Wonder レビュー 13

I have ordered from the Wonder in Forest Hills, NY about 4 times. The first time I got to the store and they told me someone walked off with my order. They promised to remake it in 10 minutes, it took 35 minutes. The food is not great. First time l ordered from Kin House, the food was good, but each time after, the food gets worse. Limesalt was good. Detroit Deep Dish was terrible. Overall, Wonder is not great. 2 stars is about right.

We were very excited about free delivery from Cincin and placed an order through Wonder. About 30 minutes after the order was supposed to arrive, I called the restaurant to check on the status. They said they had no order from us and did not do business with Wonder. I'm glad I called and did not wait any longer. I sent a request via their website to find out what happened and make sure I did not get charged, but never got any response. Too bad. Won't be using them again!

Wonder tries to be a fancy food automat, nothing more. The foods just OK, the inside of the restaurant is like eating at a Bus Station- not very enjoyable. No personal interaction - just a kiosk to order food. Would rather go to a real restaurant for the same price, have a menu, and sit at a table. They don't even give you straws for your drink-oh right they don't have any.

Horrible experience. The fried chicken was half raw and delivered cold to the wrong address. Safety concerns me. The food was not sealed. Wonder probably will not be around long.

My experience with Wonder’s customer service was misleading and inconsistent, and it left me caught between the platform and a restaurant that wasn’t even aware Wonder listed them.

Earlier in the day, my order was delayed. I contacted Wonder and an agent (“Jenny”) told me she had called both the restaurant and the delivery carrier but could not reach either. I called the restaurant myself seconds later and they answered immediately, stating no one from Wonder had contacted them. Because of this discrepancy, I went to the restaurant in person.

Later, after I got home, I realized an item was missing from the bag. I contacted Wonder customer service again. This time, agent “Toyin” told me the restaurant confirmed the item was included and implied I was incorrect. This was concerning because the restaurant had already closed, and I had personally spoken with them earlier. When I questioned how this confirmation was obtained, I was told the agent did not have a name and was advised to contact my bank for a refund instead.

I later learned the restaurant was completely unaware Wonder even listed them. Wonder appears to list restaurants through its Grubhub integration, meaning restaurants shown in the app may not have a direct relationship with Wonder and may not know Wonder customer service is speaking on their behalf.

After waiting on hold for an hour with no callback, I finally spoke to an agent the following day who refunded the missing item and said the issue would be escalated. I was also told Wonder does not provide complaint or reference numbers or confirmation emails.

The lack of transparency, false claims about contacting restaurants, and unclear responsibility between Wonder, Grubhub/DoorDash, and the restaurant make this platform very difficult to trust. Customers should be aware they may be given inaccurate information and left without proper documentation or accountability when issues arise.

Shady Company. They advertise "Free Delivery" all over their site. When you check out it says "Delivery: Free" but they add a 6$ "Service fee" if you have the food delivered.
On top of that added fee, if you order from another "non Wonder" restaurant for delivery , they charge about 10%more for the items than the restaurant price.

Very unethical.

Horrible customer service from phone agent "Seffie". She was the worst customer service agent I have experienced. She was unhelpful and lied about the entire situation. Instead of solving the problem, Seffie became the problem.
I suggest the manager listen to the call I received from Seffie on December 31 at 7:35 pm.

I mean this is the worst food on the planet it'll get someone sick.

This company seems eager to please. It's a great concept and I love having a huge variety of dishes. I'm much more of a "sampler" so being able to order appetizers and sides is awesome. The portions are a decent size and when my order arrives it is as hot/warm as I'd like it to be. I always order more than one meals worth so it's nice to be able to take them out of the bag before deciding what I want to eat.
My issue and the reason why I can't give a higher rating is the inability for anyone to read the directions I provide. I don't know what map app wonder uses but it does not send the drivers to my house but instead sends them the wrong way up a one way street and then the drivers "wonder" where my house is. I indeed wonder why not only doesn't the driver look at the directions, ever, and I also wonder why, when I've provided feedback ASKING them not to do that, the Middletown location thinks they know better.
Making things worse is the "instant chat" feature. While I appreciate the eagerness of the person who responds to my chat, they have never passed along my feedback or even answered the most basic question "If you are sending a replacement order because the driver gave my food to someone else, who gets the tip"?
I was willing to give them a try, have now spent close to $20 for two months worth of "priority" service but I'm not going to give business to a company that thinks they know better than I do where I live.
The last thing on this is they don't disclose how many stops the "courier" (that's their word for the driver) has so while you think your food is on the way to you, it really isn't and you can't tell when tracking the order where the driver is going or when they're actually going to arrive.
Since I still have almost a full month that I've paid for, I'll keep ordering from them but nothing I want to eat the same day.

After receiving multiple flyers stating 50% off your first two orders, I finally decided to give it a try.

Since I am 1 block from Wonder, I walked over to give my order and wait . I already saw what i wanted from the app. I entered the same option to the cart at the store.

However, at checkout , there is no option to enter “Use Code” for the 50% off promotion.

I asked the staff. They said there is no way to enter the code at the store.
No promotion is available.
Only on the app.

Ordering on line app is counter productive. Its quicker to walk to the store (for me).

I won't be patronizing the Woodbridge NJ or any other Wonder.

I worked as a dishwasher at Wonder.com, and unfortunately, my experience wasn’t great. The training for my position felt lacking, which made it difficult to adjust to the job. As someone who struggles with depression and has a disability, I found the work environment challenging. I ultimately requested my termination because it wasn’t a good fit for me, but the overall experience left me feeling disappointed. I hope they improve their training and provide better support for employees who may need accommodations.

Blocks people for giving honest reviews. That is a low business practice. Some places in the NY cant get their in person service straight, which others were uppar. I filled the survey and gave my honest opinion. YES most portions were small while price were high. Yes some venues did not notify of missing ingredients, although they showed available. Few had long wait, to the fact that I missed my ride home. And others were more substantial.

Tried Wonder with 2 individual purchases. Then started getting monthly subscription charges that I did not think, or possibly realize, I signed up for.

Complained to Shanan at customer service whom helped cancel the subscription and provide some credits.

The kitchen serves very good food from such a wide variety of menus that it is definitely worth trying.

Good luck Wonder.com