. The verification takes place once only per player and per payment method used, and we inform all of our players about the documents we will need from them upon registration.
We haven't been able to identify your account, but you're welcome to contact us via chat or email at any time to request an update, if your verification or withdrawal is still pending. We hope to see you playing with us again soon, and wish you all the best!
Sincerely,
Winomania Customer Service
Winomania don't pay out
Today I closed my account with winomania after having it for a week because their withdrawal procedure is this they ask for bank statements driving licence photos back front of your bank card and then you think you'll get your withdrawal NO they after you wait a week tell you you need PayPal and other ways to get your withdrawal and then after that they need email confirming PayPal account these guys are dodgy bad news I'm not writing about spin on slots or anything it once you go to take from them they don't work with you then STAY AWAY FROM WINOMANIA SCUM .
2024年3月6日
自発的なレビュー
winomania.co.uk からの回答
Dear Michael,
Thank you for sharing your feedback with us, we do appreciate it.
First of all, congratulations on your winnings!
We completely understand that all of our players - rightly - would like to receive their winnings ASAP. We do try to make our Withdrawal policy prominent on our website, so that everyone knows what to expect when playing with us:
https://secure.winomania.co.uk/#/help/banking?affiliateToken=1&anchor=WithdrawingPolicy
As a UKGC-licensed casino, we're under an obligation to verify the beneficiary of any outgoing transaction. The verification takes place once only per payment method used, and we inform all of our players about the documents we will need from them upon registration. These can indeed include a copy of an ID, proof of address and copies of any cards used (with the CVV codes and parts of the number obfuscated). We recommend that these be submitted even before you have a withdrawal request so that we can then proceed with paying that ASAP.
We haven't been able to identify your account, but you're welcome to contact us via chat or email at any time to request an update, if your withdrawal is still pending. We hope to see you playing and winning with us again soon, and wish you all the best!
Sincerely,
Winomania Customer Service
Really good site spent a fair bit of…
Really good site spent a fair bit of money but also won a fair lot back i have sent in all I'd that has been asked for just waiting on my withdrawals to be processed I did make my withdrawals Friday afternoon and Sunday and I know they don't process on a weekend so hopefully Monday will update to 5* when i recive my withdrawals 😀
Edit 5 star as promised all withdrawls processed and recived this morning and also won again thankyou.
2024年3月3日
自発的なレビュー
winomania.co.uk からの回答
Dear Matthew,
Thank you for your feedback and congratulations on your winnings! We hope you will enjoy your recent withdrawal and hope to see you again playing (and winning!) with us soon.
Kind regards,
Winomania Customer Service
Pirated games chucks you out wen your…
Pirated games chucks you out wen your due a big win worst casino I've ever played
2024年2月24日
自発的なレビュー
winomania.co.uk からの回答
Dear Richard,
Thank you for taking the time to share your experience with us.
We are sorry to hear that you've experienced issues. As a licensed casino operator, we are subject to regular audits by UKGC and all our games are tested rigorously by an independent lab. As a company, fair play and integrity are our core values and our own team also routinely tests our games to make sure they are functioning properly. We use a Random Number Generator (“RNG”) software to make sure the outcome of our games is solely based on luck.
If you do believe your game play was affected by technical issues, please don’t hesitate to contact our customer service team and provide us with any relevant information, and we would be happy to assist you.
We do wish you all the best and lots of luck, and we hope to see you again soon.
With kindest regards,
Winomania Customer Service
Deposited 1000 never got bonus on any…
Deposited 1000 never got bonus on any games £1 stake site so rigged worst ever played
2024年2月22日
自発的なレビュー
winomania.co.uk からの回答
Dear Luke,
Thank you for taking the time to review your experience with us.
We are sorry to read that you had no luck with us recently. For us at Winomania, fair play and integrity are fundamental. Our games are solely based on luck, and the random number generation (RNG) software we use is regularly tested by us internally and by an independent lab. While not having the odds in your favor is an inherent risk with all casino play, we do understand that it can be disappointing when this happens. We will keep our fingers crossed for you the next time around!
Thank you again for your feedback, and we wish you all the best.
