WiseStamp レビュー 116

Sehr schlechter Kundensupport und ein Produkt, welches einfach auf einmal nicht mehr funktioniert. Der Support meint dann einfach man soll mehrere Stunden warten es sollte dann schon wieder gehen, auf der Status Webseite wird aber vorgegauckelt das alles Einwandfrei läuft. War mit über 100 Accounts hier. Werde nun die Wechsel zu einem andern Anbieter ins Auge betrachten.

Nonexistent customer service. Left on read for over a half hour after questions regarding basic functionality multiple times. No escalation team that I can see, or at least nobody with any sort of experience working in modern identity providers. Platform breaks frequently in unexpected ways and it's up to us to figure out how to fix it. They also want you to pay for upgraded plans for something as basic as changing your sync settings! Absolutely ridiculous. I will steer my clients away from WiseStamp every single time I hear their name brought up.

Want te cancel my subscribtion. Not possible

I've been using the Wisestamp platform for well over a year now. It works really well and is easy to get started. If you have extra complexitity, it works well with that too. For example, we have two domains and mulitple email signatures for different departments. We spoke with our rep and contacted support once or two and they were able to get everything setup and working quickly. I highly recommend Wisestamp for your email signatures. This works with both Google and Microsoft too!

great solution for a frustrating problem. easy setup, many features, great integrations

We initially loved WiseStamp for our company. The idea of centralizing and streamlining email signatures across the team was exactly what we needed, and at first it seemed like a huge time-saver.

Unfortunately, our experience went downhill when we ran into issues with the email signature editor. After one of their “updates,” we discovered that we could no longer edit our current template. Instead of improving functionality, the update actually made it harder.

What’s been most frustrating is the customer service experience. We’ve reached out multiple times about the same issue and received the exact same response each time... it's clearly automated and not addressing the actual problem. It feels like we’re stuck in a loop with a bot rather than getting real support. For a service that’s supposed to save time and minimize frustrations, we’ve ended up spending far more time trying to resolve issues than it would take to manage signatures manually.

Horrible customer service.

We have been using this overpriced service for 6 years. We have decided to cancel due to price and in the website platform there is no unsubscribe button at all. But upgrade your subscription they didn't forget :)
Their AI system is useless and customer service is unexisting, trained to push you to extend and not answering your questions, but providing new stamp designs and offering discounts (which is how they got us as client, and then they gradually increased prices and we didn't even noticed).
I had contact with one of their sales reps, he was not willing to get involved or help either.
Bottom line is _ Very unethical company . Don't put your credit card details in their platform, as you will be charged for a long time without even noticing.
There are so many ways, nowadays, to make stamp and copy paste in your emails, so they do know that their product is irrelevant at the market and doesn't bring any value to customers.

Great experience while using the signatures software; easy to use, different layouts for nice signatures, and great customer service; Thank you!

Customer service took weeks to respond to a request to add a seat. All plan changes are routed through sales and they can't even respond quickly. Each answer I received opened another ticket, and I had to start all over with another rep - I'm stuck in some infinite loop with no resolution. So much for trying to give this company more more money. The company expanded their executive team and lost all touch with customer service - poor job Ehud Yalin-Mor.

They probably won't even let me cancel my account...

Worst investment ever, due to the lack of a live person to address issues that can't be fixed. Stupid pop-ups asking how to help. I reply "live person," but it sends me videos instead of a live person. I don't recommend this app, and I'm in the process of replacing it with a better, friendlier signature email app. Stay away from this company

Feathur review added:
I engaged an IT professional to help resolve an issue with WiseStamp. It turned out the problem was related to the WiseStamp app rather than Google Chrome, but unfortunately, WiseStamp was unable to provide effective support for this specific issue. Their responses focused solely on website and email instructions, which did not resolve my concerns. Based on my experience, their customer service does not appear to prioritize small businesses, as assistance seems geared toward companies with 50 or more employees. Consequently, I requested a full refund because I found the company's responsiveness to application-related issues lacking. Although I do not usually write reviews, I felt it necessary to share my experience after all attempts to resolve the issue were unsuccessful. I eventually received a full refund after they became aware that I had left a negative review. Based on my experience, I cannot recommend this company due to concerns regarding its management and service quality.

