Plum レビュー 8,937

Easy to put money into love all the pockets you can use for savings. Also the range of saving accounts you can use.

I've really struggled to save in the past but

Easy to understand, saving without knowing because the amounts are affordable. Quick to add , withdraw,

Poor experience overall. My investments show incorrectly and I have been chasing the support for a year to resolve the isssue and it keeps being pushed back or picked up as a ‘matter of priority’ only to hear nothing for weeks, until I chase. When my investments show as a number that isn’t true / reflective of the money in my account how can I have confidence in the app and investing in the future?

STAY AWAY - THEY MAKE YOUR MONEY DISAPPEAR LIKE THEY DID TO MY £903 IN NOVEMBER 2025 YES 4 MONTHS AGO. AND NEVER EVER GET BACK TO YOU.

28 DAYS OF EMAILS since Feb 2026 and they still 'prioritise' my case every day yet I have no idea where my £903 is, nor what happened.

I will post a 1 star review every week and keep emailing FINANCIAL OMBUDSMAN until I get back my money, they get fined, and banned.

Plum, pls do not bother commenting here your kind blah blah words - I have been emailing you since Feb 2026, just do your job, stop stealing, give me back my money and apologise.

The incident mentioned in this review happened in Nov 2025, I only checked my acc in Feb. It is now March 24th. Plum may respond to my reviews here cause they want to keep the face.. but they still have not explained 1. where is my £903 they mysteriously lost in Nov 2025!!! 2. Nor have they repaid me the money

so STAY AWAY FROM THIS. I WILL KEEP REPORTING THEM AND POSTING A 1 STAR REVIEW UNTIL I GET BACK MY MONEY

On 28th of Feb 2026 I noticed over £903 was missing from my pocket. Investment mysteriously dropped in Nov 2025 as if all the markets suddenly crashed then (they did not!). I immediately contacted Plum.. on 28th of Feb 2026. They said they will get back to me asap. They never have.. They keep saying they are 'sorry' or that 'I am their utmost priority' (this was on 5th of March) it is now 22nd of MArch and 1. no info from Plum 2. My £903 plus interest is still missing.
they should be closed down, investigated and fined!

stay away if you value your money
1. They make money disappear
2. they then never respond
3. NOw they will comment that 'they are sorry and I should write to 'community@plum' or something - I did. I have been emailing them for 23 days and my £903 is still missing,

I will leave a one star review every single week until
1. They tell me how they stole my money
2. They give it back to me
3. they give me back with interest and extra for having caused all that
4. They are fined by the financial ombudsman

stay away and do yourself a favour - never ever ever use Plum.

Very easy to use, lots of options to help save more easily and pots available to save for different things in one place. Dynamic app. Thanks.

Communication skills 💯

It is so simple to set up everything is clearly laid out and there is no pressure and you can remove the money quickly and easily would and have recommended

Plum has been my gateway into investing and ISAs. It's ability to decide how much to invest based on my mood helps to take the guesswork out. Since i joined I've gone from a free account to plus and then Premium. I'd give a 6th star if they could give me top rates on ISAs and savings :)

Brilliant and easy way to save and invest.

I find Plum really easy and convenient. The money saves in the background and I can get on knowing I'm saving towards my future

Appalling!
It’s extremely difficult to navigate the App and impossible to locate “the Brain” etc. I wanted to close my Isa as I deposited a sum of money which it did not accept but I was not allowed to; I had to go through customer support who were useless. I had endless emails asking for information which I sent several times. I have anxiety and boy has this increased tenfold. I felt as though I was up against a brick wall

Update:

The incident mentioned in this review happened in Nov 2025, I only checked my acc in Feb. It is now March 24th. Plum may respond to my reviews here cause they want to keep the face.. but they still have not explained 1. where is my £903 they mysteriously lost in Nov 2025!!! 2. Nor have they repaid me the money

so STAY AWAY FROM THIS. I WILL KEEP REPORTING THEM AND POSTING A 1 STAR REVIEW UNTIL I GET BACK MY MONEY

On 28th of Feb 2026 I noticed over £903 was missing from my pocket. Investment mysteriously dropped in Nov 2025 as if all the markets suddenly crashed then (they did not!). I immediately contacted Plum.. on 28th of Feb 2026. They said they will get back to me asap. They never have.. They keep saying they are 'sorry' or that 'I am their utmost priority' (this was on 5th of March) it is now 22nd of MArch and 1. no info from Plum 2. My £903 plus interest is still missing.
they should be closed down, investigated and fined!

stay away if you value your money
1. They make money disappear
2. they then never respond
3. NOw they will comment that 'they are sorry and I should write to 'community@plum' or something - I did. I have been emailing them for 23 days and my £903 is still missing,

I will leave a one star review every single week until
1. They tell me how they stole my money
2. They give it back to me
3. they give me back with interest and extra for having caused all that
4. They are fined by the financial ombudsman

stay away and do yourself a favour - never ever ever use Plum.

Just too early to make any comments. I’ll observe how things go over the next month or two, and then I’ll be able to give my honest views."

I've been with plum for a couple of years now, it's a saving scheme you don't really notice. The interest is better than the bank, the app takes money from your account you don't really notice it, but if you do need money it's easy to move it back. I even got my mum to get plum, she wanted to get an isa at the bank, she got one through plum, she can move money whenever she wants, the process is so easy.

Great. App really easy to use. Set up multiple accounts in minutes.

Absolutely appalling treatment by plum when trying to transfer to another company. Every deadline missed, money lost, and an overall complete disaster.
We are having to seek help from the ombudsman to sort this out

Ive been using Plum since 2019. I have had very minimal problems and have saved thousands over the years. I never noticed the small savings being transferred but they soon mounted up-better method than I would have ever managed alone.
But. That being said-all the recent changes, Updates, Amendments and additions have not been beneficial. It stopped moving savings over even though my bank was linked-and funds available. Had to close app and link again. It was only taking rounds ups no other rules even though showing as active. Help didnt help-had to find a way myself-basically closed and reopened. Im not sure whats happened to Plum and the way it used to help me save-almost too complicated with so manyrules and options. The one off weekly deposit doesnt seem as reliable or effective.

Very easy saving app great for people like me who don't like lots of form filling i love it