Kind regards,
Winomania Customer Service
Be prepared
This company pays you what you win.Like all betting sites now you have to send passport/debit cards and proof of address but once you do the money was in my A/C in a flash. Their customer service was very pleasant and professional throughout and I would recommend them. PS have your details ready to upload and save time
2024年2月18日
自発的なレビュー
winomania.co.uk からの回答
Dear Bill,
Thank you very much for taking the time to share your feedback, it is much appreciated. We hope to see you playing with us again soon, and wish you all the best!
Kind regards,
Winomania Customer Service
Pretty poor site
Pretty poor site. Not enough choice. Very poor win ratio. Closed my account.
2024年2月15日
自発的なレビュー
winomania.co.uk からの回答
Dear David,
Thank you very much for your feedback.
We regret to hear you didn’t really enjoy our casino. Our dedicated game development team works day and night to come up with new and exciting new games to try your luck on, so hopefully if you decide to join us again in the future, you will find something you like. We are also hosting a bunch of great third-party games and live games to make sure we have everything our players may desire.
We are sorry to hear that you had no luck. Please note that we are a licensed casino operator, and as such, we publish our RTP (return to player) prominently for each of our games.
We do wish you all the best and lots of luck.
Kind regards,
Winomania Customer Service
The site support is good and fast to…
The site support is good and fast to verify and I went on chat and both times the sorted my problems very fast and payout on slots is fair some pay really good my problem is that lots of my fav games are not there small casino but for sure I will play there again but have to go back to my other casino for my fav games but you can trust this site to pay for sure also bonus money can only be played on selected games that is why I give them 4
2024年2月15日
自発的なレビュー
winomania.co.uk からの回答
Dear Nush,
Thank you very much for your review, we appreciate your kind words.
Would you mind sharing with us what your favorite games are? Our product team is constantly looking to expand the selection of games we offer and include new and exciting ones for our players to try, so we'd love to hear from you.
Thank you so much for your suggestions in advance! We wish you the best of luck and hope to see you playing at Winomania again soon.
Kind regards,
Winomania Customer Service
Big win on my second slot/ first deposit
I have had a great experience with my first try on this site, you do have to send in documents to verify your identity which I have had to do with other betting sites so I'm not surprised by this request, I have a withdrawal being processed and will update this review when it's finished about the time and other aspects of this process. I had a question for the customer service and had a quick response even though I messaged very closely to the end of their work day and really appreciate them taking the time to answer my query before they finished.
Update: my winnings were in my account by the time I woke up the next morning. It was quick and a great morning surprise.
2024年2月12日
自発的なレビュー
winomania.co.uk からの回答
Dear Katrina,
Thank you for your feedback, we appreciate it.
We're thrilled to read about your win, congratulations!
As a team, we understand our players would like to enjoy their winnings sooner, rather than later, and we are committed to processing withdrawal requests as quickly as possible. Hopefully, yours will be with you soon enough, and we wish you lots of fun with it.
And thanks for your kind words for our colleagues from the Customer service team, we'll pass the message on. We try to always be there for our players when they need us.
We hope to see you playing and winning with us again soon and wish you all the best.
Kind regards,
Winomania Customer Service
An honest review.
An honest review.
So initially I was a bit worried about joining winomania. As the reviews were not great. But I decided to give them a try and I have to say I have been pleasantly happy and surprised.
So their slots, of which are plenty, are really good and it was great to have a play on something new. I have to say I was really lucky and had a good couple of large wins on the day I joined, so I decided to do two withdrawals. I was a little concerned as I had already sent over my ID and documents but not heard back from them to say my account had been verified, so I did think it could be a very long winded process.
However I requested the withdrawals on Friday night (quite late) and the withdrawals were processed mid Monday morning and my winnings were in my bank within 1 hour, so all in all it was great.
I have only awarded them 4* purely because they don't process withdrawal's over the weekends, which I find very odd as the majority of these sites process requests literally within a couple of hours and generally my winnings are in my bank account on the same day I requested them. So this delay does let the company down a bit.
I would just like to add that I did have to email them a couple of times as I had trouble uploading some ID and also I had an issue with a deposit and I have to say there email responses are very quick and helpful, so a big thumbs up for that.
Personally apart from the waiting time for withdrawals I would happily recommend winomania
2024年2月12日
自発的なレビュー
winomania.co.uk からの回答
Hello Sarah,
Thank you for sharing your feedback with us, we do appreciate it, as this is what gives us food for thought and helps us improve as a company.
First of all, congratulations on your winnings, we sincerely hope you will have lots of fun with it!