From start to launch these guys know how to create a workflow process. Ivan and Chris worked with me to get my companies signatures into the current tech. I would recommend WiseStamp 100 times over. True professionals and outstanding product.

They make it difficult to cancel the service, require you to email and respond with questions about your experience instead of processing the request.

Misleading trial, unusable custom template, and refusal to issue a refund

I subscribed to WiseStamp PRO on an annual plan based on the templates that were available during the trial period. After upgrading, those templates were no longer available, despite being a key reason for my purchase.

WiseStamp later created the required template manually, but in practice it was not usable. I informed support that the custom template could not be properly used and formally requested a refund for the annual subscription.
Their response completely ignored the fact that the service had been unusable from day one due to their own technical failures and limits of available templates.

Overall, the experience gave the impression of a very small and under-resourced operation, which may explain the slow responses, unresolved bugs, and lack of accountability.

As a result of the non-delivery of the paid digital service, I had to initiate a formal dispute with my bank.

If you depend on reliable, professional email signatures—especially across devices—I strongly advise caution. My experience was far from what WiseStamp advertises and was ultimately a major disappointment.

It turned into a total rubbish platform. We used to use it for a few years. The new UI ruined everything. The paid one-year account keeps receiving payment errors and gets blocked from access. They keep apologizing and saying they are fixing the problem, but after two months, the issue keeps coming back. This is a total joke, and support is nearly nonexistent.

I strongly advise against using it.

SERIOUSLY BAD MOVE GOING TO WISESTAMP

This company is a joke we onboarded and after load issues with the web interface they finally setup an onboarding meeting by to fix the issues. Nothing to do with us apparently it was their end.

Then they said they would call back within 7 days over a subscription issue, then it went past 14 days so no cash back or backing out and the rubbish customer service is non existant.

Raising a section 75 for our bank to get the money back

So WiseStamp was really a great tool before helped me generate my mail signitures fast. Then they changed pricing and now here I'am at a situation where for 1,5x of the price that I paid last year I don't even get the same functionality, they want MORE. Increadibly. We are switching to something else. I don't know what happened to this company since I last used it. E-mail signitures is usually something you update once or twice every 3-4-5 years, it's completely nuts they want to ask for 10-20-50 $/ months for something you set up once.

I subscribed to WiseStamp PRO annually and could never use the core functionality I paid for. The app prevented me from editing my own employee details, which made installing my signature impossible. Support later admitted this was due to an internal WiseStamp bug, yet days passed without resolution.
What made this even more concerning:
The signature system does not work on mobile devices, despite WiseStamp marketing itself as a modern email-signature solution.
Support offered me an upsell to their PRO+ plan while my current paid plan wasn’t even functional.
After requesting a refund for a product I literally could not use, they responded by simply cancelling my subscription - - without issuing a refund — and acted as if that was an acceptable solution.
Their response completely ignored the fact that I had been unable to use the service since day one due to WiseStamp’s own system errors.
The most troubling part is the feeling that the operation is extremely small (possibly a one-person setup), which would explain the delays, technical limitations, and lack of accountability.
I have since had to initiate a formal dispute with my bank due to non-delivery of digital services.
If you rely on professional, fully functional email signatures — especially across devices — I strongly recommend exercising caution. My experience was far from what is advertised, and the lack of responsibility from support was deeply disappointing.

very disappointed and had very bad expereince trying to use and complete a signature, wasted one hour and ended up deleting it, even it is very complicated to delete account. this tool has ZERO user friendly, we dont have time to read so many things to know how to use, it should be user friendly without training or reading.

Tried 3 months to cancel my subscription. They won't let you do it over the phone or through email. The only way is to do it through a chat bot. The bot was messaging back and forth consistently until I said I wanted to cancel my subscription, now its been a 25 minute wait with no response from the bot or a human