Regarding our withdrawal timeframes, we can share that for us as a company, expediting the withdrawal process by making it automatic is one of our main priorities for 2024. We hope to be able to share good news with our valued players soon and have the withdrawal process significantly quicker.
We hope to see you playing and winning with us again soon, and wish you all the best.
Sincerely,
Winomania Customer Service
Not one but 2 massive wins 1 week…
Not one but 2 massive wins 1 week apart. The whole process of receiving the payout was done quickly and efficiently with lots of communication from the excellent team that are more than happy to answer any questions you have. The money was in my account within a couple of days with zero problems. By far the best site I’ve ever used. I also recommend ignoring the negative reviews on here as they are clearly making stuff up out of spite. If in doubt go on there for yourself and make up your own mind
2024年2月7日
自発的なレビュー
winomania.co.uk からの回答
Dear Alan,
Thank you very much for your kind words, for us as a team it’s always very rewarding to hear we’ve managed to make our valued players happy. Congratulations on your winnings!
Don’t hesitate to get in touch with us, if there’s anything at all we could do for you, and we hope to see you playing (and winnings!) with us again soon.
We wish you the best of luck in the future and hope you will have lots of fun spending your winnings!
With kind regards,
Winomania Customer Service
winomania.co.uk からの回答
Dear Fairgame,
Thank you very much for sharing your feedback with us.
We are sorry to read that you had no luck at our casino. As a company, fair play and integrity are our core values and this is why we prominently publish our RTP (return to player) on our website for each of our games. Our games are strictly based on luck and we utilize random number generation (RNG) software that is regularly and rigorously tested by ourselves and an independent lab per the UKGC requirements.
We do understand it can be disappointing and frustrating when luck is not with you at a particular time. We wish you all the best for the future and hope to see you playing with us again.
Kind regards,
Winomania Customer Service
Ignore the reviews. Withdrawal was fine and quick
Joined this gaming site around a month ago with some deposits over the past few weeks. I won an amount on Tuesday 30 January and was asked to upload a form of ID which I did. I asked on the online chat how long the process for withdrawal usually takes and the reply was 2-3 days for reviewing documents and then 3-5 days for withdrawal (maximum).
When logging back in a message popped up asking me to upload a document for proving residency - which I did. I then asked the online chat if they had received both documents and if there was anything else I needed to send.
After reading some questionable reviews on here I was worried that it would be a lot of back and forth with requesting and sending documents and if I would ever get my withdrawal (as this has happened on other sites In the past).
To my surprise, I received my withdrawal the following day! No problems.
I have played again and won, and withdrawal was the following day again.
2024年1月31日
自発的なレビュー
winomania.co.uk からの回答
Dear Dean,
Thank you so much for sharing your experience with us. Having happy, satisfied players is what makes our job worthwhile, so thank you for your feedback.
We are delighted to read you've been lucky, congratulations on your winnings!
As a team, we are committed to ensuring withdrawals are processed as quickly as possible so that our valued players can enjoy what they won. We are looking forward to seeing you playing (and winning!) with us again soon.
Kind regards,
Winomania Customer Service
terrible company
terrible company. need documents no company should ever need dont fool for this!!!!!
2024年1月30日
自発的なレビュー
winomania.co.uk からの回答
Dear Player,
Thank you for taking the time to let us know about your experience, we appreciate it.
As a licensed casino, we are under an obligation to always check the beneficiary of any transaction we send out, which is why the first time a new payment method is added, we carry out verification checks. This is in line with the regulations pertaining to anti-money laundering and prevention of terrorist funding. Pursuant to this, our Payments team may need to request documents, notably a copy of an ID and proof of address, though in specific cases alternative documents may be needed.
As a company, we are committed to ensuring our players are aware of any documents they need to submit as soon as possible. For this reason, all players receive messages and popup notifications from the moment they register a specific payment method. We do this to make sure we can process later on any withdrawal swiftly:
https://secure.winomania.co.uk/#/help/banking?affToken=1&anchor=WithdrawingPolicy
We haven't been able to identify your account, but you're welcome to contact us via chat or email at any time to request an update if your cashout is still in process. We hope to see you playing and winning with us again soon, and wish you all the best!
We wish you all the best and we hope to see you playing with us again soon.
Kind regards,
Winomania Customer Service
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